HP ENVY 14-u000 ENVY 14 Notebook PC Maintenance and Service Guide
HP ENVY 14-u000 Manual
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- HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 1
HP ENVY 14 Notebook PC Maintenance and Service Guide - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 2
registered trademarks of the Microsoft group of companies. Product notice This guide describes features that are common to most models. Some features may not for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 6
vi Safety warning notice - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 7
Miscellaneous parts ...20 Sequential part number listing ...20 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...26 Drive handling ...26 Grounding guidelines ...27 Electrostatic discharge - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 8
Optical drive ...32 6 Removal and replacement procedures for Authorized Service Provider parts 34 Component replacement procedures ...34 Display subcomponents (bezel, webcamera, panel 35 Top cover ...39 Hard drive ...43 Power button board ...46 TouchPad button - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 9
Hard drive specifications ...81 DVD±RW SuperMulti Double-Layer Combination Drive specifications 82 10 Backing up, restoring, and recovering in Windows 8.1 83 Creating recovery media and backups ...83 Creating HP Recovery media ...83 Restore and recovery ...84 Recovering using HP Recovery Manager - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 10
13 Recycling ...96 Index ...97 x - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 11
14 in), FHD, WLED, Antiglare (1920x1080) slim display, 3.0 mm, typical brightness: 300 cd/m2 (nits) - touch and non-touch 16:9 Ultra Wide Aspect Ratio Supports the following configurations: ● 16384 MB (8192 MB×2) ● 12288 MB (8192 MB×1+ 4096 MB×1) ● 8192 MB (8192 MB×1 or 4096 MB×2) ● 4096 MB (4096 MB - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 12
mm or 9.5 mm ● 750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm ● 1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm Serial ATA HP 3D DriveGuard Supports DVD±RW Double-Layer SuperMulti Drive Fixed, serial ATA, 9.5 mm tray load Zero power optical drive Beats Audio Dual speakers Subwoofer HP TrueVision HD - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 13
/ pointing devices Power requirements Security Operating system Serviceability Description AC Smart Pin adapter plug (4.5 mm barrel) Combination audio-out (stereo headphone)/audio-in (mono microphone) RJ-45 (Ethernet) USB 3.0 (3 ports) HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 14
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. 4 Chapter 2 External component identification - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 15
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 16
Left side Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack (4) Vents (2) (5) HDMI port (6) USB 3.0 charging (powered) port (7) USB 3.0 port (8) Memory card reader Description Connects an AC adapter. ● On: The AC adapter is connected and the battery is - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 17
allows you to perform additional gestures. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Textured area - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 18
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 19
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (3) Fingerprint reader Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 20
Keys Component (1) (2) esc key fn key (3) Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, or on select models, the b key or the spacebar. - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 21
Bottom Component (1) Battery lock (2) Battery bay (3) Vents (4) (4) Battery release latch Description Locks the battery in the battery bay. Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 22
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: or located in the battery bay. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 23
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. Computer major components 13 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 24
Item (1) (2) (3) (4) Component Spare part number Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView Display assembly, 14.0 in (35.56 cm), full high definition (HD), WLED, SVA Antiglare This display assembly is spared at the subcomponent level only. For more display - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 25
Item Component Spare part number For computer models equipped with Intel processors and discrete graphics 5th generation NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 26
Item (5) (6) (7) (8) (9) (10) (11) (12) Component Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel 781103-001 NVIDIA GeForce GTX 850M 4 GB - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 27
Item (13) (14) (15) (16) (17) (18) (19) (20) Component 1 TB, 5400 rpm, 9.5 mm 750 GB, 5400 rpm, 9.5 mm 500 GB 5400 rpm 9.5 mm 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm Hard Drive Hardware Kit, includes: Hard drive rubber bracket, left and right Hard drive - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 28
Display assembly subcomponents Item (1) (2) (3) (4) Component Display bezel (includes screws) Webcamera/microphone module (includes adhesive and screws) For use in models without a touch screen For use in touch screen models Raw display panel 35.56 cm (14.0 in), BrightView, HD, WLED, SVA flat - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 29
Item (5) (6) (7) Component Antenna Kit (includes left and right wireless antenna cables and transceivers and screws) For use in models without a touch screen For use in touch screen models Display panel cable (includes webcamera/microphone module cable and screws) For use in HD models without a - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 30
Miscellaneous parts Component AC adapter: 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM) 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) 90 W HP Smart AC adapter (PFC, RC, 3- - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 31
Spare part number 741727-001 747375-005 753076-005 755530-001 755530-021 755530-031 755530-AA1 755530-AB1 755530-AD1 755530-D61 756743-001 756745-001 762521-001 762545-001 763566-001 763700-001 763701-001 763703-001 763711-001 763715-001 763747-001 763747-501 763747-601 763749-001 763749-501 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 32
