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Order supplies, Printer does not pick up paper or misfeeds, Introduction

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The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge, but print quality might degrade. Order supplies Order supplies and paper for your HP printer. Table 9-2 Options for ordering supplies Ordering options Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) Contact information www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. 90 Chapter 9 Solve problems

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	12
Open source license	13
Printer views	13
Printer front view	13
Printer back view	14
Control panel view	15
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	21
Printer dimensions	21
Power consumption	23
Electrical specifications	23
Acoustic emissions	24
Operating-environment range	24
Printer hardware setup and software installation	24
Paper trays	26
Load paper to Tray 1 (multipurpose tray)	26
Load Paper Tray 1	26
Tray 1 paper orientation	29
Load paper to Tray 2	30
Load Paper Tray 2	30
Tray 2 paper orientation	32
Load paper to Tray 3 (optional accessory)	33
Load paper Tray 3	33
Tray 3 paper orientation	35
Load and print envelopes	36
Introduction	36
Print envelopes	37
Envelope orientation	37
Supplies, accessories, and parts	38
Dynamic Security Enabled Printers	38
Order supplies, accessories, and parts	38
Ordering	38
Supplies and accessories	39
Customer self-repair parts	39
Configure the HP toner-cartridge-protection supply settings	40
Introduction	40
Enable or disable the Cartridge Policy feature	40
Enable or disable the Cartridge Protection feature	42
Replace the toner cartridge	44
Toner cartridge information	44
Remove and replace the cartridge	45
Print	49
Print tasks (Windows)	49
How to print (Windows)	49
Automatically print on both sides (Windows)	50
Manually print on both sides (Windows)	50
Print multiple pages per sheet (Windows)	50
Select the paper type (Windows)	51
Additional print tasks	51
Print tasks (macOS)	52
How to print (macOS)	52
Automatically print on both sides (macOS)	52
Manually print on both sides (macOS)	52
Print multiple pages per sheet (macOS)	53
Select the paper type (macOS)	53
Additional print tasks	54
Store print jobs on the printer to print later or print privately	54
Introduction	54
Before beginning	54
Set up job storage	54
Disable or enable the job storage feature	55
Create a stored job (Windows)	56
Create a stored job (macOS)	57
Print a stored job	58
Delete a stored job	58
Information sent to printer for Job Accounting purposes	58
Mobile printing	58
Introduction	59
Wi-Fi Direct printing (wireless models only)	59
HP ePrint via Email	60
AirPrint	60
Android embedded printing	61
Print from a USB flash drive	61
Introduction	61
Print USB documents	61
Copy	63
Make a copy	63
Copy on both sides (duplex)	63
Copy on both sides automatically	64
Copy on both sides manually	64
Copy an identification card	64
Additional copy tasks	65
Scan	66
Scan by using HP Scan software (Windows)	66
Scan by using HP Easy Scan Software (macOS)	66
Set up Scan to Email	67
Introduction	67
Before you begin	67
Method one: Use the Scan to Email Wizard (Windows)	67
Method two: Set up the Scan to Email feature via the HP Embedded Web Server	69
Set up Scan to Network Folder	70
Introduction	70
Before you begin	70
Method one: Use the Scan to Network Folder Wizard (Windows)	70
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server	72
Set up Scan to SharePoint	73
Step one: Access the HP Embedded Web Server (EWS)	73
Step two: Set up Scan to SharePoint	73
Set up Scan to Computer (Windows)	73
Enable scanning to a computer (Windows)	74
Scan to a USB flash drive	74
Scan to email	74
Scan to a network folder	75
Scan to SharePoint	76
Scan to a computer (Windows)	76
Additional scan tasks	77
Fax	78
Connect and configure the printer for fax	78
Connect the printer to a telephone line	78
Configure the printer for fax	79
Send a fax	82
Send a fax by dialing manually from the printer control panel	82
Fax from the flatbed scanner	83
Fax from the document feeder	83
Schedule a fax to be sent later	84
Use phone book entries	84
Send a fax from the software (Windows)	85
Send a fax from a third-party software program, such as Microsoft Word	85
Create, edit, and delete phone book entries	86
