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HP LaserJet Pro MFP 4101-4104dw User Guide - Page 202

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H hardware recycling, Brazil 171, 173 Help button locating 4 help, control panel 87 Home button locating 4 HP Customer Care 87, 154, 170 HP Easy Scan Software (macOS) 55 HP Embedded Web Server (EWS) features 78 HP ePrint 49 HP EWS, using 78 HP fraud Web site 154, 165 HP Printer Home Page, using 78 HP Scan software (Windows) 55 HP Web Jetadmin 85 HP Web Services applications 77 enabling 77 I image quality check toner-cartridge status 127, 129 image quality issues examples and solutions 127 IP network settings configure 80 J jams 550-sheet tray 95, 111 document feeder 95, 96 duplexer 95, 124 fuser 95 locations 95, 96 output bin 95, 119 Toner cartridge 115 Tray 1 95, 100 Tray 2 95, 105 Tray 3 111 Japanese VCCI statement 179, 180 Jetadmin, HP Web 85 jobs, stored creating (Windows) 43 deleting 43, 47 Mac settings 43 printing 43 K Korean EMC statement 179 L laser safety statements 179, 181 license, software 154, 166 loading paper in Tray 1 15 paper in Tray 2 19 paper in Tray 3 22 M Mac driver settings Job Storage 43 manual duplex Mac 41 Windows 38 material restrictions 171, 172 Material Safety Data Sheet (MSDS) 171, 176 memory included 7 memory chip (toner) locating 33 memory chip, toner cartridge description 154, 165 mercury-free product 171, 172 Microsoft Word, faxing from 71 mobile printing Android devices 47, 50 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 41 printing (Windows) 38 N network settings 80 networks HP Web Jetadmin 85 supported 7 non-HP supplies 154, 165 number of copies, changing 52 O on/off button locating 2 online help, control panel 87 online support 87, 154, 170 Open source license 2 operating systems, supported 9 ordering supplies and accessories 27 output bin clear jams 95, 119 locating 2 P pages per minute 7 pages per sheet selecting (Mac) 41 selecting (Windows) 38 paper jams 95 loading Tray 1 15 loading Tray 2 19 loading Tray 3 22 selecting 127, 130 Tray 1 orientation 15, 18 Tray 2 orientation 21 Tray 3 orientation 24 paper jams 550-sheet tray 95, 111 document feeder 95, 96 duplexer 95, 124 fuser 95 locations 95, 96 output bin 95, 119 toner cartridge 115 Tray 1 95, 100 Tray 2 95, 105 Tray 3 111 paper pickup problems solving 90, 92 paper trays overview 15 part numbers 28 paper type selecting (Windows) 38 paper types selecting (Mac) 41 paper, ordering 27 part numbers accessories 28 replacement parts 28 supplies 28 toner cartridges 28, 33 phone book, fax adding entries 71, 75 potential shock hazard 1 power consumption 12 power connection locating 3 power switch locating 2 print drivers, supported 9 print media loading in Tray 1 15 print on both sides Mac 41 Index 191

