HP G62-400 HP G62 Notebook PC - Maintenance and Service Guide
HP G62-400 - Notebook PC Manual
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- HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 1
HP G62 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 5
components on page 17, Mass storage devices on page 26, Sequential part number listing on page 29, Hard drive on page 42. ● Added newly supported memory modules to spare parts listings in the following locations: Computer major components on page 17, Mass storage devices on page 26, Sequential part - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 6
vi MSG revision history - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 7
...26 Miscellaneous parts ...28 Sequential part number listing ...29 4 Removal and replacement procedures ...34 Preliminary replacement requirements 34 Tools required ...34 Service considerations ...34 Plastic parts ...34 Cables and connectors 35 Drive handling 35 Grounding guidelines ...36 vii - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 8
Electrostatic discharge damage 36 Packaging and transporting guidelines 37 Workstation guidelines 37 Equipment guidelines 38 Component replacement procedures 39 Serial number ...39 Computer feet ...40 Battery ...41 Hard drive ...42 Optical drive ...45 WLAN module ...47 Memory module ...50 ...51 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 9
Using Computer Setup ...88 Navigating and selecting in Computer Setup 88 Restoring factory settings in Computer Setup 89 Computer Setup menus ...90 File menu ...90 Security menu 91 Diagnostics menu 91 System Configuration menu 92 6 Specifications ...94 Computer specifications ...94 39.6-cm (15 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 10
10 Recycling ...114 Battery ...114 Display ...114 Index ...121 x - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 11
1 Product description Category Product Name Processors Chipset Graphics Panel Memory Description Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Intel Arrandale™ i7-620M Processor (2.66 GHz, 4 MB total L3 cache, 1066 MHz)-Dual core 35 W Intel Arrandale i5-540M Processor (2.53 GHz, 3 MB total - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 12
/100 network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module: 2 wireless antennas built into display assembly Support for no-WLAN option HP G62 UMA √ √ √ √ √ √ √ √ √ HP G62 Discrete √ √ √ √ √ √ √ √ √ 2 Chapter 1 Product description - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 13
Support Slot supporting SD, MMC, MS, MSPro, xD cards. Supports HDMI) version 1.3 supporting 1080p with High-bandwidth USB port) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 localized cable plug support 90-W AC adapter with localized cable plug support Kensington Security Lock - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 14
Category Serviceability Description Free DOS End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini-card devices HP G62 UMA √ HP G62 Discrete √ √ √ √ √ √ √ √ √ √ √ √ √ 4 Chapter 1 Product description - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 15
2 External component identification Identifying the hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: 1. Select Start > My - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 16
Top components TouchPad Component (1) TouchPad light (2) TouchPad zone (3) Left TouchPad button (4) Right TouchPad button *This table describes factory settings. Description Off-Touchpad is on. Amber-Touchpad is off. Moves the pointer and selects or activates items on the screen. Press - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 17
Lights Component (1) TouchPad light (2) Caps lock light (3) Power light (4) Wireless light Description ● Off-TouchPad is enabled. ● Amber-TouchPad is disabled. On-Caps lock is on ● On-The computer is on. ● Flashing-The computer is in Sleep. ● Off-The computer is off or in Hibernation. ● - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 18
and Security > Power Options. (2) Speakers grill Two integrated speakers produce sound. *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. 8 Chapter 2 External component identification - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 19
Keys Component (1) esc key (2) Send e-mail key (3) Media application key (4) Web browser key (5) Print key (6) Calculator key (7) fn key (8) Windows logo key (9) Windows applications key (10) Action keys Description Displays system information when pressed in combination with - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 20
Display Component (1) Wireless antenna (2) (2) Internal microphone (3) Integrated webcam (select models only) (4) Webcam light (select models only) Description Sends and receives signals from one or more wireless devices. Records sound. Records audio and video and captures still - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 21
Right-side components Component (1) Optical drive (2) USB port (3) RJ-11 (modem) jack (select models only) (4) AC adapter light (5) Power connector (6) Security cable slot Description Reads and writes to optical discs. Connects an optional USB device. Connects a modem cable. ● Flashing - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 22
microphone, or monaural microphone. Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 23
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive. Bottom components 13 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 24
, see to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 14 Chapter 2 External component identification - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 25
Additional hardware components Component (1) Power cord* (2) AC adapter (3) Battery* *Power cords vary in appearance by country or region. Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 26
identifier that is unique to each product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 27
Computer major components Computer major components 17 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 28
