HP M5035x HP LaserJet M5025/M5035 MFP - User Guide - Page 190
Control-panel messages, XX.YY - Jam in Tray X
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Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK. 10.XX.YY Supply memory error The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge. Reinstall the print cartridge, or install a new HP print cartridge. 11.XX - Internal clock error To continue touch OK The device real time clock has experienced an error. Whenever the device is turned off and then turned on again, set the time and date at the control panel. See Time/Scheduling menu. If the error persists, you might need to replace the formatter. 13.XX.YY - Jam in Tray 1 Media is jammed in tray 1. Remove the jammed media from tray 1. Follow the instructions in the onscreen dialog box, or see Clear jams from the tray 1 input area. 13.XX.YY - Jam in Tray X Media is jammed in the specified tray. Follow the instructions in the onscreen dialog box, or see Clear jams from the input areas of trays 2 and 3 or Clear jams from the input areas of optional trays. 13.XX.YY - Jam inside duplexer Media is jammed in the duplexer. Follow the instructions in the onscreen dialog box, or see Clear jams from the optional duplexer. 13.XX.YY - Jam inside left door Media is jammed inside the left door. Follow the instructions in the onscreen dialog box, or see Clear jams from the stapler/ stacker. 13.XX.YY - Jam inside lower-left door Media is jammed inside the lower-left door. Follow the instructions in the onscreen dialog box, or see Clear jams from the output path. 13.XX.YY - Jam inside lower-right door Media is jammed inside the lower-right door. Follow the instructions in the onscreen dialog box, or see Clear jams from the input areas of optional trays. 13.XX.YY - Jam inside middle-right door Media is jammed inside the middle-right door. Follow the instructions in the onscreen dialog box, or see Clear jams from the input areas of trays 2 and 3. 13.XX.YY - Jam inside upper-right door Media is jammed inside the upper-right door. Follow the instructions in the onscreen dialog box, or see Clear jams from the printcartridge area. 13.XX.YY - Paper wrapped around fuser A jam has occurred because paper has wrapped around the fuser. Follow the instructions in the onscreen dialog box. 13.XX.YY - Stapler jam inside stapler door A jam has occurred inside the stapler door. Follow the instructions in the onscreen dialog box, or see Clear staple jams. 178 Chapter 11 Problem solving ENWW