HP ProLiant 8500 ProLiant 8500 Servers Maintenance and Service Guide
HP ProLiant 8500 Manual
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- HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 1
ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 Compaq Computer Corporation - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 2
service marks of Compaq Information Technologies Group, L.P. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Intel Pentium, and Xeon a further or additional warranty. Compaq ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 3
Compaq Technical Support xi Compaq Website xi Compaq Authorized Reseller xi Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View 1-2 Processor and Memory 2-3 Weight Warning 2-4 Rack Warnings 2-4 Server Warnings and Precautions 2-5 Compaq ProLiant 8500 Server 2-6 Server Modules - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 4
iv Compaq ProLiant 8500 Server Maintenance and Service Guide Removal and Replacement Procedures continued Processor and Memory Module 2-19 Shipping Screw 2-19 Opening and Removing the Processor and Memory Module 2-20 Memory Board 2-22 Dual Inline Memory Modules 2-23 Processor Board Layout 2-26 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 5
Recovery Tracking 3-70 Memory Fault Recovery Tracking 3-70 Remote Service Features 3-70 ROMPaq Error Recovery Options 3-71 ROMPaq Disaster Recovery 3-71 Redundant ROM Image Recovery 3-72 Compaq Insight Manager 3-73 Features of Compaq Insight Manager 3-73 Compaq Insight Management Software - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 6
vi Compaq ProLiant 8500 Server Maintenance and Service Guide Connectors, Switches, and LED Indicators continued LED Indicators ...4-8 System Interconnect Status Indicator LED Indicators 4-8 Hot-Pluggable I/O Fan LED Indicators 4-9 PCI Hot Plug LED Indicators 4-10 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 7
About This Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8500 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 8
viii Compaq ProLiant 8500 Server Maintenance and Service Guide Symbols in Text These symbols may be found in the text of this guide. They have the IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 9
occupational health and safety requirements and guidelines for manual material handling. Rack Stability WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: I The leveling jacks are extended to the floor. I The full weight of the rack rests on the leveling jacks - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 10
x Compaq ProLiant 8500 Server Maintenance and Service Guide Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations: I User documentation I Compaq Service Quick Reference Guide I Service training - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 11
This Guide xi Compaq Technical Support In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. Outside North America, call the nearest Compaq - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 12
1 Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following each illustration for the names of referenced spare parts. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 13
1-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Mechanical Parts Exploded View 5 2 1 3 7 4 6 Figure 1-1. Mechanical parts exploded view - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 14
Illustrated Parts Catalog 1-3 Table 1-1 Mechanical Spare Parts List Item Description Chassis 1 Chassis 2 Top access panel 3 Processor module (with processor board) 4 Media module a) Drive tray drawer* b) Drive tray bezel assembly* c) Drive cage assembly* d) Integrated Management Display ( - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 15
1-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor and Memory Module Exploded View 9 10b 10a 11 12 14 8b 15a 16a 13 8a 8d 15c 15d 15b 8c Figure 1-2. Processor and memory module exploded view - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 16
8 Processor module with processor board a) Processor drawer b) Processor/Memory host board c) Processor guide, front d) Processor guide, rear e) Processor Power Module guide* f) Memory guide (qty 2)* g) Memory board insertion guide* h) Air baffle assembly* i) Neoprene bumpers (qty 2)* j) Black - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 17
1-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-2 Processor and Memory Module Spare Parts List continued Item Description 13 Memory module, 256 MB, 60 ns 14 Cache Accelerator (qty 2) 15 Miscellaneous plastics kit a) Memory guide right and left (qty 2) b) Terminator PPM - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 18
Media Module Exploded View 19 18 Illustrated Parts Catalog 1-7 17b 20 22 21 Figure 1-3. Media module exploded view - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 19
1-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-3 Media Module Spare Parts List Item Description Chassis 17 Front bezel kit a) Processor bezel* b) Media bezel c) IMD blank panel* Assemblies 18 Media module 19 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 20
I/O Module Exploded View Illustrated Parts Catalog 1-9 25 26a 26d 23d 26b 26c 29e 29i 29g 29l 29k Figure 1-4. I/O module exploded view 28b 24 27 29f 23b 23a - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 21
1-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-4 I/O Module Spare Parts List Item Description Chassis 23 I/O Compaq Netelligent™ 3131 Network Interface Controller (NIC) Miscellaneous 28 Miscellaneous hardware kit* a) Processor drawer air baffle cover* b) I/O center support - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 22
Port PCI retainers (qty 11) j) Memory board connector guide front* k) I/O slot double guide l) I/O slot triple guide m) Black keeper* n) CPU drawer ejector, Diskette drive power cable* d) CD-ROM drive cable* e) Diskette drive data cable* 32 Cable management arm, 28-inch rails, slides* 33 SCSI - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 23
1-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-5 Miscellaneous and Options Spare Parts List continued Item Description 34 Country kit* 35 Return kit* 36 Carton and buns, international* 37 Maintenance and service guide* 38 Illustrated parts map* 39 Internal battery* 40 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 24
verify that all components operate properly. To service Compaq ProLiant 8500 servers, you might need the following: Flat-blade screwdriver (four millimeter) Torx T-15 screwdriver Phillips screwdriver From the Compaq SmartStart™ and Support Software CD: System Configuration Utility software - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 25