Create and edit individual phone-book entries	86
Create and edit group phone-book entries	86
Delete phone book entries	87
Reprint a received fax from the printer memory	87
Additional fax tasks	87
Manage the printer	88
Use HP Web Services applications	88
Change the printer connection type (Windows)	88
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	89
Method one: Open the HP Embedded Web Server (EWS) from the software	89
Method two: Open the HP Embedded Web Server (EWS) from a web browser	89
Configure IP network settings	91
Introduction	91
Printer sharing disclaimer	91
View or change network settings	91
Rename the printer on a network	92
Manually configure IPv4 TCP/IP parameters from the control panel	92
Link speed and duplex settings	93
Printer security features	93
Introduction	93
Assign or change the system password using the Embedded Web Server	94
Energy-conservation settings	94
Introduction	94
Print with EconoMode	94
Set the Sleep Mode setting	95
Set the Shutdown Mode setting	95
Set the Disable Shutdown setting	95
HP Web Jetadmin	96
Dynamic Security Enabled Printers	96
Update the firmware	96
Method one: Update the firmware using the control panel	96
Method two: Update the firmware using the HP Printer Update utility	97
Solve problems	98
Customer support	98
Control panel help system	98
Restore the factory-set defaults	99
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	99
Change the “Very Low” settings	100
Order supplies	101
Printer does not pick up paper or misfeeds	101
Introduction	101
The printer picks up multiple sheets of paper	101
The printer does not pick up paper	103
The document feeder jams, skews, or picks up multiple sheets of paper	105
Clear paper jams	106
Experiencing frequent or recurring paper jams?	106
Paper jam locations	107
31.13 jam error in the document feeder	107
13.02 jam error tray 1	111
13.03 jam error tray 2	116
13.04 jam error tray 3	122
13.08, 13.09 jam error in the toner cartridge or fuser area	126
13.10, 13.11, 13.13 jam error in the output bin	130
13.14, 13.15 jam error in the duplexer	135
Resolving print quality problems	138
Introduction	138
Troubleshoot print quality	138
Troubleshoot image defects	144
Improve copy and scan image quality	151
Introduction	151
Check the scanner glass for dirt and smudges	151
Check the paper settings	151
Check the image adjustment settings	152
Optimize for text or pictures	152
Check the scanner resolution and color settings on the computer	152
Edge-to-edge copying	154
Clean the pickup rollers and separation pad in the document feeder	154
Improve fax image quality	155
Introduction	155
Check the scanner glass for dirt and smudges	155
Check the send-fax resolution settings	156
Check the Error Correction Mode setting	156
Send to a different fax machine	156
Check the sender's fax machine	156
Solve wired network problems	157
Introduction	157
Poor physical connection	157
The computer is using the incorrect IP address for the printer	157
The computer is unable to communicate with the printer	157
The printer is using incorrect link and duplex settings for the network	158
New software programs might be causing compatibility problems	158
The computer or workstation might be set up incorrectly	158
The printer is disabled, or other network settings are incorrect	158
Solve wireless network problems	158
Introduction	158
Wireless connectivity checklist	158
The printer does not print after the wireless configuration completes	159
The printer does not print, and the computer has a third-party firewall installed	159
The wireless connection does not work after moving the wireless router or printer	160
Cannot connect more computers to the wireless printer	160
The wireless printer loses communication when connected to a VPN	160
The network does not appear in the wireless networks list	160
The wireless network is not functioning	160
Perform a wireless network diagnostic test	161
Reduce interference on a wireless network	161
Solve fax problems	161
Introduction	161
Fax troubleshooting checklist	161
Solve general fax problems	163
Service and support	165
HP limited warranty statement	165
UK, Ireland, and Malta	166
Austria, Belgium, Germany, and Luxemburg	166
Belgium, France, and Luxemburg	167
Italy	168
Spain	168
Denmark	169
Norway	169
Sweden	169
Portugal	170
Greece and Cyprus	170
Hungary	170