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	12
Open source license	13
Printer views	13
Printer front view	13
Printer back view	14
Control panel view	15
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	21
Printer dimensions	21
Power consumption	23
Electrical specifications	23
Acoustic emissions	24
Operating-environment range	24
Printer hardware setup and software installation	24
Paper trays	26
Load paper to Tray 1 (multipurpose tray)	26
Load Paper Tray 1	26
Tray 1 paper orientation	29
Load paper to Tray 2	30
Load Paper Tray 2	30
Tray 2 paper orientation	32
Load paper to Tray 3 (optional accessory)	33
Load paper Tray 3	33
Tray 3 paper orientation	35
Load and print envelopes	36
Introduction	36
Print envelopes	37
Envelope orientation	37
Supplies, accessories, and parts	38
Dynamic Security Enabled Printers	38
Order supplies, accessories, and parts	38
Ordering	38
Supplies and accessories	39
Customer self-repair parts	39
Configure the HP toner-cartridge-protection supply settings	40
Introduction	40
Enable or disable the Cartridge Policy feature	40
Enable or disable the Cartridge Protection feature	42
Replace the toner cartridge	44
Toner cartridge information	44
Remove and replace the cartridge	45
Print	49
Print tasks (Windows)	49
How to print (Windows)	49
Automatically print on both sides (Windows)	50
Manually print on both sides (Windows)	50
Print multiple pages per sheet (Windows)	50
Select the paper type (Windows)	51
Additional print tasks	51
Print tasks (macOS)	52
How to print (macOS)	52
Automatically print on both sides (macOS)	52
Manually print on both sides (macOS)	52
Print multiple pages per sheet (macOS)	53
Select the paper type (macOS)	53
Additional print tasks	54
Store print jobs on the printer to print later or print privately	54
Introduction	54
Before beginning	54
Set up job storage	54
Disable or enable the job storage feature	55
Create a stored job (Windows)	56
Create a stored job (macOS)	57
Print a stored job	58
Delete a stored job	58
Information sent to printer for Job Accounting purposes	58
Mobile printing	58
Introduction	59
Wi-Fi Direct printing (wireless models only)	59
HP ePrint via Email	60
AirPrint	60
Android embedded printing	61
Print from a USB flash drive	61
Introduction	61
Print USB documents	61
Copy	63
Make a copy	63
Copy on both sides (duplex)	63
Copy on both sides automatically	64
Copy on both sides manually	64
Copy an identification card	64
Additional copy tasks	65
Scan	66
Scan by using HP Scan software (Windows)	66
Scan by using HP Easy Scan Software (macOS)	66
Set up Scan to Email	67
Introduction	67
Before you begin	67
Method one: Use the Scan to Email Wizard (Windows)	67
Method two: Set up the Scan to Email feature via the HP Embedded Web Server	69
Set up Scan to Network Folder	70
Introduction	70
Before you begin	70
Method one: Use the Scan to Network Folder Wizard (Windows)	70
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server	72
Set up Scan to SharePoint	73
Step one: Access the HP Embedded Web Server (EWS)	73
Step two: Set up Scan to SharePoint	73
Set up Scan to Computer (Windows)	73
Enable scanning to a computer (Windows)	74
Scan to a USB flash drive	74
Scan to email	74
Scan to a network folder	75
Scan to SharePoint	76
Scan to a computer (Windows)	76
Additional scan tasks	77
Fax	78
Connect and configure the printer for fax	78
Connect the printer to a telephone line	78
Configure the printer for fax	79
Send a fax	82
Send a fax by dialing manually from the printer control panel	82
Fax from the flatbed scanner	83
Fax from the document feeder	83
Schedule a fax to be sent later	84
Use phone book entries	84
Send a fax from the software (Windows)	85
Send a fax from a third-party software program, such as Microsoft Word	85
Create, edit, and delete phone book entries	86
Create and edit individual phone-book entries	86
Create and edit group phone-book entries	86
Delete phone book entries	87
Reprint a received fax from the printer memory	87
Additional fax tasks	87
Manage the printer	88
Use HP Web Services applications	88
Change the printer connection type (Windows)	88
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	89
Method one: Open the HP Embedded Web Server (EWS) from the software	89
Method two: Open the HP Embedded Web Server (EWS) from a web browser	89
Configure IP network settings	91
Introduction	91
Printer sharing disclaimer	91
View or change network settings	91
Rename the printer on a network	92
Manually configure IPv4 TCP/IP parameters from the control panel	92
Link speed and duplex settings	93
Printer security features	93
Introduction	93
Assign or change the system password using the Embedded Web Server	94
Energy-conservation settings	94
Introduction	94
Print with EconoMode	94
Set the Sleep Mode setting	95
Set the Shutdown Mode setting	95
Set the Disable Shutdown setting	95
HP Web Jetadmin	96
Dynamic Security Enabled Printers	96
Update the firmware	96
Method one: Update the firmware using the control panel	96
Method two: Update the firmware using the HP Printer Update utility	97
Solve problems	98
Customer support	98
Control panel help system	98
Restore the factory-set defaults	99
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	99
Change the “Very Low” settings	100
Order supplies	101
Printer does not pick up paper or misfeeds	101
Introduction	101
The printer picks up multiple sheets of paper	101
The printer does not pick up paper	103
The document feeder jams, skews, or picks up multiple sheets of paper	105