2-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Electrostatic Discharge Information A discharge of static assembly-side down. Use conductive field service tools. System Interconnect Status Indicators Compaq ProLiant 8500 servers ship with system interconnect status indicators. System - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 26
Compaq ProLiant 8500 servers serviceable parts are non-hot-pluggable, then the server must be shut down. Non-hot-pluggable parts include the processor, Processor Power Module, system board, memory board, and DIMMs. Refer to "Turning Off the Server" later in this chapter for complete instructions - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 27
replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8500 Setup and Installation Guide for instructions. Weight Warning 42-62 kg 93-137 lb WARNING The Compaq ProLiant 8500 weighs 62 kilograms (137 pounds) when - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 28
servers: I Remove all watches, rings, and any other loose-fitting jewelry. I Do not use conductive tools inside the server void your warranty. The rack-mountable Compaq ProLiant 8500 server should always be operated with the system The installation of options and servicing of this product shall be - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 29
2-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Compaq ProLiant 8500 Server In Compaq ProLiant 8500 servers, options, and accessories are easily accessed through a sliding top access panel and three removable modules: the processor and memory module, the media module, and the I/O - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 30
The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware using three removable modules and a sliding top access panel. Table 2-3 describes the contents of the modules and how to access the components. Module I/O module and system fans Processor and Memory - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 31
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 2-3 Module and Bay Components continued Module Contents Processor and Processor bus/core ratio switches memory module Cache Accelerator Memory chapter. 2. Insert the access tool (Torx T-15 screwdriver or equivalent) into the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 32
panel. Media Module Assembly Mass storage in Compaq ProLiant 8500 servers is located in the media module. The media module is capable of configuring a maximum of four 1-inch hot-pluggable Wide Ultra2 or Wide Ultra3 SCSI hard drives. The media module supports two non-hot-pluggable media drive bays - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 33
2-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Bezel To remove the media module bezel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the four screws securing - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 34
be installed over unused mass storage and removable media device bays to maintain proper airflow. To remove the media module from the server: 1. Perform the preparation procedures. See "Preparation Procedures Preparation Procedures" earlier in this chapter. 2. Push in the sides of the cam levers - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 35
2-12 Compaq ProLiant 8500 Server Maintenance and Service Guide 3. Pull the media module out of the chassis until it contacts the module stop latch . 4. Press in the module stop latches, then pull the module - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 36
Removal and Replacement Procedures 2-13 Integrated Management Display To remove the Integrated Management Display (IMD): 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the bezel. See "Media Module Bezel" earlier in this chapter. 3. Remove the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 37
2-14 Compaq ProLiant 8500 Server Maintenance and Service Guide 5. Press inward the two locking tabs on the rear of the display panel . 6. Pull the IMD from the front of the server . 2 2 Figure 2-9. Removing the IMD Reverse steps 1 through 6 to replace the IMD. 3 2 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 38
Hard Drive Blank To remove a hard drive blank from a hard drive bay: 1. Push the side of the retaining clip inward . 2. Pull the hard drive blank from the bay . Removal and Replacement Procedures 2-15 1 2 Figure 2-10. Removing a hard drive blank Reverse steps 1 and 2 to replace a hard drive - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 39
2-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Hot- Compaq guidelines for safe hot-plug replacement: Do not remove a degraded drive if any other member of the array is offline (the online LED is off). No other drive in the array can be hot-plugged without data loss, unless RAID - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 40
is powered on. Also, do not turn on the server before turning on the disk enclosure. If these ordering rules are not followed, the Smart Array Controller may mark the drives in this enclosure as "failed," which could result in permanent data loss. CAUTION: Replace a hot-pluggable SCSI hard drive - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 41
2-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Cable Routing Diagram 1 2 3 4 5 Figure 2-12. Media module cable routing diagram Table 2-4 Media Module Cable Routing Item Description CD-ROM drive signal cable Diskette drive control and data cable - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 42
Removal and Replacement Procedures 2-19 Processor and Memory Module Shipping Screw To loosen the shipping screw: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the top access panel. See " - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 43
2-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Opening and Removing the Processor and Memory Module To open the processor and memory module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Push in the sides of the cam levers on the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 44
out of the chassis until it contacts the module stop latches . 4. Push the module stop latches inward, and slide the processor and memory module out of the chassis . 4 3 Figure 2-15. Removing the processor and memory module Reverse steps 1 through 4 to reinstall and close the processor and - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 45
