HP ProDesk 480 G7 PCI Micro Maintenance and Service Guide - Page 70
Computer will not boot from hard drive, Computer seems to be locked up
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Cause Solution The system is trying to start from the hard drive, but the hard drive ▲ Perform Drive Protection System (DPS) testing in system might have been damaged. ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media, and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility, and enable the hard drive entry in the Advanced > Boot Options list. Bootable hard drive is not attached as first in a multiple hard drive configuration. If attempting to boot from a hard drive, be sure that it is attached to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility, and select Advanced > Boot Options, and be sure that the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive Use this information to troubleshoot the computer. Cause The device is attached to a SATA port that has been hidden in Computer Setup. Boot order is not correct. Hard drive is damaged. Solution 1. Check SATA cable connections. 2. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Run the Computer Setup utility, and change boot sequence in Advanced > Boot Options. Observe whether the front panel power light is blinking red and whether any beeps are heard. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up Use this information to troubleshoot the computer. Cause Program in use has stopped responding to commands. Solution 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows shut down procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 62 Chapter 5 Troubleshooting without diagnostics ENWW