HP Jetdirect 70x HP JetDirect 70X Home Print Server - (English) User's Guide - Page 24
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Condition Possible Cause/Solution When I run the setup wizard Try the following: and choose from the list of • available printers, I get a message saying, "No printers found on network." When I click OK, I don't see my printer on the Identify Printer screen. OR Be sure the printer and the HP JetDirect 70X have been powered on for at least one minute, and the phone cable is properly seated (in either the wall jack of your home or the "wall" jack of your home phoneline network interface device). Verify that the Link Valid light on the back of the HP JetDirect 70X is ON. If the HP When I try to specify my JetDirect 70X is not connected directly to the printer by address, I get the computer's home phoneline networking same message, "No device's "wall" jack, try connecting it directly. printers found on network." If the Link Valid light goes on, there could be a problem with your phone wiring or a device on your network. The Status light on the top of the HP JetDirect 70X should be ON (see the Indicator Lights section of this chapter). Click Refresh on the Identify Printer screen. The printer should show up. • If your printer still does not show up on the Identify Printer screen, print a test page by pressing the Test button on the back of the HP JetDirect 70X. Use either the IP or hardware address found on the test page of the HP JetDirect 70X to do a "specific device" discovery. To perform a specific device discovery, click Back to go to the Welcome screen. Select "Specify printer by address" and follow the instructions in the setup wizard. • If your printer still does not show up, exit the setup CD. If the HP JetDirect 70X is not connected directly to the computer's home phoneline networking device "wall" jack, try connecting it directly. Rerun the setup CD. Use the "Select from a list of discovered printers (recommended)" option. • If your printer still does not show up, verify that the network is working, as described in the documentation for your home phoneline network interface device. Then, run the HP JetDirect 70X setup CD again. • If the above procedures are not successful, contact HP. Troubleshooting 19