2-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Memory Board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove a memory board: 1. Perform the preparation procedures. See "Preparation - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 46
Compaq recommends using only Compaq SDRAM DIMMs. DIMMs from other sources may adversely affect data integrity. Adhere to the following guidelines when installing or replacing memory memory bank locations 1 through 8 and DIMMs 1 through 16 on the memory expansion board in Compaq ProLiant 8500 servers - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 47
2-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations for each memory board are shown in Table 2-5. Total Memory 256 MB 512 MB 1 GB 1.5 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 48
a DIMM without counter pressure applied behind the socket to the back of the expansion board can cause the memory expansion board to flex and could result in damage. Always support the memory expansion board or apply counter pressure while inserting a DIMM. IMPORTANT: Make sure that both latches are - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 49
2-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board Layout Figure 2-19 and Table 2-6 show the processor board 8 and associated power module socket Processor bus termination power module Memory board socket Bus 1 cache accelerator socket Bus 2 cache accelerator socket - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 50
terminator board must be reinstalled in the slot before powering up the server. To remove a processor: 1. Perform the preparation procedures. See "Preparation chapter. 2. Remove the processor and memory module. See "Opening and Removing the Processor and Memory Module" earlier in this chapter. 3. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 51
2-28 Compaq ProLiant 8500 Server Maintenance and Service Guide CAUTION: The Processor Power Module must be installed before you install the accompanying processor. Attempting to install the Processor Power Module afterward could damage its electronic components. CAUTION: The server will NOT boot if - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 52
Module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the processor and memory module. See "Opening and Removing the Processor and Memory Module" earlier in this chapter. 3. Rotate the ejector levers on the Processor Power Module outward - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 53
2-30 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Terminator Board To remove a processor terminator board: 1. Rotate the ejector levers on the processor terminator board outward. 2. Remove the processor terminator board . 2 1 2 1 Figure 2-22. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 54
Removal and Replacement Procedures 2-31 Middle Air Baffle IMPORTANT: The middle air baffle must be installed during operation of the server to ensure proper processor cooling. To remove the middle air baffle: 1. Loosen the thumbscrew of the middle air baffle . 2. Lift the baffle upward . 3. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 55
2-32 Compaq ProLiant 8500 Server Maintenance and Service Guide Cache Accelerators IMPORTANT: Cache accelerators must be installed when earlier in this chapter. 2. Remove the processor and memory module. See "Opening and Removing the Processor and Memory Module" earlier in this chapter. 3. Loosen the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 56
steps to clear the cache accelerator POST Error 220: 1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility. 2. . Processor Board The processor board is located at the bottom of the processor and memory module and should not be removed. If there is a need to replace the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 57
2-34 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Module The I/O module is located at the rear of the server. Remove it to replace or service non-hot-pluggable components or to access other components in the I/O module. Removing the I/O Module from Tower Model Servers To remove the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 58
Removal and Replacement Procedures 2-35 6. To completely remove the I/O module from the chassis, press in on the module stop latches , and pull the module out of the chassis . 4 5 Figure 2-26. Removing the I/O module Reverse steps 1 through 6 to reinstall the module in the server. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 59
2-36 Compaq ProLiant 8500 Server Maintenance and Service Guide Removing the I/O Module from a Rack-Mounted Server To remove the I/O module from a rack-mounted server: 1. Slide the top access panel forward. See "Top Access Panel" earlier in this chapter. 2. Loosen the internal shipping screw. See " - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 60
to the left 7. Push in on the sides of the stop latches and rotate the cam levers downward. See "Removing the I/O Module from Tower Model Servers" earlier in this chapter. 8. Press the stop latches inward, and remove the I/O module just enough to clear the stops. See "Removing the I/O Module from - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 61
2-38 Compaq ProLiant 8500 Server Maintenance and Service Guide Locating the I/O Expansion Slots The I/O expansion slots are located on the I/O board in the I/O module. The I/O board in the Compaq ProLiant 8500 server uses two 33-MHz PCI buses and one 66-MHz bus. The PCI expansion slots associated - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 62
Slots through Slots through Slots and NOTE: The I/O expansion board slots are numbered from right to left as you face the front of the server. I/O Expansion Slot Cover To remove the I/O expansion slot cover: 1. Press down on the top of the expansion slot release lever and push the lever - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 63
2-40 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Expansion Board CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator is off. System power down and subsequent data loss could occur. To remove a PCI expansion board: 1. Perform the preparation - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 64
Removal and Replacement Procedures 2-41 4. When the green LED is off, disconnect the cables to the PCI expansion board. 5. Press down on the top of the expansion slot , and open the slot release lever . 6. Lift up the I/O plenum . 7. Remove the PCI expansion board . 8. Return power to the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 65
