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HP Photosmart 2600 Users Guide - Page 176

Operational troubleshooting, Paper troubleshooting

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unique name he assigned to his network-connected device. The device name is created by a person when he signs up with HP Instant Share and registers his device. For more information, see Get started. Operational troubleshooting The HP Photosmart 2600/2700 series all-in-one troubleshooting section in the HP Image Zone contains troubleshooting tips for some of the most common issues associated with your HP all-in-one. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose HP Photosmart 2600/2700 series all-in-one Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP allin-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams. If paper does become jammed in your device, follow these instructions to clear the paper jam. Paper has jammed the HP all-in-one Solution 1 Press in the tabs on the rear clean-out door to remove the door as shown below. Troubleshooting information Caution Trying to clear a paper jam from the front of the HP all-in-one can damage the print mechanism. Always access and clear paper jams through the rear clean-out door. 2 Gently pull the paper out of the rollers. User Guide 173

Section	Page
Contents	4
HP all-in-one overview	8
The HP all-in-one at a glance	8
Control panel overview	9
Control panel features	10
Color graphics display icons	11
Color graphics display screen saver	12
Menu Overview	13
Copy Menu	13
Scan To menu	13
Scan Menu	13
Photo Menu	14
Fax Menu	14
Proof Sheet Menu	14
HP Instant Share menu	14
Setup Menu	14
Use the HP Image Zone to do more with your HP all-in-one	15
Access the HP Image Zone software (Windows)	15
Open the HP Image Zone software (Macintosh OS X v10.1.5 or later)	17
Open the HP Image Zone window	17
Display the HP Image Zone Dock menu	19
Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)	19
Find more information	22
Connection information	24
Supported connection types	24
Connect using a USB cable	24
Connect using Ethernet	24
Connect using wireless	25
Connect using the HP bt300 Bluetooth Wireless Printer Adapter	25
Set Bluetooth security for your HP all-in-one	26
Use a passkey to authenticate Bluetooth devices	26
Set your HP all-in-one to be invisible to Bluetooth devices	27
Reset Bluetooth settings on your HP all-in-one	27
Use Webscan	27
Work with photos	30
Transfer photos	30
Transfer photos using a Windows PC	30
Transfer photos using a Macintosh	31
Edit photos	31
Edit photos using a Windows PC	31
Edit photos using a Macintosh	32
Share photos	33
Share photos using a Windows PC	33
Share photos using a Macintosh	33
Print photos	34
Print photos using a Windows PC	34
Print photos using a Macintosh	35
Load originals and load paper	38
Load an original	38
Choose papers for printing and copying	39
Recommended papers	39
Papers to avoid	39
Load paper	40
Load full-size paper	40
Load 10 by 15 cm (4 by 6 inch) photo paper	42
Load postcards or Hagaki cards	43
Load envelopes	44
Load other types of paper	45
Avoid paper jams	46
Use a memory card or PictBridge camera	48
The memory card slots and camera port	48
Control memory card security on a network	49
Transfer photos to your computer	49
Print photos from a proof sheet	51
Print a proof sheet	51
Complete the proof sheet	52
Scan a proof sheet	52
Set photo print options	53
Use the print options menu to set photo print options	53
Change print options	55
Set new photo print options defaults	55
Use the edit features	55
Edit images on the HP all-in-one	55
Use the Zoom or Rotate functions	56
Print photos directly from a memory card	56
Print individual photos	57
Create borderless prints	57
Deselect photos	58
Print photos from a PictBridge-compatible digital camera	58
Use quick print to print the current photo	58
Print a DPOF file	58
Use the slide show feature	59
View or print photos in a slide show	59
Share photos through HP Instant Share	60
Share photos from a memory card with friends and relatives (USB-connected)	60
Share photos from a memory card with friends and relatives (network-connected)	61
Use the HP Image Zone	61
Use the copy features	62
Set the copy paper size	62