assembly components on page 23. ● HP G62 biscotti computer models ● HP G62 silver computer models 605906-001 605907-001 ● HP G62 white computer models 605908-001 ● HP G62 matte black computer models 608444-001 ● HP G62 red computer models ● HP G62 blue computer models 615423-001 615424-001 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 29
Item (6) (7) (8) (9) (10) (11) (12) (13) Description ● Silver computer models ● White computer models ● Red computer models ● Blue computer models Fan/heat sink assembly (includes replacement thermal material) for use with: ● UMA systems ● Discrete systems Thermal pad Touchpad button board ( - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 30
Item (14) Description Spare part number ● Intel Arrandale i5-540M Processor (2.53 GHz, 3 MB total L3 cache, 1066 MHz)- Dual core 35 W 594188-001 ● Intel Arrandale i3-330 Processor (2.13 GHz, 3 MB L3 cache, 1066 MHz)-Dual Core 35 W (for model 1.0 only) 597622-001 ● Intel Arrandale i3-350 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 31
Item (15) Description Spare part number ● Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, 593530-001 Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 32
Item (16) (17) (18) (19) (20) (21) (21) (23) Description ● White computer models ● Red computer models ● Blue computer models Battery ● 6-cell Li-lon, 2.20 Ah, 47 Wh ● 6-cell Li-lon, 2.55 Ah, 55 Wh Power connector (includes cable) USB board RJ-11 connector included in Cable Kit Bluetooth module ( - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 33
Display assembly components Item (1) (2) (3) (4) (5) Description Display bezel Display bracket (with hinges) 39.6-cm (15.6-in) high definition, Brightview, display panel (includes display panel cable) Microphone(includes calbe) Webcam module Webcam module cable Spare part number 605913-001 605915 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 34
Item (6) (7) (8) Description Spare part number Wireless antenna (includes wireless antenna transceivers and cable) 606016-001 Display back cover (includes logo) for use with: ● Matte black computer models 608445-001 ● Biscotti computer models ● Silver computer models ● White computer models - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 35
Plastics Kit Item Description Plastics kit (1) Hard drive bay cover (includes captive screws) (2) Wireless/memory module mini-card compartment cover (includes captive screw) Spare part number 606006-001 Plastics Kit 25 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 36
Mass storage devices Item (1) (2) Description Spare part number Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Matte black computer models 605920-001 ● Biscotti computer models 610558-001 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 37
Item Description ● 640 GB, 5400 rpm ● 500 GB, 5400 rpm (for model 1.1 only) ● 500 GB, 7200 rpm ● 320 GB, 5400 rpm (for model 1.1 only) ● 320 GB, 7200 rpm ● 250 GB, 5400 rpm (for model 1.1 only) ● 250 GB, 7200 rpm ● 160 GB, 7200 rpm Hard drive hardware kit (not illustrated, includes bracket and - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 38
number AC adapters ● 65-W AC adapter 609939-001 ● 90-W AC adapter 609940-001 Power cord, AC, 3 wire, black, 1.83-m (for use with both HP G62 and Presario CQ 62 computer models) for use in: ● Denmark 490371-081 ● Europe 490371-021 ● Israel 490371-BB1 ● Italy 490371-061 ● North America - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 39
Power cord for use in the United Kingdom and Singapore with HP G62 computer models Power cord for use in Italy with HP G62 computer models Power cord for use in Denmark with HP G62 computer models Power cord for use in Switzerland with HP G62 computer models Power cord for use in South Africa with - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 40
.6-in) HD, light-emitting diode display assembly for HP G62 white computer models Display back cover for use with HP G62 biscotti computer models Display back cover for use with HP G62 silver computer models Display back cover for use with HP G62 white computer models Display bezel Display hinge kit - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 41
Spare part number 605922-051 605922-061 605922-071 605922-131 605922-141 605922-171 605922-211 605922-221 605922-251 605922-A41 605922-B31 605922-BA1 605922-BB1 605922-BG1 605922-DH1 605922-DJ1 606001-001 606002-001 606003-001 606004-001 606005-001 606006-001 606007-001 606008-001 606009-001 606010- - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 42
HD 5470/1 G discrete system board with card reader 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 matte black computer models Display back cover for use with HP G62 matte black computer models Power connector (includes cable) 65-W AC adapter 90-W AC adapter DVD±RW and CD-RW - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 43
Spare part number 615427-001 615428-001 615433-001 615434-001 615435-001 615436-001 615437-001 615438-001 619686-001 622641-001 622643-001 625823-001 625824-001 625825-001 625831-001 626039-001 634363-001 634638-001 635225-001 Description Base enclosure with HDMI card reader for red computer models - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 44
screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove pressure only at the points designated in the maintenance instructions. 34 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 45
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 46
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 47
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 48
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 49
in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal provides important information that you may need when contacting technical support. (1) Product name (2) Serial number (3) Product number - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 50
