HP ProDesk 480 G7 PCI Micro Maintenance and Service Guide - Page 84

Solving internet access problems, Unable to connect to the internet

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Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Web browser is not set up properly. Verify that the web browser is installed, and set up to work with your ISP. Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a power light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the internet at a later time or contact your ISP. (If the cable/DSL service is connected, the cable light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computer's RJ-45 connector. (If the connection is good, the PC light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of information 1. Type control panel in the taskbar search box, and then that a web server can store temporarily with the web browser. This select Control Panel from the list of applications. is useful for having the browser remember some specific information that the Web server can later retrieve.) 2. Select Internet Options. 3. In the Browsing history section, select the Delete button. 4. Select the Cookies and website data check box, and select the Delete button. Cannot automatically launch internet programs Use this information to troubleshoot the computer. Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the program. 76 Chapter 5 Troubleshooting without diagnostics ENWW

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Solving internet access problems
If you encounter internet access problems, consult your internet service provider (ISP), or see the common
causes and solutions listed in these tables.
Unable to connect to the internet
Use this information to troubleshoot the computer.
Cause
Solution
Internet Service Provider (ISP) account is not set up properly.
Verify Internet settings, or contact your ISP for assistance.
Web browser is not set up properly.
Verify that the web browser is installed, and set up to work with
your ISP.
Cable/DSL modem is not plugged in.
Plug in cable/DSL modem. You should see a power light on the
front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted due to
bad weather.
Try connecting to the internet at a later time or contact your ISP. (If
the cable/DSL service is connected, the cable light on the front of
the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem and the
computer’s RJ-45 connector. (If the connection is good, the PC light
on the front of the cable/DSL modem will be on.)
IP address is not configured properly.
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of information
that a web server can store temporarily with the web browser. This
is useful for having the browser remember some specific
information that the Web server can later retrieve.)
1.
Type
control panel
in the taskbar search box, and then
select
Control Panel
from the list of applications.
2.
Select
Internet Options
.
3.
In the
Browsing history
section, select the
Delete
button.
4.
Select the
Cookies and website data
check box, and select the
Delete
button.
Cannot automatically launch internet programs
Use this information to troubleshoot the computer.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the program.
76
Chapter 5
Troubleshooting without diagnostics
ENWW