Set the copy paper type	63
Increase copy speed or quality	64
Select an input tray	64
Change default copy settings	65
Make multiple copies of the same original	65
Copy a two-page black-and-white document	65
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo	66
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page	66
Copy a photo several times on one page	67
Resize an original to fit onto letter or A4 paper	68
Copy a faded original	68
Copy a document that has been faxed several times	69
Enhance light areas of your copy	69
Make a poster	70
Prepare a color iron-on transfer	71
Stop copying	71
Use the scan features	72
Scan to an application	72
Scan an original (USB-connected)	73
Scan an original (network-connected)	73
Send a scan to an HP Instant Share destination	74
Share a scanned image with friends and relatives (USB-connected device)	74
Share a scanned image with friends and relatives (network-connected)	75
Send a scan to a memory card	75
Send a scan to a memory card loaded in your HP all-in-one (USB-connected)	75
Send a scan to a memory card loaded in your HP all-in-one (network-connected)	75
Stop scanning	76
Print from your computer	78
Print from a software application	78
Change the print settings	79
Windows users	79
Macintosh users	80
Stop a print job	80
To stop a print job from the HP all-in-one	80
Fax setup	82
Case A: Separate fax line (no voice calls received)	82
Case B: Set up your HP all-in-one with DSL	83
Case C: Set up your HP all-in-one with a PBX phone system or an ISDN line	84
Case D: Fax with a distinctive ring service on the same line	85
Case E: Shared voice/fax line	86
Case F: Shared voice/fax line with voice mail	87
Test your fax setup	88
Use the fax features	90
Set up the HP all-in-one to receive faxes	90
Choose the recommended answer mode for your setup	90
Set the answer mode	91
Send a fax	92
Send a basic fax	92
Enable fax confirmation	93
Send a fax manually from a phone	93
Resend a fax to multiple recipients	94
Send a fax using redial	94
Send a fax using speed dials	95
Send a fax using monitor dialing	95
Receive a fax	96
Set the number of rings before answering	96
Receive a fax manually	96
Set the date and time	97
Set the fax header	98
Enter text and symbols	98
Enter text using the visual keyboard	98
Enter text using the keypad on the control panel	99
Print reports	99
Generate reports automatically	100
Generate reports manually	100
Set up speed dialing	100
Create speed-dial entries	101
Update speed-dial entries	101
Delete speed-dial entries	101
Change the fax resolution and lighter/darker settings	102
Change the fax resolution	102
Change the lighter/darker setting	102
Set new default settings	103
Set fax options	103
Set the paper size for received faxes	103
Set tone or pulse dialing	104
Adjust the volume	104
Change the answer ring pattern (distinctive ringing)	104
Redial a busy or unanswered number automatically	105
Set automatic reduction for incoming faxes	105
Set backup fax reception	105
Use error correction mode	106
Set the fax speed	107
Reprint or delete the faxes in memory	107
Fax over the Internet	108
Stop faxing	108
Use HP Instant Share (USB)	110
Overview	110
Get started	111
Send images using your HP all-in-one	111
Send photos from a memory card	111
Send a scanned image	113
Send images using your computer	114
Send images using the HP Image Zone software (Windows)	114
Send images using the HP Instant Share client application software (Macintosh OS X v10.1.5 and later)	115
Share images using the HP Director (Macintosh OS earlier than X v10.1.5)	116
Use HP Instant Share (networked)	118
Overview	118
HP Instant Share Send	118
HP Instant Share Receive	119
Receive images from any sender or a specified group of senders	119
Preview or automatically print received images	119
HP remote printing	120
Get started	120
Create destinations	120
Use the HP Instant Share access list	121
Send images directly from your HP all-in-one	122
Send photos from a memory card	123
Send photos from a destination file	124
Send a scanned image	124
Cancel sending images	125
Send images using your computer	125
Receive images	127
Receive from any sender (Open mode)	127
Receive from a specified group of senders (Private mode)	128
Print received images	128
