HP Nc4010 Getting Started - Page 27

Additional Information, Help and Updates ■ Download the latest drivers, utilities, software updates, and product documentation for your notebook. ■ View notebook information and diagnose problems. ■ Keep your notebook up to date using Windows Update. ■ Find compatible hardware and software. To access the online Help and Support Center: 1. Select Start > Help and Support. 2. Follow the on-screen directions to select the online Help and Support Center feature that you need. Contacting Technical Support If you cannot solve a problem using the online Help or the documentation provided with your notebook, you can call technical support. To obtain a list of worldwide customer support telephone numbers, use any of the following methods: ■ In Windows 2000, select Start > Settings > Control Panel > System > Support Information. ■ In Windows XP, select Start > Control Panel > Performance and Maintenance > System. ■ Refer to the Worldwide Telephone Numbers booklet included with the notebook to contact an HP Customer Care Center, or visit the HP Web site at http://www.hp.com/support. To provide the fastest possible resolution of your problem, have the notebook and the following information available when you call: ■ Notebook serial number and model description, which are provided on labels affixed to the bottom of the notebook. ■ Purchase date on your invoice. ■ Conditions under which the problem occurred. ■ Error messages that have displayed. 2-4 Getting Started