Spare part number 763749-601 763750-001 763751-001 767237-001 767238-001 767244-001 767245-001 767246-001 767247-001 767248-001 767249-001 767254-001 767260-001 767262-001 767364-001 767365-001 767366-001 767367-001 767368-001 767369-001 767370-001 767371-001 767373-001 767374-001 767375-001 767376- - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 33
Spare part number 767376-AD1 768005-001 768005-501 768005-601 778188-005 778190-005 778192-005 781102-001 781102-501 781102-601 781103-001 781103-501 781103-601 782300-001 782300-501 782300-601 Description Top cover in black finish for use in South Korea (includes keyboard and keyboard cable) for - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 34
Spare part number 782301-001 782301-501 782301-601 782302-001 782302-501 782302-601 782303-001 782303-501 782303-601 782304-001 782304-501 782304-601 784638-005 786464-001 786464-161 786464-AB1 786464-AD1 797197-001 797197-501 797197-601 Description NVIDIA GeForce GTX 840M 2 GB dedicated video - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 35
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 37
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 38
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 40
program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check as five screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 41
Battery Description 4 cell, 48 Whr, 3.2 Ah, Li-ion battery 4 cell, 41 Whr, 2.8 Ah, Li-ion battery Spare part number 756745-001 756743-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 42
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description SuperMulti DVD±R/RW Double-Layer Drive Spare part number 767368-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 43
2. Remove the tab from the drive (1). Rotate the left side of the bezel outward (2), and then remove the bezel (3). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 33 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 44
warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. This chapter provides removal and replacement procedures for - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 45
Display subcomponents (bezel, webcamera, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 46
b. Remove the display bezel (6). c. Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2). d. Carefully move the display panel (1) to the keyboard. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 47
e. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove it. 3. To remove the webcamera/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. Component replacement procedures 37 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 48
c. Lift to disengage the adhesive that secures the webcamera/microphone module to the display (2). Reverse this procedure to replace the display assembly subcomponents. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 49
Top cover NOTE: The top cover spare part kit includes the keyboard and cable. Description Top cover in black finish (includes keyboard and keyboard cable): For use in the United States For use in Latin America For use in Taiwan For use in South Korea Top cover with backlit keyboard in black finish ( - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 50
corner covers (2). The rear corner covers are included in the Plastics Kit, spare part number 767371-001. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 51
4. Remove the eight Phillips M2.5×4.0 screws that secure the top cover to the base enclosure. 5. Remove the three Phillips PM4.5×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the computer. 6. Remove the two Phillips M2.5x4.0 screws (2) in the corners that secure the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 52
bracket and cable), (see Fingerprint reader on page 49) Reverse this procedure to install the top cover. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 53
Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 767247-001. Description 500 GB, 5400 rpm, 9.5 mm 750 GB, 5400 rpm, 9.5 mm 1 TB, 5400 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 54
the hard drive, perform the following steps: a. Disconnect the hard drive cable connector from the hard drive (1). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 55
b. Remove the brackets (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 45 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 56
the system board when removing the top cover). Reverse this procedure to install the power button board. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 57
TouchPad button board Description TouchPad button board (includes cable) Spare part number 767369-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 58
4. Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 59
Fingerprint reader Description Fingerprint reader (includes bracket and cable) Spare part number 763711-001 Before removing the fingerprint reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 60
region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the WLAN module: 1. Remove the antenna cables from the WLAN module (1). 2. Remove the Phillips M2.5x4.0 screw (2). 50 Chapter 6 Removal - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 61
3. Lift the WLAN module toward the display (3). Remove the WLAN module. Reverse this procedure to install the WLAN module. Component replacement procedures 51 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 62
up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and HD panel 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 63
Description Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC 782302-601 turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and HD panel NVIDIA GeForce GTX 840M 2 GB dedicated video memory and - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 64
the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 65
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures 55 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 66
procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign faces up. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 67
Memory module Description 4 GB memory module (PC3, 12800, 1600 MHz) 8 GB memory module (PC3, 12800, 1600 MHz) Spare part number 691740-005 693374-005 NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed. For Windows operating - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 68
