HP F4280 User Guide - Page 150

Solution 8: Disable the Lexbces service, Services and Applications

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Troubleshooting 7. Select the product from the TWAIN source list. 8. Click File, and then click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this indicates that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or try the next solution. If you could not scan using WIA, try the next solution. Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you do not, try the next solution. To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt + Delete to open the Task Manager. 3. Click the Processes tab. 4. If the Lexbceserver service is listed in the Image Name list, disable it. To disable the service a. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. The Computer Management appears. b. Double-click Services and Applications, and then double-click Services. c. In the right pane, right-click Lexbceserver, and then click Properties. d. On the General tab, in the Service status area, click Stop. e. From the Startup type drop-down menu, select Disabled, and then click OK. f. Click OK to close the dialog box. 5. Back up the Registry. To back up the Registry a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • Windows Vista: In Start Search, type regedit, and then press Enter. When the User Account Control dialog box appears, click Continue. • Windows XP: Click Run. When the Run dialog box appears, type regedit, and then press Enter. • Windows 2000: Click Registry, and then click Export Registry Errors 147

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7.
Select the product from the TWAIN source list.
8.
Click
File
, and then click
Scan New
.
Imaging for Windows will scan from the product using TWAIN software instead of
the HP Solution Center.
Cause:
If you could scan using WIA, this indicates that there was a problem with
the HP Solution Center. You can continue to use WIA to scan, or try the next solution.
If you could not scan using WIA, try the next solution.
Solution 8: Disable the Lexbces service
Solution:
Check if the
Lexbces
service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the
Lexbces
service is running.
NOTE:
This solution only applies if you have a Lexmark or Dell all-in-one. If you
do not,
try the next solution
.
To check for and disable the service
1.
Log into Windows as an Administrator.
2.
Press the
Ctrl
+
Alt
+
Delete
to open the
Task Manager
.
3.
Click the
Processes
tab.
4.
If the Lexbceserver service is listed in the
Image Name
list, disable it.
To disable the service
a
.
On the Windows taskbar, click
Start
, right-click
My Computer
, and then click
Manage
.
The
Computer Management
appears.
b
.
Double-click
Services and Applications
, and then double-click
Services
.
c
.
In the right pane, right-click
Lexbceserver
, and then click
Properties
.
d
.
On the
General tab
, in the
Service status
area, click
Stop
.
e
.
From the
Startup type
drop-down menu, select
Disabled
, and then click
OK
.
f
.
Click
OK
to close the dialog box.
5.
Back up the Registry.
To back up the Registry
a
.
On the Windows taskbar, click
Start
.
b
.
Depending on your operating system, do one of the following:
•
Windows Vista: In
Start Search
, type
regedit
, and then press
Enter
.
When the User Account Control dialog box appears, click
Continue
.
•
Windows XP: Click
Run
. When the
Run
dialog box appears, type
regedit
, and then press
Enter
.
•
Windows 2000: Click
Registry
, and then click
Export Registry
Errors
147
Troubleshooting