2-42 Compaq ProLiant 8500 Server Maintenance and Service Guide 9-Slot Hot-Pluggable Basket To remove the 9-slot hot-pluggable basket: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the top - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 66
Removal and Replacement Procedures 2-43 5. Remove the screw securing the hot-pluggable basket to the chassis. 6. Disengage the two hot-pluggable basket tabs near slot 1 from the I/O module chassis. 7. Remove the hot-pluggable basket from of the I/O module . 5 4 4 3 Figure 2-35. Removing the 9- - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 67
2-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Hot-Pluggable Fans The Compaq ProLiant 8500 server ships with two hot-pluggable fans. Fan 1 is closest to the rear of the server. Each fan has LEDs that indicate the status of the fan. For more information on the hot-pluggable fan LEDs, - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 68
Procedures 2-45 To remove a hot-pluggable fan from the server: CAUTION: Never remove both hot-pluggable fans while the server is powered up. Overheating and damage to hardware could result. If the appropriate Compaq software drivers are installed, the operating system software will initiate a power - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 69
2-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Fan Cage Assembly To remove the fan cage assembly: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the I/O module. See the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 70
Removal and Replacement Procedures 2-47 I/O Module Central Support Bracket To remove the I/O module central support bracket: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the I/O module. See the sections on removing the I/O modules earlier in - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 71
2-48 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Plenum Top and Plenum To remove the I/O plenum top and plenum: 1. Lift up the plenum top , and flex each end to release the catches . 2. Remove - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 72
Removal and Replacement Procedures 2-49 Fan Cage Plenum To remove the fan cage plenum from the I/O module: 1. Lift up the fan cage plenum , and flex each end until the catches are released . 2. Remove the plenum . 3 2 1 Figure 2-42. Removing the fan cage plenum Reverse steps 1 and 2 to - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 73
2-50 Compaq ProLiant 8500 Server Maintenance and Service Guide 2-Slot Plenum To remove the 2-slot plenum: 1. Locate the 2-slot plenum attached to the side of the fan cage plenum. 2. Remove the fan cage plenum. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 74
and Replacement Procedures 2-51 Hot-Pluggable Power Supply and Midplane Assembly Compaq ProLiant 8500 servers support up to two hot-pluggable, redundant power supplies. Hot-Pluggable Power Supply The system power in the Compaq ProLiant 8500 server does not have to be shut off to replace one of the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 75
2-52 Compaq ProLiant 8500 Server Maintenance and Service Guide System Midplane Assembly To remove the system midplane assembly: power supplies. See sections on removing the I/O module, "Media Module," "Processor and Memory Module," and "Hot-Pluggable Power Supply" earlier in this chapter. 4. Loosen - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 76
Removal and Replacement Procedures 2-53 Power On/Standby Switch Assembly To remove the Power On/Standby switch: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the media module bezel. See "Media Module Bezel" earlier in this chapter. 3. Remove - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 77
2-54 Compaq ProLiant 8500 Server Maintenance and Service Guide 8. Remove the power switch plate from the media module . 3 Figure 2-47. Removing the power switch plate from the media module 9. Squeeze the grommets around the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 78
on the I/O board behind slots 10 and 11. 4. Pull the battery out of the battery socket . CAUTION: Replace the battery within 15 minutes of removal to avoid data loss. 1 2 Figure 2-49. Removing the internal battery (fan guide and other plastics not shown) Reverse steps 1 through 4 to replace - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 79
This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: I Diagnostic Tools Utility Overview I Default Configuration I Utilities Access I Power-On Self-Test (POST) I Diagnostics Software I Array Diagnostic Utility (ADU - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 80
3-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Diagnostic Tools Utility Overview Compaq has developed utilities to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Tool Compaq Diagnostics Program Compaq Inspect Utility Compaq - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 81
drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. System Configuration Utility A utility to easily configure the hardware installed in or connected to the server. Specifically, it can: I Resolve resource conflicts in areas such as memory - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 82
Compaq ProLiant 8500 Server Maintenance and Service Guide and Support Software CD into the CD-ROM drive before powering on the server, the system ROM boots to startup files, the current memory configuration, the ROM version, diskette in drive A. 5. Follow the instructions on the screen. The first time - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 83
I Array Diagnostic Utility I ROMPaq Firmware Upgrade Utilities I Compaq Diagnostics CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. Selecting the Erase Utility will result in data loss to the entire system. Running Compaq Utilities There are three ways - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 84
3-6 Compaq ProLiant 8500 Server Maintenance and Service Guide To create diskette versions of the utilities from the CD: 1. Boot the SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software Disks then select Next. 3. Select the diskette you would - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 85
Recommended Action Run Compaq Diagnostics to identify and replace the appropriate memory module. Run Diagnostics. Replace failed assembly as indicated. 1. If no memory modules are present, install at least one memory module to conform to minimum hardware configuration specifications. 2. Reseat all - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 86
