HP Photosmart C5100 Basics Guide - Page 36

Support process, HP support by phone, Phone support period, Placing a call - all in one driver

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Troubleshooting and support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Replace the ink cartridges Cause The wrong ink cartridge(s) are installed. Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly. To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP All-in-One. For more information, see: Replace the ink cartridges Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP All-in-One. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: - Fast access to qualified online support specialists - Software and driver updates for the HP All-in-One - Valuable HP All-in-One and troubleshooting information for common problems - Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone For a list of support phone numbers, see the inside back cover of this guide. ● Phone support period ● Placing a call ● After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: ● Model number (located on the label on the front of the HP All-in-One) ● Serial number (located on the back or bottom of the HP All-in-One) ● Messages that appear when the situation occurs ● Answers to these questions: - Has this situation happened before? - Can you re-create it? Basics Guide 33

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If prompted, choose your country/region, and then click
Contact HP
for information on calling
for technical support.
For more information, see:
Replace the ink cartridges
Cause
The wrong ink cartridge(s) are installed.
Solution
The first time you set up and use the HP All-in-One, make sure to install the ink
cartridges that were shipped with your device. The ink in these ink cartridges is specially
formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were
shipped with the HP All-in-One.
For more information, see:
Replace the ink cartridges
Support process
If you have a problem, follow these steps:
1.
Check the documentation that came with the HP All-in-One.
2.
Visit the HP online support Web site at
www.hp.com/support
. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
–
Fast access to qualified online support specialists
–
Software and driver updates for the HP All-in-One
–
Valuable HP All-in-One and troubleshooting information for common problems
–
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3.
Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
For a list of support phone numbers, see the inside back cover of this guide.
●
Phone support period
●
Placing a call
●
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go
to
www.hp.com/support
. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
●
Model number (located on the label on the front of the HP All-in-One)
●
Serial number (located on the back or bottom of the HP All-in-One)
●
Messages that appear when the situation occurs
●
Answers to these questions:
–
Has this situation happened before?
–
Can you re-create it?
Basics Guide
33
Troubleshooting and support