Automatically print received images	129
Manually print received images	129
Set print options	130
Cancel print jobs	132
Remove received images	132
Remote print documents	132
Set HP Instant Share options	133
Order supplies	136
Order paper, transparency film, or other media	136
Order print cartridges	136
Order accessories	136
Order other supplies	137
Maintain your HP all-in-one	140
Clean the HP all-in-one	140
Clean the glass	140
Clean the lid backing	140
Clean the exterior	141
Check the estimated ink levels	141
Print a self-test report	142
Work with print cartridges	143
Handle the print cartridges	143
Replace the print cartridges	143
Use a photo print cartridge	147
Use a gray photo print cartridge	147
Use the print cartridge protector	148
Align the print cartridges	149
Clean the print cartridges	150
Clean the print cartridge contacts	150
Clean the area around the ink nozzles	151
Change the device settings	152
Set the power save time	152
Set the prompt delay time	153
Restore the factory defaults	153
Self-maintenance sounds	153
Troubleshooting information	154
Before you call HP Support	154
View the Readme file	155
Setup troubleshooting	155
Hardware setup troubleshooting	155
Software installation troubleshooting	160
Uninstall and reinstall the software	163
Fax setup troubleshooting	165
The fax test failed	166
HP Instant Share setup issues	173
Operational troubleshooting	176
Paper troubleshooting	176
Print cartridge troubleshooting	177
HP Instant Share troubleshooting	177
General errors	177
Connection errors	178
Send image collections errors	181
Send and Receive image collections errors	182
HP Instant Share Error Report messages	182
Photo memory card troubleshooting	183
Fax troubleshooting	184
Device update	184
Device update (Windows)	184
Device update (Macintosh)	185
Get HP support	186
Get support and other information from the Internet	186
HP customer support	186
Access your serial number and service ID	186
Call in North America during warranty	187
Call elsewhere in the world	187
Call in Australia post-warranty	189
Call HP Korea customer support	190
Call HP Japan customer support	190
HP Quick Exchange Service (Japan)	191
Prepare your HP all-in-one for shipment	191
Remove print cartridges from a functional HP all-in-one	191
Remove print cartridges from a nonfunctional HP all-in-one	192
Remove the control panel overlay and pack your HP all-in-one	193
Warranty information	196
Duration of limited warranty	196
Warranty service	196
Warranty upgrades	196
Returning your HP all-in-one for service	196
Hewlett-Packard limited global warranty statement	197
Extent of limited warranty	197
Limitations of warranty	197
Limitations of liability	197
Local law	198
Limited warranty information for EU countries/regions	198
Technical information	200
System requirements	200
Paper specifications	200
Paper-tray capacities	200
Paper sizes	201
Print margin specifications	201
Print specifications	202
Copy specifications	203
Fax specifications	203
Memory card specifications	204
Scan specifications	204
Physical specifications	204
Power specifications	204
Environmental specifications	204
Additional specifications	205
Environmental product stewardship program	205
Protecting the environment	205
Ozone production	205
Energy consumption	205
Paper use	205
Plastics	205
Material safety data sheets	205
Recycling program	206
HP inkjet supplies recycling program	206
Regulatory notices	206
Regulatory model identification number	206
Notice to users of the U.S. telephone network: FCC requirements	206
FCC statement	207
Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian ...	208
Notice to users in the European Economic Area	208
Notice to users of the German telephone network	209
Geräuschemission	209
Notice to users in Japan (VCCI-2)	209
Notice to users in Korea	209
Regulatory notices for wireless products	209
Note à l’attention des utilisateurs Canadien/notice to users in Canada	209
ARIB STD-T66 (Japan)	210
Notice to users in Italy	210
Notice to users in France	210
Notice to users in the European Economic Area (wireless products)	210
Declaration of conformity (European Economic Area)	211
HP Photosmart 2600 series declaration of conformity	211
HP Photosmart 2700 series declaration of conformity	212