Computer feet Description Rubber Feet Kit Spare part number 606012-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. 40 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 51
Battery Description 6 cell, 2.20 Ah, 47 Wh 6 cell, 2.55 Ah, 55 Wh Spare part number 593553-001 593554-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 52
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description 750 GB, 5400 rpm 640 GB, 5400 rpm 500 GB, - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 53
3. Lift the left side of the hard drive cover (2), swing it forward, and remove the cover (3). The hard drive cover is included in the plastics kit, spare part number 606006-001. 4. Disconnect the hard drive cable from the system board (1). 5. Use the mylar tab on the hard drive bracket to move the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 54
7. Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2). Reverse this procedure to install the hard drive. 44 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 55
Hard drive on page 42). Remove the optical drive: 1. Position the computer upside down with the front toward you. 2. Insert a thin tool, such as a screw driver (1), into the release access slot in the hard drive bay. Component replacement procedures 45 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 56
3. Grasp the bezel and slide the optical drive out of the computer (2). 4. To replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 6. Remove - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 57
WLAN module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-001 Intel WiFi Link 5100 802.11/b/g/n WLAN module 593530-001 Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter 593533-001 Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter 593836-001 Broadcom 4313 802. - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 58
4. Lift the cover off the computer (3). The mini-card compartment cover is included in the plastics kit, spare part number 606006-001. 5. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless module. 6. Remove the Phillips PM2.0×3.0 screw (3) that secures the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 59
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 60
Memory module Description 1 GB, 1066 MHz DDR3 2 GB, 1066 MHz DDR3 4 GB, 1066 MHz DDR3 (for model 1.1 only) Spare part number 598859-001 598856-001 599092-001 Before removing the memory module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 61
6. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. RTC battery Description RTC battery Spare part number 606015-001 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 62
3. Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery. 52 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 63
Keyboard Description For use in Adriatics For use in Belgium For use in the Czech Republic For use in France For use in Germany For use in Greece For use in Hungary For International use For use in Israel For use in Italy For use in North America For use in Norway For use in Portugal For use in - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 64
2. Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the computer. 3. Turn the computer display-side up with the front toward you. 4. Open the computer as far as possible. 5. Release the tabs along the left (1) and right (2) edges of the keyboard - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 65
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures 55 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 66
Top cover Description For use with biscotti computer models For use with matte black computer models For use with silver computer models For use with white computer models For use with red computer models For use with blue computer models Spare part number 610567-001 606004-001 610568-001 610569- - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 67
2. Remove four Phillips PM2.5x3 screws in the battery bay, and remove nine Phillips PM2.5x6.5 screws on the base enclosure. The top cover screws are identified by a triangle icon embossed on the base enclosure. 3. Turn the computer display-side up with the front toward you. 4. Open the computer as - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 68
6. Release the power button ZIF connector (1), speaker cable (2), touchpad ZIF connector (3), and touchpad button ZIF connector (4). 7. Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 69
Speaker assembly Description Speaker assembly (includes cable) Spare part number 606007-001 Before removing the speaker assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. 2. - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 70
Reverse this procedure to install the speaker assembly. 60 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 71
Power button board Description Power button board Spare part number 606008-001 Before removing the power button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 72
TouchPad button board Description Touchpad button board (includes bracket and cable) Spare part number 606005-001 Before removing the TouchPad button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 73
Modem module Description 56K V.92 data/fax modem (select models only) (for model 1.0 only) Spare part number 510100-001 Before removing the modem module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 74
Reverse the above procedure to install the modem module, and be sure that the connector on the bottom of the modem module connects firmly into the system board. 64 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 75
USB board Description USB board Spare part number 606011-001 Before removing the USB board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. 2. Disconnect all external devices - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 76
Reverse this procedure to install the USB board. 66 Chapter 4 Removal and replacement procedures - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 77
