HP ProBook 635 User Guide

HP ProBook 635 Manual

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  • HP ProBook 635 | User Guide - Page 1
    User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
  • HP ProBook 635 | User Guide - Page 2
    over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP ProBook 635 | User Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    iv Safety warning notice
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    Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your
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    vi Processor configuration setting (select products only)
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    to a wireless network ...17 Using the wireless controls ...17 Wireless button ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 18 Using eSIM (select products only) ...19 Using GPS (select products only) ...19 Using Bluetooth wireless
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    20 Connecting to a wired network ...20 Connecting to a local area network (LAN) (select products only 20 Using HP LAN-Wireless Protection (select products only 21 Using HP MAC Address Pass Through (select products only 22 4 Navigating the screen ...23 Using touchpad and touch screen gestures
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    on battery power ...35 Using HP Fast Charge (select products only 35 Displaying battery charge ...35 Finding battery information in HP Support Assistant (select products only 35 Entering an Automatic DriveLock password 44 Selecting manual DriveLock 44 Setting a DriveLock master password 45 ix
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    only) ...47 Using antivirus software ...47 Using firewall software ...48 Installing software updates ...48 Using HP Client Security (select products only 48 Using HP Device as a Service (select products only 48 Using an optional security cable (select products only 49 Using a fingerprint reader
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    62 Accessing HP PC Hardware Diagnostics Windows 62 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 62 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 63 Downloading HP PC Hardware Diagnostics Windows 63 Downloading the latest HP PC Hardware Diagnostics
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    Finding the best assistive technology 71 Assessing your needs ...71 Accessibility for HP products 71 Standards and legislation ...72 Standards ...72 Mandate 376 - EN ...73 Educational institutions ...73 Other disability resources ...74 HP links ...74 Contacting support ...74 Index ...75 xii
  • HP ProBook 635 | User Guide - Page 13
    features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support, and ● Support telephone numbers follow the instructions to find your product. ● Replacement parts videos (select products only) ‒ or - ● Maintenance and service guides Type support in
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    Select the question mark icon in the taskbar search box. Then select Support. Safety & Comfort Guide To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. ‒ or - Contents ● Proper workstation setup ● Guidelines for posture and work habits
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    they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ▲ Type descriptions Component Description (1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. (2) USB Type
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    security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. (2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off. 4 Chapter
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    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device
  • HP ProBook 635 | User Guide - Page 18
    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described
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    Turning on the touchpad Follow these steps to turn on the touchpad. 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
  • HP ProBook 635 | User Guide - Page 20
    Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Privacy key light (select products only) (3) Mute light (4) Microphone mute light (5) Power light (6) Fn lock light Description On: Caps lock is on, which switches the key input to all capital letters. On:
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    IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button, speakers,
  • HP ProBook 635 | User Guide - Page 22
    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options. (3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲
  • HP ProBook 635 | User Guide - Page 23
    Table 2-7 Special keys and their descriptions (continued) Component (5) Power button Description See Action keys on page 11. ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is
  • HP ProBook 635 | User Guide - Page 24
    Table 2-8 Action keys and their descriptions (continued) Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Mutes or restores speaker sound. Decreases speaker volume
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    NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination
  • HP ProBook 635 | User Guide - Page 26
    you might need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component (1) HP
  • HP ProBook 635 | User Guide - Page 27
    Serial number (5) Warranty period Table 2-13 Service label components Component (1) HP product name (2) Product ID (3) Serial number a SIM card, follow these instructions to determine the correct SIM card size for your computer. 1. Go to http://www.hp.com/support, and then search for your
  • HP ProBook 635 | User Guide - Page 28
    2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated. NOTE: Your SIM card or the SIM card slot in your computer might look different from the illustration in this section. NOTE: Your SIM card slot may have an icon to show which way the card