Czech Republic	171
Slovakia	171
Poland	171
Bulgaria	172
Romania	172
Belgium and the Netherlands	172
Finland	173
Slovenia	173
Croatia	173
Latvia	173
Lithuania	174
Estonia	174
Russia	174
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	174
Long life consumable and maintenance kit limited warranty statement	175
Dynamic Security Enabled Printers	175
HP policy on non-HP supplies	176
HP anticounterfeit Web site	176
Data stored on the toner cartridge	176
End User License Agreement	177
Customer self-repair warranty service	181
Customer support	181
Environmental product stewardship program	182
Protecting the environment	182
Ozone production	182
Power consumption	182
Toner consumption	182
Paper use	183
Plastics	183
HP LaserJet print supplies	183
Paper	183
Material restrictions	183
Battery information	183
Disposal of waste equipment by users (EU, UK, and India)	184
Electronic hardware recycling	184
Brazil hardware recycling information	184
WEEE (Turkey)	185
Chemical substances	185
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	185
SEPA Ecolabel User Information (China)	185
The regulation of the implementation on China energy label for printer, fax, and copier	185
Restriction on Hazardous Substances statement (India)	186
Substances Table (China)	186
Material Safety Data Sheet (MSDS)	187
EPEAT	187
Substances Table (Taiwan)	188
For more information	189
Regulatory information	190
Regulatory statements	190
Regulatory model identification numbers	190
European Union & United Kingdom Regulatory Notice	190
FCC regulations	191
Canada - Industry Canada ICES-003 Compliance Statement	191
VCCI statement (Japan)	191
Power cord instructions	191
Power cord statement (Japan)	191
Laser safety	192
Laser statement for Finland	192
Nordic Statements (Denmark, Finland, Norway, Sweden)	193
GS statement (Germany)	193
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	193
Taiwan BSMI USB Port (Walk-up) statement	194
Product stability	194
Telecom (fax) statements	194
Fax Cord Statement	194
Europe Statement for Telecom Operation	194
New Zealand Telecom Statements	195
Additional FCC statement for telecom products (US)	195
Telephone Consumer Protection Act (US)	196
Industry Canada CS-03 requirements	196
Japan Telecom Mark	197
Belarus	197
Wireless statements	197
European regulatory notice	197
FCC compliance statement—United States	198
Australia statement	198
Brazil: (Portuguese)	198
Canadian statements	198
Products with 5 GHz Operation Industry of Canada	198
Exposure to Radio Frequency Radiation (Canada)	199
European Regulatory Notice	199
China CMIIT Wireless Statement	199
Notice for use in Japan	199
Notice for use in Russia	199
Mexico statement	199
Taiwan statement	199
Taiwan NCC statement	200
Korean statement	200
Thailand Wireless Statement	200
RFID/NFC Statement	200
China Short Range Device Statement	200

Match case Limit results 1 per page

The printer can print faxes without interruption when it passes the Very Low threshold if you select the

Continue

option for the toner cartridge, but print quality might degrade.

Order supplies

Order supplies and paper for your HP printer.

Table 9-2

Options for ordering supplies

Ordering options

Contact information

Order supplies and paper

www.hp.com/

go/

suresupply

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported web browser on your computer, enter

the printer IP address or host name in the address/URL ﬁeld. The

EWS contains a link to the HP SureSupply website, which provides

options for purchasing Original HP supplies.

Printer does not pick up paper or misfeeds

Review the following information about the printer not picking up paper or misfeeding paper.

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up

multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

Remove the stack of paper from the tray and ﬂex it, rotate it 180 degrees, and ﬂip it over.

Do not fan the

paper.

Return the stack of paper to the tray.

NOTE:

Fanning the paper introduces static electricity. Instead of fanning the paper, ﬂex the stack by

holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse

the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases

individual sheets without introducing static electricity. Straighten the paper stack against a table before

returning it to the tray.

Chapter 9

Solve problems