Power connector Description Power connector (includes cable) Spare part number 609154-001 Before removing the power connector cable: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 78
Display assembly Description 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: ● Biscotti computer models ● Silver computer models ● White computer models ● Matte black computer models ● Red computer models ● Blue computer models Spare part number - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 79
the system board and release it from the clips that attach it to the system board. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 6. Remove the six black - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 80
8. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws The display screw covers are included in the display rubber kit, spare part number 605917-001. 9. - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 81
12. Disconnect the webcam module cable (1) from the webcam module, and remove the webcam module (2). The webcam module is available using spare part number 606001-001. Reverse this procedure to install the webcam module. 13. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 82
16. Remove the display panel (2) from the display enclosure. The display panel is available using the spare part number 606003-001. Reverse this procedure to install the display panel. 17. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure each bracket to - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 83
20. Lift up to remove the antenna transceivers (3). The wireless antenna transceivers with cable is available using spare part number 606016-001.. Reverse this procedure to install the display wireless antenna transceivers. Component replacement procedures 73 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 84
System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description HD UMA system board with card reader HD 5470/512 MB discrete system board with card reader HD 5470/1 GB discrete system board with card reader HD 5470/ - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 85
Remove the following cables from the system board: ● Power connector cable (see Power connector on page 67) ● USB board cable (see USB board on page 65) Remove the system board: 1. Turn the computer upright with the right side toward you. 2. Remove the four Phillips PM2.5×4.0 (1) screws that secure - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 86
5. To replace the modem module cable, remove the RJ-11 connector cable from the clips (1), and then lift the connector straight up (2) and out of the computer. The modem module cable is available with the cable kit using spare part number 606009-001. Reverse this procedure to install the modem - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 87
Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 88
2. Disconnect the fan cable from the system board. 3. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 89
2. Disconnect the fan cable from the system board. 3. Loosen the two Phillips captive screws (1) and four Phillips spring-loaded captive screws (2) that secure the fan/heat sink assembly. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 90
NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the locations for thermal material on systems with UMA graphics subsystems. The thermal material must be thoroughly cleaned from the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 91
Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Arrandale i5-520M Processor (2.4 GHz, 3 MB total L3 cache, 1066 MHz)-Dual Core 35 W 594187-001 Intel Arrandale i5-540M Processor (2.53 GHz, 3 MB total L3 cache, 1066 MHz)-Dual core 35 W - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 92
e. Display assembly (see Display assembly on page 68) f. System board (see System board on page 74) g. Fan/heat sink assembly (see Fan/heat sink assembly on page 77) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 93
5 Setup Utility Computer Setup in Windows 7 To view the drives installed on the computer, select Start > Computer. On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, is assigned the next available drive - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 94
the enter key. Changes goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 95
Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 96
in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter might not be supported by the computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 97
System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology ( ―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 98
Setup menu items listed in this guide might not be supported by the computer. NOTE: Pointing devices are not supported in Computer Setup. Use the arrow keys to select File > Ignore Changes And Exit. Then follow the instructions on the screen. ● To save your preferences and exit Computer Setup, - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 99
f10 key. 4. To save your preferences and exit Computer Setup, use the arrow keys to select File > Save Changes And Exit. Then follow the instructions on the screen. Your preferences go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 100
this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter might not be supported by the computer. File menu Select System information Restore Defaults Ignore Changes And Exit Save Changes And Exit To do this ● View identification - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 101
Security menu NOTE: Some of the menu items listed in this section might not be supported by the computer. Select Setup Password Power-On Password Password Options DriveLock Passwords System IDs Disk Sanitizer To do this Enter, change, or delete a setup - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 102
2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller and left ctrl key. ● Enable/disable USB legacy support. When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 103
