HP M5035x HP LaserJet M5025/M5035 MFP - User Guide - Page 182
Problem solving
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Symptom Check Possible causes Possible solutions Copy problems Are copies blank? The originals might have been loaded 1. In the ADF, load original upside-down. documents face-up. 2. On the scanner glass, load original documents face-down. 3. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies of poor quality The copy settings need to be adjusted from the ADF and the for the original document. scanner glass? See Adjust the copy settings. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies of poor quality The ADF glass strip might be dirty. only from the ADF? Clean the glass strip that is to the left of the scanner glass. See Clean the device. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies of poor quality The scanner glass might be dirty only from the scanner glass? Clean the scanner glass. See Clean the device. If the problem persists, contact HP Customer Care. See HP Customer Care. Print-quality problems Is the overall print quality poor? Is the printing too light? Do lines, streaks, or dots appear on the pages? The media does not meet specifications. 1. The print cartridge might be empty or damaged. 2. The maintenance kit items might be ready for replacement. 3. Make sure the media meets specifications for the device. See Select print media. Replace the print cartridge. See Change the print cartridge Install the device maintenance kit. See Perform preventive maintenance. 4. If the problem persists, contact HP Customer Care. See HP Customer Care. General printing problems Can you print documents from a computer? The computer cable might be defective. 1. The printer driver might need to be reinstalled. Try printing a configuration page at the control panel. Touch Network Address and then touch Print. If the page prints, the problem is with the cable or the driver. 2. Reconnect the cables. 3. Reinstall the printer driver. The printer driver is on the CD that came with the device. 4. If the problem persists, contact HP Customer Care. See HP Customer Care. 170 Chapter 11 Problem solving ENWW