  • HP ProBook 635 | User Guide - Page 29
    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN or network, connect to a network, and diagnose and repair network problems. To use operating system controls: Type control panel in the taskbar
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    allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
  • HP ProBook 635 | User Guide - Page 31
    HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP eSIM chip can be embedded (eUICC). The notebook then operates as a dual SIM, one as to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in on-screen instructions for using
  • HP ProBook 635 | User Guide - Page 32
    device to another. With NFC and supported apps, you can share websites, transfer , see your device instructions. 3. Follow any on-screen instructions to continue. Connecting to to a LAN. For more information about HP LANWireless Protection, see Using HP LAN-Wireless Protection (select products only)
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    computer is connected directly to a LAN. To turn on and customize HP LAN-Wireless Protection: 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards:
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    customize MAC Address Pass Through: 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the
  • HP ProBook 635 | User Guide - Page 35
    4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen
  • HP ProBook 635 | User Guide - Page 36
    Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image. Two-finger tap (touchpad and precision touchpad) Tap two fingers on the touchpad zone to open the
  • HP ProBook 635 | User Guide - Page 37
    Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select
  • HP ProBook 635 | User Guide - Page 38
    The keyboard also allows you to use action keys and hot keys to perform specific functions. Using an on-screen keyboard (select products only) These instructions help you learn to use the on-screen keyboard. 1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the
  • HP ProBook 635 | User Guide - Page 39
    . For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. To connect wireless headphones to your computer, follow the device manufacturer's instructions. 27
  • HP ProBook 635 | User Guide - Page 40
    Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Headphones combined with the device manufacturer's instructions. For information about using your video features, refer to HP Support Assistant. 28 Chapter 5 Entertainment features
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    supports high-definition video and audio. Connecting a high-definition TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions one of four display states: ● PC screen only: View the screen image
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    On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK. Turning off HDMI audio Use these instructions to return the audio stream to the computer speakers. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar
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    connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. Connecting devices to a USB Type-C port (select products only) To connect devices to a USB Type
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    2. Connect the other end of the cable to the external device. 32 Chapter 5 Entertainment features
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    . You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also support Modern Standby mode. This mode unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the
  • HP ProBook 635 | User Guide - Page 46
    IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using
  • HP ProBook 635 | User Guide - Page 47
    the mouse pointer over the Power icon. Finding battery information in HP Support Assistant (select products only) Follow these steps to access battery information. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Using the Power icon and Power Options
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    the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the
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    no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the
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    ● The computer switches to battery power. ● The Power icon changes appearance. 38 Chapter 6 Managing power
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    . Standard security solutions provided by the Windows operating system, HP applications, Computer Setup (BIOS), and other third-party software on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the
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    for any other application or website. ● Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Setting passwords in
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    password helps prevent unauthorized access to Computer Setup. Use these instructions to set a new BIOS administrator password. 1. Start Computer tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲
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    when the computer restarts. Deleting a BIOS administrator password Use these instructions to delete a BIOS administrator password. 1. Start Computer Setup. with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards:
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    ) on page 43. ● Set DriveLock Master Password-See Selecting manual DriveLock on page 44. ● Enable DriveLock-See Enabling DriveLock and keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: 1. Turn
  • HP ProBook 635 | User Guide - Page 56
    : 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: 1. you must shut down the computer and try again. Selecting manual DriveLock To manually apply DriveLock protection to an internal hard drive, you must