Select Built-in device options Port options To do this ● Enable/disable embedded WLAN Device Radio. ● Enable/disable embedded Bluetooth Device Radio. ● Enable/disable Network Interface Controller (NIC) ● Enable/disable LAN/WLAN Switching. ● Enable/disable Wake on LAN. ● Enable/disable the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 104
6 Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) 24.7 cm (9.7 in) 37.4 cm (14.7 in) 3.2 to 3.7 cm (1.3 to 1.4 in) < 2.25 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 105
39.6-cm (15.6-in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 21.0 cm (8.27 in) 35.9 cm (14.1 in) 39.6 cm (15.6) Up to 16.8 million - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 106
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 96 Chapter 6 Specifications - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 107
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 108
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write Random access time BD DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 109
devices require the same resource and create a device conflict, manually change the resource settings in Device Manager to be sure each : ● Resources by type ● Resources by connection To view resource settings in Windows XP: 1. Select Start > My Computer, or double-click My Computer on the desktop - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 110
maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 111
● Roxio BackOnTrack ● HP Recovery Manager NOTE: For detailed information, perform a search for these topics in Help and Support. Creating recovery discs HP recommends creating recovery discs to Programs > Recovery Manager > Recovery Disk Creation. 2. Follow the on-screen instructions. Windows 7 101 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 112
Backing up your information As you add new software and data files, back up the system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● Before the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 113
. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account Control feature to improve , or changing Windows settings. See Help and Support for more information. Windows 7 103 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 114
System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 115
own built-in repair features, such as System Restore and driver roll-back capabilities. Try these features before using Recovery Manager. the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) NOTE: If - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 116
and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled for recovery" message appears on the screen. 3. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) the computer from the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 117
8 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) 107 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 118
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 108 Chapter 8 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 119
RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused RJ-11 (modem) 109 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 120
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- TMDS clock+ TMDS clock shield TMDS clock- CEC No connect DDC clock DDC data Ground +5V power Hot - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 121
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Universal Serial Bus 111 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 122
9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 123
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 124
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 125
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 126
4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 116 Chapter - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 127
7. Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. 8. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 9. Remove the display panel frame (2) from the display - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 128
14. Remove the backlight cables (1) from the clip (2) in the display panel. 15. Turn the display panel upside down. 16. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 129
17. Remove the backlight from the backlight frame. 18. Disconnect the display cable (1) from the LCD panel. 19. Remove the screws (2) that secure the LCD panel to the display rear panel. 20. Release the LCD panel (3) from the display rear panel. 21. Release the tape (4) that secures the LCD panel to - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 130
22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. 120 Chapter 10 Recycling - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 131
module spare part number 22 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 8 TouchPad right/left 6 C cables, service considerations 35 camera module removal 71 spare part number 71 camera, product description 2 caps lock light, identifying 7 Card Reader Power Saving 87 changing - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 132
fn 9 function 9 Media application 9 Print 9 Send e-mail 9 Web browser 9 Windows applications 9 Windows logo 9 L LAN Power Saving 87 language support 87 latch, battery release 13 legacy support, USB 88, 92 light power 7 lights caps lock 7 Digital Media Slot 12 webcam 10 wireless 7 M Main menu 86 mass - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 133
modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 134
with LightScribe 97 hard drive 96 optical drive 97, 98 system resources 99 starting Setup Utility 83 static-shielding materials 38 stringent security 91 supported discs 101 system board removal 74 spare part numbers 19, 74 System Configuration menu 87, 92 system failure or instability 100 system fan - HP G62-400 | HP G62 Notebook PC - Maintenance and Service Guide - Page 135
HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.