Compaq ProLiant 8500 Server Maintenance and Service Guide of Problem A critical fan is not spinning. Recommended Action 1. Check fans. 2. Check fan cable connections. A memory . 2. Check controller order in server setup utility. 3. Check boot order in server setup utility. 4. Reinstall operating - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 87
for supported processors. If supported, remove the processor and update system to latest ROM. Run Compaq Diagnostics. Replace failed assembly as indicated. Run Compaq Diagnostics. Replace failed assembly as indicated. Replace the system board. Run the server setup utility. Run Compaq Diagnostics - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 88
3-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 180-Log Reinitialized None 201-Memory Error 202-Memory Type Mismatch None 2 short 203-Memory Address Error 207-ECC Corrected Single Bits Errors in DIMM in Memory - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 89
Tools Controller Error Probable Source of Problem Redundancy failed in Processor Power Compaq authorized service provider. Catastrophic chipset failure occurred. Call Compaq authorized service Replacement Procedures," for instructions on clearing the error. Run Compaq Diagnostics. Replace failed - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 90
12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run Compaq Diagnostics to resolve the issue. Diskette controller circuitry failure occurred. The boot sector on the boot - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 91
X is None missing or terminator board is not present. System Halted. Probable Source of Problem The system has detected the absence of the Server Feature Board. The system has detected that the server management information cable is not properly installed. The system detected that the indicated - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 92
3-14 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 803-Processor None speeds must match for system operation. System Halted. 804-100 MHz None memory is incompatible. System Halted. 805-The bootstrap None - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 93
Tools Source of Problem The system board configuration switch (SW`1) position 2 has been turned on and the system configuration data has been cleared documentation for instructions. 3. Return position 2 to the off position. 4. Restart the system. 5. Press F10 to run the server setup utility - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 94
3-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 1613-Low System Battery 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X 2 short None None Probable Source of Problem A hardware conflict - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 95
Diagnostic Tools 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1615 Cable Error Detected 2 short 2 short 2 short None None None None None Probable Source of Problem Your configuration requires an additional power supply. A moving bar will display, indicating that the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 96
3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1720- other drives in the array are on-line! Back up data before replacing drive(s) if using RAID 0. 1721- SMART SCSI None Hard Drive detects imminent failure - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 97
RAID 5 logical drives. Performance of the controller will improve after the parity data has been initialized by ARM (an automatic process that runs in the background on the controller). Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 98
3-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error detected. 1752-Slot X Drive None The array controller cannot - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 99
problem detected. Recommended Action Data server setup utility and correct . Data found in array accelerator is older than data found on drives. Press F1 to discard the older data in the array accelerator and retain the newer data on the drives. Turn off power to system. Check external ProLiant - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 100
3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible = F1 KEY) 1778-Drive Array None resuming Automatic Data Recovery process Probable Source of Problem External and internal connectors of the specified SCSI ports are - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 101
data must be restored from backup. Hard drive/format error detected. Hard drive/format error detected. Hard disk drive circuitry error detected. ROM installation problem or array accelerator board problem detected. Defective drive and/or cables detected. Run Compaq slot. Try upgrading the System - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 102
3-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1785-Slot X Drive None Array not Configured (followed by one of the following): (1) Run Compaq Array Configuration Utility (2) No drives detected (3) Drive - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 103
to drive. 1787-Drive Array None Operating in Interim Recovery Mode. Physical drive replacement needed: Drive X. Probable Source of Problem System in Interim Data Recovery mode. Data has not yet been recovered. Hard drive X failed or cable is loose or defective. Following a system restart, this - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 104
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem inadvertently due to a bad power cable connection to the drive, noise on the data cable, or a defective SCSI cable. If this message was due to a bad - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 105
Diagnostic Tools 3- Array accelerator Battery Depleted - Data Lost. (Error message 1794 also displays.) Probable Source of Problem Cable data was in the array accelerator memory. Array accelerator batteries failed. Data in array accelerator has been lost. Run the server setup utility and Compaq - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 106
3-28 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array - None Array accelerator Battery Charge Low. Array accelerator is temporarily disabled. Array accelerator will be re-enabled when battery reaches - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 107
) 2 long None (beeps only) 2 long, 2 short (Run System None Configuration Utility - F10 key) (RESUME - F1 KEY) None Probable Source of Problem Volume failed due to loss of data in posted-writes memory. Recommended Action Press F1 to continue with logical drives disabled or F2 to accept - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 108
