HP LaserJet Pro MFP 4101-4104dw User Guide - Page 139
Update the printer firmware, Print from a different software program
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To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See support.hp.com for more information. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting on the control panel Check the paper type setting on the printer control panel, and change the setting as needed. 1. Open and close the paper tray. 2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray. 3. Make sure the paper loaded meets specifications. 4. Adjust the humidity and resistance setting on the control panel to match the environment. a. Open the following menus: i. Settings ii. Copy/Print iii. Print quality iv. Adjust paper type b. Select the paper type that matches the type loaded in the tray. c. Use the arrows to increase or decrease the humidity and resistance setting. 5. Make sure the driver settings match the control panel settings. NOTE: The print driver settings will override any control panel settings. Check the paper type setting (Windows) Check the paper type setting for Windows, and change the setting as needed. NOTE: The print driver settings will override any control panel settings. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 128 Chapter 9 Solve problems