Clear paper jams	106
Experiencing frequent or recurring paper jams?	106
Paper jam locations	107
31.13 jam error in the document feeder	107
13.02 jam error tray 1	111
13.03 jam error tray 2	116
13.04 jam error tray 3	122
13.08, 13.09 jam error in the toner cartridge or fuser area	126
13.10, 13.11, 13.13 jam error in the output bin	130
13.14, 13.15 jam error in the duplexer	135
Resolving print quality problems	138
Introduction	138
Troubleshoot print quality	138
Troubleshoot image defects	144
Improve copy and scan image quality	151
Introduction	151
Check the scanner glass for dirt and smudges	151
Check the paper settings	151
Check the image adjustment settings	152
Optimize for text or pictures	152
Check the scanner resolution and color settings on the computer	152
Edge-to-edge copying	154
Clean the pickup rollers and separation pad in the document feeder	154
Improve fax image quality	155
Introduction	155
Check the scanner glass for dirt and smudges	155
Check the send-fax resolution settings	156
Check the Error Correction Mode setting	156
Send to a different fax machine	156
Check the sender's fax machine	156
Solve wired network problems	157
Introduction	157
Poor physical connection	157
The computer is using the incorrect IP address for the printer	157
The computer is unable to communicate with the printer	157
The printer is using incorrect link and duplex settings for the network	158
New software programs might be causing compatibility problems	158
The computer or workstation might be set up incorrectly	158
The printer is disabled, or other network settings are incorrect	158
Solve wireless network problems	158
Introduction	158
Wireless connectivity checklist	158
The printer does not print after the wireless configuration completes	159
The printer does not print, and the computer has a third-party firewall installed	159
The wireless connection does not work after moving the wireless router or printer	160
Cannot connect more computers to the wireless printer	160
The wireless printer loses communication when connected to a VPN	160
The network does not appear in the wireless networks list	160
The wireless network is not functioning	160
Perform a wireless network diagnostic test	161
Reduce interference on a wireless network	161
Solve fax problems	161
Introduction	161
Fax troubleshooting checklist	161
Solve general fax problems	163
Service and support	165
HP limited warranty statement	165
UK, Ireland, and Malta	166
Austria, Belgium, Germany, and Luxemburg	166
Belgium, France, and Luxemburg	167
Italy	168
Spain	168
Denmark	169
Norway	169
Sweden	169
Portugal	170
Greece and Cyprus	170
Hungary	170
Czech Republic	171
Slovakia	171
Poland	171
Bulgaria	172
Romania	172
Belgium and the Netherlands	172
Finland	173
Slovenia	173
Croatia	173
Latvia	173
Lithuania	174
Estonia	174
Russia	174
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	174
Long life consumable and maintenance kit limited warranty statement	175
Dynamic Security Enabled Printers	175
HP policy on non-HP supplies	176
HP anticounterfeit Web site	176
Data stored on the toner cartridge	176
End User License Agreement	177
Customer self-repair warranty service	181
Customer support	181
Environmental product stewardship program	182
Protecting the environment	182
Ozone production	182
Power consumption	182
Toner consumption	182
Paper use	183
Plastics	183
HP LaserJet print supplies	183
Paper	183
Material restrictions	183
Battery information	183
Disposal of waste equipment by users (EU, UK, and India)	184
Electronic hardware recycling	184
Brazil hardware recycling information	184
WEEE (Turkey)	185
Chemical substances	185
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	185
SEPA Ecolabel User Information (China)	185
The regulation of the implementation on China energy label for printer, fax, and copier	185
Restriction on Hazardous Substances statement (India)	186
Substances Table (China)	186
Material Safety Data Sheet (MSDS)	187
EPEAT	187
Substances Table (Taiwan)	188
For more information	189
Regulatory information	190
Regulatory statements	190
Regulatory model identification numbers	190
European Union & United Kingdom Regulatory Notice	190
FCC regulations	191
Canada - Industry Canada ICES-003 Compliance Statement	191
VCCI statement (Japan)	191
Power cord instructions	191
Power cord statement (Japan)	191
Laser safety	192
Laser statement for Finland	192
Nordic Statements (Denmark, Finland, Norway, Sweden)	193
GS statement (Germany)	193
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	193
Taiwan BSMI USB Port (Walk-up) statement	194
Product stability	194
Telecom (fax) statements	194
Fax Cord Statement	194
Europe Statement for Telecom Operation	194
New Zealand Telecom Statements	195
Additional FCC statement for telecom products (US)	195
Telephone Consumer Protection Act (US)	196
Industry Canada CS-03 requirements	196
Japan Telecom Mark	197
Belarus	197
Wireless statements	197
European regulatory notice	197
FCC compliance statement—United States	198
Australia statement	198
Brazil: (Portuguese)	198
Canadian statements	198
Products with 5 GHz Operation Industry of Canada	198
Exposure to Radio Frequency Radiation (Canada)	199
European Regulatory Notice	199
China CMIIT Wireless Statement	199
Notice for use in Japan	199
Notice for use in Russia	199
Mexico statement	199
Taiwan statement	199
Taiwan NCC statement	200
Korean statement	200
Thailand Wireless Statement	200
RFID/NFC Statement	200
China Short Range Device Statement	200