Compaq ProLiant 8500 Server Maintenance and Service Guide Diagnostics Software Test Error Codes tables include all test error codes generated by Compaq Upgrade Firmware I Remote Utilities I Diagnose Drive Array Diagnostic error codes are generated when the Diagnostics software recognizes a problem. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 109
Diagnostic Tools 3-31 100 test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock load data test failed. Programmable timer load data test failed. Refresh retest. Replace the processor board and retest. 1. Replace the battery/clock module and retest. 2. Replace the system board and - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 110
Compaq ProLiant 8500 Server Maintenance and Service Guide 200 - 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code 200-xx 201-xx 202-xx Description Invalid memory configuration. Memory - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 111
Tools 498-xx Description Printer failed or not connected. Printer data register failed. Printer pattern test failed. Printer failed or -xx 506-xx 507-xx 508-xx Description Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 112
3-34 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-7 Video Display Unit Test Error Codes continued Error Code Description 509-xx Video 320 x 200-mode color set 1 test failed. 510-xx Video 640 x 200-mode test failed. 511-xx Video screen memory page test failed. 512-xx - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 113
Diagnostic Tools 3-35 800 - 899, Monochrome Video Board Test Error Codes The 800 series of diagnostic error codes identifies failures with monochrome video boards or system board functions. Table 3-9 Monochrome Video Board Test Error Codes Error Code 802-xx 824-xx Description Video memory test - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 114
3-36 Compaq ProLiant 8500 Server Maintenance and Service Guide 1200 - 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 115
Diagnostic Tools 3-37 Table 3-12 Hard Drive Test Error Codes continued Error Code Description 1715-xx Hard drive head select test failed. 1716-xx Hard drive conditional - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 116
3-38 Compaq ProLiant 8500 Server Maintenance and Service Guide 2400 - 2499, Advanced VGA Board Test 2418-xx 2419-xx 2420-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx Description Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 117
Diagnostic Tools 3-39 Table 3-14 Advanced VGA Board Test Error Codes continued Error Code DAC test 2477-xx Advanced VGA data path test 2480-xx Advanced VGA DAC test Recommended Action 1. Run Setup. 2. Replace the system board and retest. 6000 - 6099, Compaq NIC Boards Test Error Codes The - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 118
3-40 Compaq ProLiant 8500 Server Maintenance and Service Guide 6500 - 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic Diagnostic Utility" section. Table 3-16 SCSI Hard Drive Test Error Codes Error Code 6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523-xx 6528-xx Description SCSI - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 119
Diagnostic Tools 3-41 6700 - 6799, SCSI Tape Drive Test Error Codes The 6700 RAM) Processor (8570 RTC) Memory Memory write/read Memory address Memory refresh alert Memory increment Description Memory random data Memory disturb address Memory HBM HBM IO HBM BMIC Recommended Action Replace the Server - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 120
3-42 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-19 Server Manager/R Board Test Error Codes continued -78 Host ADC Measurements 7000-79 Battery Recommended Action Replace the Server Manager/R board and retest. Replace the Server Manager/R board Enhanced 2400-Baud Integrated - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 121
based software tool designed to run on all Compaq servers that support Compaq array controllers and are running SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 122
3-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic memory parity errors were detected during transfers to memory on the array accelerator board Cache board was replaced with one of a different size. Data in the cache was lost, but not because of the battery - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 123
in posted write memory at reinitialization. Data will be flushed to disk. Accelerator status: Warranty alert Catastrophic problem with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message. Adapter/NVRAM ID mismatch EISA nonvolatile RAM has an - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 124
Compaq ProLiant 8500 Server Maintenance and Service Guide and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive to configure the nonvolatile RAM. Run Options ROMPaq to upgrade the controller to the latest firmware revision. Install the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 125
Tools RAM may not match the signature on the controller. Disable command issued. Posted-writes have been disabled by the issuing of the Accelerator Disable command. This occurred because of an operating system device driver. Drive (bay) X firmware needs upgrading. Firmware performance data. Drive - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 126
3-48 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message reconfigure because data will be lost. Check for other errors (timeouts, and so on). If no other errors occur, upgrade the firmware to a version that supports monitor and - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 127
Tools 3-49 Table 3-21 ADU Diagnostic Messages continued Message Description Identify logical drive data did not match with NVRAM. The identify unit data from the array controller did not match with the information stored in nonvolatile RAM drive has a cabling problem. A physical drive in - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 128
3-50 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Logical Drive X status = OVERHEATED The Intelligent Array Expansion System temperature is beyond safe operating levels and the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 129
Tools firmware may cause problems and should be upgraded. The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. ADU has determined that the controller is running firmware that has been soft upgraded by the Compaq Upgrade - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 130
