HP Photosmart R927 User Guide - Page 46

Disk Drive, I get an error message when transferring images to my computer.

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Chapter 8 The camera responds sluggishly when trying to review images. See Storage on page 55 and Memory capacity on page 56 for tips about memory cards. Video recording terminates abruptly. The video is saved successfully, but it is shorter than expected. ● Choose a lower resolution/compression combination for the video (see Video Quality under Using the Capture Menu on page 20). ● Replace your memory card with a faster card. Look for cards marked High Performance, Pro, Ultra, or High Speed. Video recording terminates abruptly and the video will not play back. Reformat the card (see Install and format an optional memory card on page 8). The camera gets warm (or even hot) to the touch. This is normal. However, if anything seems out of the ordinary, turn off the camera, remove it from the dock, and allow the camera to cool. Then examine the camera and the battery for signs of possible damage. For best image quality, turn off the camera when not using. Always store the camera in a cool place. My camera stalls when establishing a connection to the computer. ● Ensure that the USB cable is properly connected to the camera dock and computer. ● Try connecting the USB cable to another USB port on the computer. ● Turn the camera off, then on again. If that does not fix the problem, reset the camera (see Resetting the camera on page 43). ● If the problem persists, contact HP Support (see Product support on page 48). I cannot transfer images from the camera to my computer. ● Either install the HP Photosmart Software (see Install the software on page 9), or see Transferring images without HP Photosmart Software on page 35. ● Set your camera to act as a Disk Drive (see Connecting to the computer on page 36). I get an error message when transferring images to my computer. A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Transfer Software, remove the camera from the dock, and reset the camera (see Resetting the camera on page 43). Then restart the image transfer process (see Transferring images with HP Photosmart Software on page 35). My camera shuts down unexpectedly, or displays a "Bad Data Access Error" message on the Image Display. ● A power surge or electrostatic discharge may have affected the camera. Remove the battery and reset the camera (see Resetting the camera on page 43). Then reinstall the battery and turn on the camera. ● If that does not work, try replacing the battery. 46

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The camera responds sluggishly when trying to review images.
See
Storage
on page 55
and
Memory capacity
on page 56
for tips about memory
cards.
Video recording terminates abruptly. The video is saved successfully, but it is
shorter than expected.
●
Choose a lower resolution/compression combination for the video (see
Video
Quality
under
Using the Capture Menu
on page 20
).
●
Replace your memory card with a faster card. Look for cards marked High
Performance, Pro, Ultra, or High Speed.
Video recording terminates abruptly and the video will not play back.
Reformat the card (see
Install and format an optional memory card
on page 8
).
The camera gets warm (or even hot) to the touch.
This is normal. However, if anything seems out of the ordinary, turn off the camera,
remove it from the dock, and allow the camera to cool. Then examine the camera and
the battery for signs of possible damage.
For best image quality, turn off the camera when not using. Always store the camera in
a cool place.
My camera stalls when establishing a connection to the computer.
●
Ensure that the USB cable is properly connected to the camera dock and computer.
●
Try connecting the USB cable to another USB port on the computer.
●
Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see
Resetting the camera
on page 43
).
●
If the problem persists, contact HP Support (see
Product support
on page 48
).
I cannot transfer images from the camera to my computer.
●
Either install the HP Photosmart Software (see
Install the software
on page 9
), or
see
Transferring images without HP Photosmart Software
on page 35
.
●
Set your camera to act as a
Disk Drive
(see
Connecting to the computer
on page 36
).
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Transfer Software, remove the camera from the dock, and reset the
camera (see
Resetting the camera
on page 43
). Then restart the image transfer process
(see
Transferring images with HP Photosmart Software
on page 35
).
My camera shuts down unexpectedly, or displays a “Bad Data Access Error”
message on the Image Display.
●
A power surge or electrostatic discharge may have affected the camera. Remove
the battery and reset the camera (see
Resetting the camera
on page 43
). Then
reinstall the battery and turn on the camera.
●
If that does not work, try replacing the battery.
Chapter 8
46