HP M5035x HP LaserJet M5025/M5035 MFP - User Guide - Page 236
Media-handling problems, Problem, Cause, Solution
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Problem Unwanted lines appear on the copy. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Cause Solution Tray 1 or tray 2 might not be installed correctly. Verify that the tray is in place. The flatbed scanner or the ADF glass might be dirty. Clean the flatbed scanner or the ADF glass. See Clean the device. The photosensitive drum inside the print Install a new HP print cartridge. See cartridge might have been scratched. Change the print cartridge. Black dots or streaks appear on the copy. Copies are too light or dark. Text is unclear. Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner. Clean the device. See Clean the device. The darkness setting needs to be adjusted. Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image. The sharpness setting needs to be adjusted. The image should be optimized for text. To adjust the sharpness, touch Copy, and then touch Image Adjustment. Adjust the Sharpness slider to the right to increase the sharpness. To optimize the image for text, touch Copy and then touch Optimize Text/ Picture. Select Text. Media-handling problems Problem Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl Jamming, damage to device Cause Solution The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side Turn the paper over. to the other. The paper is too moist, has the wrong grain direction, or is of short-grain construction Try changing the fuser mode (see Select the correct fuser mode or use long-grain paper. The paper varies from side-to-side. Turn the paper over. The paper has cutouts or perforations. Use paper that is free of cutouts or perforations. 224 Chapter 11 Problem solving ENWW