HP ProDesk 480 G7 PCI Micro Maintenance and Service Guide - Page 69

Solving hard drive problems, Hard drive error occurs, Disk transaction problem

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Solving hard drive problems These tables provide common causes and solutions for hard drive problems. Hard drive error occurs Use this information to troubleshoot the computer. Cause Hard disk has bad sectors or has failed. Solution 1. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab. Under Error checking, select Check. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem Use this information to troubleshoot the computer. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab. Under Error checking, select Check. Drive not found (identified) Use this information to troubleshoot the computer. Cause Cable could be loose. The system might not have automatically recognized a newly installed device. The device is attached to a SATA port that has been hidden in Computer Setup. Drive responds slowly immediately after startup. Solution Check cable connections. See reconfiguration directions in the Solving hardware installation problems on page 68 section. If the system still does not recognize the new device, check to see if the device is listed in Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility, and add a POST delay under Advanced > Boot Options. Run the Computer Setup utility and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Run Computer Setup and increase the POST Delay in Advanced > Boot Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. ENWW Solving hard drive problems 61

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Solving hard drive problems
These tables provide common causes and solutions for hard drive problems.
Hard drive error occurs
Use this information to troubleshoot the computer.
Cause
Solution
Hard disk has bad sectors or has failed.
1.
In Windows 10, type
file
in the taskbar search box, and
then select
File Explorer
from the list of applications. In the
left column, expand
This PC
, right-click a drive, select
Properties
, and then select the
Tools
tab. Under
Error
checking
, select
Check
.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem
Use this information to troubleshoot the computer.
Cause
Solution
Either the directory structure is bad or there is a problem with a file.
In Windows 10, type
file
in the taskbar search box, and then
select
File Explorer
from the list of applications. In the left column,
expand
This PC
, right-click a drive, select
Properties
, and then select
the
Tools
tab. Under
Error checking
, select
Check
.
Drive not found (identified)
Use this information to troubleshoot the computer.
Cause
Solution
Cable could be loose.
Check cable connections.
The system might not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving hardware installation
problems
on page
68
section. If the system still does not
recognize the new device, check to see if the device is listed in
Computer Setup. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a hardware
problem. If this is a newly installed drive, run the Computer Setup
utility, and add a POST delay under
Advanced
>
Boot Options
.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and be sure that
Device Available
is
selected for the device's SATA port in
Advanced
>
Port Options
.
Drive responds slowly immediately after startup.
Run Computer Setup and increase the POST Delay in
Advanced
>
Boot Options
.
Nonsystem disk/NTLDR missing message
Use this information to troubleshoot the computer.
ENWW
Solving hard drive problems
61