Compaq ProLiant 8500 Server Maintenance and Service Guide to read same data from both sides of mirrored memory. Data loss will occur. Compaq supplied drive or restore the operating parameters of the drive. Check the other error messages on the diagnosis screen for an indication of the problem - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 131
-Indicates a component failure. The IML requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Refer to the setup and installation guide that came with the server or the Integrated Management Display User - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 132
3-54 Compaq ProLiant 8500 Server Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server and then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button and then select - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 133
Diagnostic Tools 3-55 Event List The Event List displays the affected components and the associated error messages. Although the same basic information displays, the format of the list may differ, depending on how you view it: on the Integrated Management Display, from within Compaq Insight Manager - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 134
3-56 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-22 Event Messages continued Event Type Event Message Processor Correctable Error Threshold exceeded Uncorrectable Error Processor Correctable error Threshold passed (Slot X, Socket X) Unrecoverable Host Bus Data Parity - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 135
the operating system. Refer to the documentation for the operating system. Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 136
3-58 Compaq ProLiant 8500 Server Maintenance and Service Guide Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 137
. If you are notified that ASR-2 restarted the server and you have restarted to Compaq utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem. When you enable ASR-2 to start the operating - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 138
3-60 Compaq ProLiant 8500 Server Maintenance and Service Guide You can configure the server to start Compaq utilities in four different ways: I Without remote console support; for example, to run Compaq utilities from the server console only I With remote console support using modems for dial-in - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 139
or 30 minutes, giving you time to arrive at the server if you want to manually diagnose the problem. The Compaq Health Driver is independent of the ASR-2 timer. Load the driver and enable the ASR-2 timer. To allow the driver to detect and log information about numerous hardware and software errors - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 140
3-62 Compaq ProLiant 8500 Server Maintenance and Service Guide The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs. Hardware/Software error occurs. | Error is recorded in - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 141
Diagnostic Tools 3-63 Booting into Compaq utilities When you enable ASR-2 to start into Compaq utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log or the IML and the ASR-2 feature restarts the server. When the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 142
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data the system restarts to the Compaq utilities because of an ASR reset, it loads IP network support. This enables remote access - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 143
Diagnostic Tools 3-65 Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network host name CPQHOU Enter the network name of the server. Use underscores instead of spaces within the name, for example, - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 144
3-66 Compaq ProLiant 8500 Server Maintenance and Service Guide The System Configuration Utility settings should resemble to restart the operating system or Compaq utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode (an option in the System - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 145
the server. The maximum number of system resets due to ASR-2 timer expiration has been reached, resulting in the loading of Compaq utilities. Low system battery warning. Replace battery within seven days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 146
68 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-26 ASR-2 IML or Critical Error Log Messages continued Message Description Caution: Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 147
Tools 3-69 Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server nonvolatile RAM and is accessed through the Inspect Utility and Compaq - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 148
3-70 Compaq ProLiant 8500 Server Maintenance and Service Guide Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails. To use the reconstruction feature, you must configure the server for drive mirroring or data - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 149
Tools 3-71 ROMPaq Error Recovery Options From time to time it may be desirable to upgrade the current system ROM. Some reasons for this include: I Customer desires ROM upgrade I Obtained new SmartStart CD-ROM I Desire to upgrade server processors I Request from Compaq The process of upgrading - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 150
3-72 Compaq ProLiant 8500 Server Maintenance and Service Guide 6. The server makes two long beeps to indicate that you are in Disaster Recovery Mode and that you should insert the ROMPaq diskette. The IMD, if the server has one, displays: Please insert ROMPaq diskette. 7. The server reads the - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 151
configurations with Insight Version Control and Integration Server Maintenance. Version Control and Integration Server Maintenance allows the administrator to monitor and update versions of the server and workstation firmware, drivers, and utilities. I Performance management-sets performance and - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 152
3-74 Compaq ProLiant 8500 Server Maintenance and Service Guide I Support for these operating systems: Microsoft Windows NT Novell NetWare, intranetWare, and intranetWare for Small Business SCO UNIX, OpenServer, and UnixWare IBM OS/2 Warp family of products I Reporting-using Automatic Data Collection - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 153
4 Chapter Connectors, Switches, and LED Indicators The graphics and tables in this section show the connector locations on the rear panel, I/O board, and processor board of the Compaq ProLiant 8500 server. - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 154