connector cable (see Power connector cable on page 63) d. System board (see System board on page 52) 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 69
Remove the fan: 1. Turn the system board upside down, with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Remove the Phillips P2.5x4.0 screw (2) that secures the fan to the system board. 4. Remove the fan (3) from the system board. Reverse this procedure to install - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 70
(1) and the three Phillips PM2.5x4.0 screws (2) that secure the heat sink assembly to the system board. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 71
it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink assembly section (4) that services it Reverse this procedure to install the heat sink assembly on computer models equipped with switchable discrete graphics. 5. Remove the four Phillips PM2.5x4.0 screws (1) - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 72
sink assembly and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink assembly section (2) that services it. Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. 62 Chapter 6 Removal and replacement procedures - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 73
Power connector cable Description Power connector cable (includes bracket) Spare part number 767246-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 74
speaker connection cable was removed when removing the system board. Reverse this procedure to install the speakers. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 75
Subwoofer Description Subwoofer Spare part number 767375-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 76
base enclosure. 3. Remove the three Phillips PM2.5×4.0 screws (3) that secure the display assembly to the base enclosure. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 77
4. Remove the display assembly (4). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the bezel on non-touch screen models: The display bezel for non-touch models is available using spare part number 767365-001. a. Remove the plastic screw covers (1) and the two - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 78
screen models a. Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 79
b. Carefully move the display panel (1) to the keyboard. c. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove it. Component replacement procedures 69 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 80
the two top screws (1) from the display hinges. b. Remove the four bottom screws (2) from the display hinges. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 81
c. Remove the hinges (3) from the display enclosure. 6. If it is necessary to replace the hinges on a touch panel: The hinges are available using spare part number 767249-001 for touch models. a. Remove the four top screws (1) from the display hinges. b. Remove the four bottom screws (2) from the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 82
and routing channel built into the display enclosure. b. Carefully release the cable from the channel guides, and remove the display panel cable (2). 8. If it is necessary to replace the wireless -sided tape.) 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 83
b. Remove the wireless antenna cables and transceivers (2). 9. If it is necessary to replace the wireless antenna cables and transceivers on a touch panel: a. Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 84
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 85
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 86
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 76 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 87
Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 88
1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 89
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers page-Provides downloads for a specific product for earlier and later - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 90
9 Specifications Computer specifications Dimensions: Width Depth Height Weight: For TouchSmart computer models with Intel processors For computer models with flat display panels and Intel processors For TouchSmart computer models with AMD processors For computer models with flat display panels and - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 91
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display specifications Dimensions Width Height Diagonal - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 92
capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 93
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 94
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 95
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 96
f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 97
11 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 98
. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 99
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 100
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 101
the computer boot order on page 91. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 102
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 92 Chapter 11 Backing up, restoring, and recovering in Windows 7 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 103
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 104
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 105
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 106
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 107
Index A AC adapter 6 spare part numbers 20, 21 support 3 action keys identifying 10 adapter, HDMI to VGA 20 antenna removal 72, 73 spare (UEFI) downloading 76, 79 using 75, 78 HP Recovery Manager 90 correcting boot problems 86 starting 85 HP Recovery media creating 83 recovery 86 Index 97 - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 108
Bluetooth 12 Microsoft Certificate of Authenticity 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 latch, battery release 11 left control HP Recovery Manager 85, 90 media 86 options 84 starting 85 supported discs 83 system 85 USB flash drive 86 using HP Recovery media - HP ENVY 14-u000 | ENVY 14 Notebook PC Maintenance and Service Guide - Page 109
3 serial number 12 serial number, computer 12 service labels locating 12 serviceability, product description 3 slots memory card reader 6 part number 65 SuperMulti DVD±R/RW Double-Layer Drive spare part number 32 supported discs 87 recovery 83 system board removal 52 spare part numbers 14, 21
HP ENVY 14 Notebook PC
Maintenance and Service Guide