Match case Limit results 1 per page

hardware recycling, Brazil

171, 173

Help button

locating

help, control panel

Home button

locating

HP Customer Care

87, 154, 170

HP Easy Scan Software (macOS)

HP Embedded Web Server (EWS)

features

HP ePrint

HP EWS, using

HP fraud Web site

154, 165

HP Printer Home Page, using

HP Scan software (Windows)

HP Web Jetadmin

HP Web Services

applications

enabling

image quality

check toner-cartridge

status

127, 129

image quality issues

examples and solutions

127

IP network settings

conﬁgure

jams

550-sheet tray

95, 111

document feeder

95, 96

duplexer

95, 124

fuser

locations

95, 96

output bin

95, 119

Toner cartridge

115

Tray 1

95, 100

Tray 2

95, 105

Tray 3

111

Japanese VCCI statement

179, 180

Jetadmin, HP Web

jobs, stored

creating (Windows)

deleting

43, 47

Mac settings

printing

Korean EMC statement

179

laser safety statements

179, 181

license, software

154, 166

paper in Tray 1

paper in Tray 2

paper in Tray 3

Mac driver settings

Job Storage

manual duplex

Mac

Windows

material restrictions

171, 172

Material Safety Data Sheet

(MSDS)

171, 176

memory

included

memory chip (toner)

locating

memory chip, toner cartridge

description

154, 165

mercury-free product

171, 172

Microsoft Word, faxing from

mobile printing

Android devices

47, 50

mobile printing, software

supported

multiple pages per sheet

printing (Mac)

printing (Windows)

network settings

networks

HP Web Jetadmin

supported

non-HP supplies

154, 165

number of copies, changing

on/oﬀ button

locating

online help, control panel

online support

87, 154, 170

Open source license

operating systems, supported

ordering

supplies and accessories

output bin

clear jams

95, 119

locating

pages per minute

pages per sheet

selecting (Mac)

selecting (Windows)

paper

jams

loading Tray 1

loading Tray 2

loading Tray 3

selecting

127, 130

Tray 1 orientation

15, 18

Tray 2 orientation

Tray 3 orientation

paper jams

550-sheet tray

95, 111

document feeder

95, 96

duplexer

95, 124

fuser

locations

95, 96

output bin

95, 119

toner cartridge

115

Tray 1

95, 100

Tray 2

95, 105

Tray 3

111

paper pickup problems

solving

90, 92

paper trays

overview

part numbers

paper type

selecting (Windows)

paper types

selecting (Mac)

paper, ordering

part numbers

accessories

replacement parts

supplies

toner cartridges

28, 33

phone book, fax

adding entries

71, 75

potential shock hazard

power

consumption

power connection

locating

power switch

locating

print drivers, supported

print media

loading in Tray 1

print on both sides

Mac

Index

191