HP Photosmart R927 User Guide - Page 43

Troubleshooting, Resetting the camera, Problems and solutions - digital camera series

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8 Troubleshooting Use this section to find information on: ● Resetting the camera (see Resetting the camera on page 43) ● Possible problems and solutions (see Problems and solutions on page 43) Resetting the camera If your camera does not respond when you press buttons, reset the camera. 1. Turn off the camera. 2. Remove the memory card and battery. 3. Press the straightened end of a paper clip into the Reset switch (the small hole located by the battery slot, as shown), hold the switch down for 3-6 seconds, then release. 4. Reinstall the battery and close the Battery/Memory card door. 5. Verify that the camera works without an optional memory card, then reinstall the card. Resetting the camera returns all settings to their factory defaults. Any images or video clips stored in memory are retained. Problems and solutions Use this information to find solutions to common issues you may have using your camera. The camera does not turn on. ● Install a new or recharged battery, ensuring that the battery is inserted correctly (see Install the battery on page 7) and that you are using a rechargeable HP Photosmart R07 Lithium Ion battery for HP Photosmart R-series cameras (L1812A/L1812B). ● Ensure that the HP AC power adapter is connected to the camera through the dock and is plugged into a working electrical outlet. Ensure that the HP AC power adapter is not damaged or defective. ● Reset the camera (see Resetting the camera on page 43). ● Ensure that the memory card is the proper type (see Storage on page 55). If so, remove the memory card and turn on the camera; if the camera turns on, format the memory card (see Install and format an optional memory card on page 8). If the camera still does not turn on, format the memory card using a memory card reader, or replace the memory card. The battery gauge goes up and down frequently. See Power indicators on page 51. HP Photosmart R927 Digital Camera 43

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8
Troubleshooting
Use this section to find information on:
●
Resetting the camera (see
Resetting the camera
on page 43
)
●
Possible problems and solutions (see
Problems and solutions
on page 43
)
Resetting the camera
If your camera does not respond when you press buttons, reset the camera.
1.
Turn off the camera.
2.
Remove the memory card and battery.
3.
Press the straightened end of a paper clip into
the
Reset
switch (the small hole located by the
battery slot, as shown), hold the switch down for 3-6
seconds, then release.
4.
Reinstall the battery and close the Battery/Memory
card door.
5.
Verify that the camera works without an optional
memory card, then reinstall the card.
Resetting the camera returns all settings to their factory defaults. Any images or video
clips stored in memory are retained.
Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
The camera does not turn on.
●
Install a new or recharged battery, ensuring that the battery is inserted correctly (see
Install the battery
on page 7
) and that you are using a rechargeable HP Photosmart
R07 Lithium Ion battery for HP Photosmart R-series cameras (L1812A/L1812B).
●
Ensure that the HP AC power adapter is connected to the camera through the dock
and is plugged into a working electrical outlet. Ensure that the HP AC power adapter
is not damaged or defective.
●
Reset the camera (see
Resetting the camera
on page 43
).
●
Ensure that the memory card is the proper type (see
Storage
on page 55
). If so,
remove the memory card and turn on the camera; if the camera turns on, format the
memory card (see
Install and format an optional memory card
on page 8
). If the
camera still does not turn on, format the memory card using a memory card reader,
or replace the memory card.
The battery gauge goes up and down frequently.
See
Power indicators
on page 51
.
HP Photosmart R927 Digital Camera
43