HP LaserJet Pro MFP 4101-4104dw User Guide - Page 105
The document feeder jams, skews, or picks up multiple sheets of paper, CAUTION
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Figure 9-5 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available. CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers. The following image shows examples of the roller location for various printers. Figure 9-6 Roller locations for Tray 1 or the multipurpose tray The document feeder jams, skews, or picks up multiple sheets of paper Try the suggested fixes if the document feeder is jamming, skewing pages, or picking up multiple sheets of paper at a time. NOTE: This information applies to MFP printers only. ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. 94 Chapter 9 Solve problems