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HP N6350 HP Scanjet N6350 User Guide - Page 44

Scanner has stopped working properly, Additional troubleshooting information - scanjet problems

UPC - 884420551898

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Chapter 5 Scanner has stopped working properly If the scanner stops scanning, complete the following steps, in order. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step. 1. A cable might be loose. Ensure that the USB or Ethernet, power, and TMA/ADF cables are securely connected. 2. Turn off the scanner, wait 60 seconds, and then turn on the scanner. 3. Restart your computer. 4. A software conflict might exist on your computer. You might need to uninstall and then reinstall the HP scanning software. a. Click Start, click Settings, and then click Control Panel (in Windows XP and Vista, click Start, and then click Control Panel). b. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select HP Scanjet N6350. c. Click Remove. d. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software. e. Click Remove. 5. Reinstall using the HP Scanning Software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the software to install. If the scanner still does not work, see www.hp.com/support or contact HP Customer Support. Additional troubleshooting information If you have the HP scanning software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, start the HP scanning software, and then click Help in the HP Scanning shortcuts dialog box menu. The Help system provides information about the scanner hardware as well as information about the and HP scanning software. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help. Scanner operation problems • Scanner will not turn on • Scanner lamp stays on • Scanner does not start scan right away • Scanner is scanning items very slowly • Custom scan shortcut names do not display correctly on the LCD • Vertical white stripes appear on the printed page • Scan files are too large • The bottom of the image is cut off when scanning from the scanner glass • Issues with scanning documents or text (OCR) 42 Troubleshooting

Section	Page
Contents	3
Use the scanner	6
HP scanning software overview	6
Scanner overview	7
Scanner control panel	8
Automatic document feeder (ADF)	9
Transparent materials adapter (TMA)	9
Scanner settings	9
Language	10
Power Mode	10
Tools	10
Network	10
Restore Defaults	10
Load originals	11
Use the automatic document feeder (ADF)	11
Document loading tips	11
How to load documents	12
Use the scanner glass	14
Use the transparent materials adapter (TMA)	16
Load slides or negatives	16
Tips for scanning transparent items	17
Start a scan	17
Use the Scan button	17
Tips on using the Scan button	18
Use the HP scanning software	18
Use other software programs	19
Make copies	20
Configure and manage the scanner on a network	21
Connect the scanner to a network	21
Change the scanner name	22
Connect to additional network scanners	23
Install the scanner software on additional computers	23
Manage the network scanner	24
Management and administration tools	24
HP Scanner Tools Utility	24
Network settings	25
View network settings	25
Change network setup type	26
Set the link speed	26
Change the IP address	26
Restore the network defaults	27
Embedded Web Server	27
Embedded Web Server requirements	28
Start the Embedded Web Server	28
Embedded Web Server options	28
Useful scanning features	30
Work with scan shortcuts	30
Automatically rotate landscape pages	30
Automatically remove blank pages	31
Automatically straighten scanned images	31
Filter out color from a document (color channel dropout)	31
Scan without reviewing	31
Care and maintenance	33
Clean the scanner glass	33
Clean the transparent materials adapter (TMA)	34
Clean the automatic document feeder (ADF)	34
HP Scanner Tools Utility scanner maintenance information	36
Replace the feed roller and separation pad	37
Order maintenance and scanner supplies	37
Troubleshooting	38
Basic troubleshooting tips	38
Scanner LEDs	39
Scanner installation troubleshooting	39
Check the cables	40
Uninstall and reinstall the software	40
Problems installing third-party applications that shipped with the scanner	41
Scanner initialization or hardware problems	41
Check the USB or Ethernet connection	41
Check that the scanner has power	42
Reset the scanner	43
Test the scanner hardware	43
Scanner has stopped working properly	44
Additional troubleshooting information	44
Scanner operation problems	44
Scanner will not turn on	45
Scanner lamp stays on	45
Scanner does not start scan right away	45
Scanner is scanning items very slowly	45
Custom scan shortcut names do not display correctly on the LCD	45
Vertical white stripes appear on the printed page	46
Scan files are too large	46
The bottom of the image is cut off when scanning from the scanner glass	46
Issues with scanning documents or text (OCR)	46
Scanner button issues	47
Buttons do not work	47
An unexpected program opens when a button is pressed	47
Wrong shortcut is used when the Scan button is pressed	48
Automatic document feeder (ADF) problems	48
Scanned image is fuzzy	49
Scanned images contain streaks or scratches	49
Scanner scans only one side of a double-sided page	49
Scanned pages are out of order at the scan destination	50
Scanned pages are missing at the scan destination	50
The image is completely black or completely white	50
Scanned images are not straight	50
Clear a jam from the automatic document feeder (ADF)	51
Automatic document feeder (ADF) does not feed paper	52
The bottom of the scanned image is cut off	52
Slides, negatives, and TMA issues	53
The image cannot be enlarged	53
Incorrect colors print, or the image is too light or dark	53
The scanned images are dark	53
The transparent materials adapter (TMA) does not work at all	53
No light or only dim light is visible in the transparent materials adapter (TMA) after selecting a s ...	54
Networking problems	54
General network troubleshooting	54
Check network status	54
Problems connecting to a wired network	55
Additional troubleshooting information	55
Product support	56

Match case Limit results 1 per page

Scanner has stopped working properly

If the scanner stops scanning, complete the following steps, in order. After each step,

start a scan to see if the scanner is working. If the problem continues, proceed with the

next step.

A cable might be loose. Ensure that the USB or Ethernet, power, and TMA/ADF

cables are securely connected.

Turn off the scanner, wait 60 seconds, and then turn on the scanner.

Restart your computer.

A software conflict might exist on your computer. You might need to uninstall and then

reinstall the HP scanning software.

Click

Start

, click

Settings

, and then click

Control Panel

(in Windows XP and

Vista, click

Start

, and then click

Control Panel

Click

Add or Remove Programs

(in Windows Vista, the

Programs and

Features

tool) and then select

HP Scanjet N6350

Click

Remove

Click

Add or Remove Programs

(in Windows Vista, the

Programs and

Features

tool) and then select the

HP Photosmart

software.

Click

Remove

Reinstall using the HP Scanning Software CD that came with your scanner. When

you insert the CD, an installation interface launches automatically. Choose the

software to install.

If the scanner still does not work, see

www.hp.com/support

or contact HP Customer

Support.

Additional troubleshooting information

If you have the HP scanning software installed, you can use the onscreen Help to solve

other problems with the scanner. To gain access to the Help, start the HP scanning

software, and then click

Help

in the

HP Scanning

shortcuts dialog box menu. The Help

system provides information about the scanner hardware as well as information about

the and HP scanning software. Also, see

Scan troubleshooting

in the general

Troubleshooting and support

section of the Help.

Scanner operation problems

•

Scanner will not turn on

•

Scanner lamp stays on

•

Scanner does not start scan right away

•

Scanner is scanning items very slowly

•

Custom scan shortcut names do not display correctly on the LCD

•

Vertical white stripes appear on the printed page

•

Scan files are too large

•

The bottom of the image is cut off when scanning from the scanner glass

•

Issues with scanning documents or text (OCR)

Chapter 5

Troubleshooting