HP ProDesk 480 G7 PCI Micro Maintenance and Service Guide - Page 73
Solving printer problems, Printer will not print, Printer will not turn on, Printer prints garbled
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Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you are on a network, you might not have made the connection to the printer. Printer might have failed. Solution Turn the printer on and be sure that it is online. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then select OK. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on Use this information to troubleshoot the computer. Cause The cables might not be connected properly. Solution Reconnect all cables, and check the power cord and electrical outlet. Printer prints garbled information Use this information to troubleshoot the computer. Cause The correct printer driver for the application is not installed. The cables might not be connected properly. Printer memory might be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for 1 min, and then turn it back on. Printer will not print Use this information to troubleshoot the computer. ENWW Solving printer problems 65
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