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    1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: press enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock master password. NOTE: You can enable DriveLock and
  • HP ProBook 635 | User Guide - Page 58
    Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without Select Disable DriveLock, and then press enter. 5. Follow the on-screen instructions to disable DriveLock. 6. To save your changes and exit Computer Setup, select
  • HP ProBook 635 | User Guide - Page 59
    to change, and then follow the on-screen instructions to enter passwords. NOTE: The Change DriveLock Master 4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up is preinstalled on your computer. HP strongly recommends that you continue to
  • HP ProBook 635 | User Guide - Page 60
    temporarily resolve the problem, disable the instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. You can access this software through the HP HP Client Security software Help. Using HP Device as a Service (select products only) HP
  • HP ProBook 635 | User Guide - Page 61
    a security cable to your computer, follow the device manufacturer's instructions. Using a fingerprint reader (select products only) Integrated fingerprint , you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
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    . To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions. ● You drop the
  • HP ProBook 635 | User Guide - Page 63
    become available. To update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for
  • HP ProBook 635 | User Guide - Page 64
    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
  • HP ProBook 635 | User Guide - Page 65
    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
  • HP ProBook 635 | User Guide - Page 66
    IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. ● If you plan
  • HP ProBook 635 | User Guide - Page 67
    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 56
  • HP ProBook 635 | User Guide - Page 68
    or manually create restore PC. 3. Recover using HP Recovery media. For more information, see Recovering using HP support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP
  • HP ProBook 635 | User Guide - Page 69
    HP Sure Recover, a PC OS recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software. Using HP latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your
  • HP ProBook 635 | User Guide - Page 70
    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
  • HP ProBook 635 | User Guide - Page 71
    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power
  • HP ProBook 635 | User Guide - Page 72
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ProBook 635 | User Guide - Page 73
    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP ProBook 635 | User Guide - Page 74
    support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC
  • HP ProBook 635 | User Guide - Page 75
    to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select
  • HP ProBook 635 | User Guide - Page 76
    the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware
  • HP ProBook 635 | User Guide - Page 77
    is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version
  • HP ProBook 635 | User Guide - Page 78
    operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
  • HP ProBook 635 | User Guide - Page 79
    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. The voltage and current for
  • HP ProBook 635 | User Guide - Page 80
    Operating environment Use the operating specifications for helpful information when you travel with or store your computer. Table 12-2 Operating environment specifications Factor Metric U.S. Temperature Operating (writing to optical disc) Nonoperating Relative humidity (noncondensing)
  • HP ProBook 635 | User Guide - Page 81
    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ProBook 635 | User Guide - Page 82
    establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in ● Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and
  • HP ProBook 635 | User Guide - Page 83
    This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that HP Elite x3-Accessibility Options (Windows 10 Mobile) ● HP PCs-Windows 7 Accessibility Options ● HP PCs-Windows 8 Accessibility Options ● HP PC's-Windows 10 Accessibility Options ● HP
  • HP ProBook 635 | User Guide - Page 84
    If you need additional support with the accessibility features on your HP product, see Contacting support on page 74. Additional links to external services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support
  • HP ProBook 635 | User Guide - Page 85
    exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP. Organizations These organizations are a few of the many that provide
  • HP ProBook 635 | User Guide - Page 86
    to disabilities and age-related limitations. Our contact webform HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf or
  • HP ProBook 635 | User Guide - Page 87
    your computer 51 cleaning your computer 51 caring for wood veneer 53 disinfecting 52 HP Easy Clean 51 removing dirt and debris 51 components bottom 13 display 5 18 corporate WLAN connection 18 critical battery level 36 customer support, accessibility 74 D data transfer 31 Disk Cleanup software 50
  • HP ProBook 635 | User Guide - Page 88
    hot keys using 13 HP 3D DriveGuard 50 HP Assistive Policy 70 HP Client Security 48 HP Device as a Service (HP DaaS) 48 HP Fast Charge 35 HP LAN-Wireless Protection 21 HP MAC Address Pass Through 22 HP PC Hardware Diagnostics UEFI downloading 65 starting 64 using 64 HP PC Hardware Diagnostics Windows
  • HP ProBook 635 | User Guide - Page 89
    three-finger swipe touchpad gesture 25 three-finger tap touchpad gesture 24 touch screen gestures one-finger slide 26 touchpad settings 6, 7 using 23 touchpad and touch screen gestures tap 23 two-finger pinch zoom 23 touchpad gestures four-finger swipe 25 four-finger tap 25 three-finger swipe 25
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.