4-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Connectors Rear Panel 1 2 3 7 6 5 4 Figure 4-1. Compaq ProLiant 8500 server rear panel connectors Table 4-1 Rear Panel Connectors Item Description Parallel port Keyboard connector Serial port B Serial port A - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 155
12 17 16 11 10 13 9 8 76 5 4321 22 20 21 19 23 Figure 4-2. Compaq ProLiant 8500 server I/O board components Item - - Table 4-2 I/O Board Components Description Serial port B connector Serial port A connector NVRAM battery Fan assembly connector PCI Hot Plug 2-slot - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 156
Server Maintenance and Service Guide Processor Board 1 2 3 4 11 12 5 6 7 8 9 10 Figure 4-3. Compaq ProLiant 8500 server processor board connectors Item - Table 4-3 Processor Board Connectors Connector Processor and Processor Power Module Processor bus termination power module Memory - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 157
tables showing switch locations and settings on the processor board. I/O Board Switches 1 on 123456 Figure 4-4. Compaq ProLiant 8500 server I/O board switchbank (default settings shown Table 4-4 I/O Board Switchbank Item Description Configuration switchbank (SW1) Switch 1 2 3 4 5 6 Table - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 158
4-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board 12 1 SW1 2 SW2 on on 1 2 3 4 1 2 3 4 Figure 4-5. Compaq ProLiant 8500 server processor board switches Table 4-6 Processor Board Switches Item Component SW1 Bus 1 bus/core ratio SW2 Bus 2 bus/core ratio - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 159
can result in permanent damage to the processor or in data loss. CAUTION: The server will NOT boot if Intel Pentium III Xeon 500/550-MHz processors and Pentium III Xeon 700-MHz or higher speed processors are installed in the same server. IMPORTANT: The bus/core switches come set at the Off - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 160
4-8 Compaq ProLiant 8500 Server Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED LEDs. 1 2 Shutdown 3 P8 P7 P6 4 5 P5 P4 6 P3 7 P2 P1 8 9 Memory 9HoVstR1MM0od 11 I/O Mod 12 Media Mod SCSI Bd 1 13 SCSI Bd 2 Rese1t 4 15 16 17 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 161
4-7 and Table 4-9 show the location and identification of the hot-pluggable fan LEDs. NOTE: These indicators are part of the fan guide assembly and are not part of the fans. 1 2 Figure 4-7. Hot-pluggable I/O fan LEDs Indicator , Table 4-9 Hot-Pluggable I/O Fan LEDs Condition Green - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 162
4-10 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Hot Plug LED Indicators The PCI Hot Plug amber LED and green LED indicators (shown in Figure 4-8, for one slot) provide a visual reference of the status of each slot. The LEDs are viewed from the rear of the server or by opening - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 163
Hot Plug LED Indicators Amber LED Off On Slot Status Slot does not require attention. Slot requires attention. There may be a problem with the slot, the PCI board, or the driver. Check the green LED before opening the slot. Green LED On Flashing OK to Open No No Off Yes Slot Status - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 164
4-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Power Supply LED Indicators Figure 4-10 and Table 4-11 show the location and a description of both power supply LED indicators. 3 4 2 1 Figure 4-10. Compaq ProLiant 8500 server power supply LEDs Table 4-11 Power Supply Positioning - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 165
Connectors, Switches, and LED Indicators 4-13 Hot-Pluggable SCSI Hard Drive Indicators Figure 4-11 and Table 4-12 show the location and meaning of the three hot-pluggable SCSI hard drive LED indicators. 123 Figure 4-11. Hot-Pluggable SCSI hard drive indicators Table 4-12 Hot-Plug SCSI Hard Drive - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 166
5 Chapter Physical, Operating, and Performance Specifications This section provides operating and performance specifications for the following components of the Compaq ProLiant 8500 server. I System unit I Power supply I Dual inline memory module (DIMM) I 1.44-MB diskette drive I 24X Max (or higher) - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 167
5-2 Compaq ProLiant 8500 Server Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height Width Depth Weight (no drives and two power supplies) Temperature /1700W @ 220V Low Range/High Range 500W/1150W 540W/1150W 20% to 80% 5% to 90% 5309 BTU per hr/1555W - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 168
Full output rating Minimum load Ambient temperature range Operating Storage Input specifications Nominal line voltage Range input line Frequency range Power factor Input power Input current Inrush current Holdup time Dielectric voltage withstand Input to output Input - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 169
5-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Dual Inline Memory Module (DIMM) Size Speed Upgrade requirement Type Table 5-3 DIMM Specifications 128-MB, Specifications Size LED indicators (front panel) Read/write capacity per diskette (high/low density) Drives supported Drive - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 170
5-5 24X Max IDE CD-ROM Drive Specifications Dimensions Height Width Depth Weight Operating conditions Temperature Humidity Applicable disk Capacity Block size Diameter Rotational speed Center hole thickness Track pitch Data transfer rate Sustained Variable Data transfer method Access times (typical - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 171
5-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 5-5 24X Max IDE CD-ROM Drive Specifications continued Audio output level Line out 0.7 VRMS at 47 Ohms Headphone 0.6 VRMS at 32 Ohms (maximum width) Laser parameters Type Semiconductor laser GaA1As Wave length - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 172
Physical, Operating, and Performance Specifications 5-7 Hot-Pluggable Wide Ultra3 SCSI Hard Drives Table 5-7 Hot-Pluggable Wide Ultra3 SCSI Hard Drives 9.1-GB Capacity 9100.0 MB Height 1.0 inches Size 3.5 inches Interface Wide- - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 173
5-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Compaq Integrated Smart Array Controller Table 5-8 Compaq Integrated Smart Array Controller Specifications Temperature range Operating Shipping Relative humidity range (non-condensing) Operating Nonoperating Maximum drives supported - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 174
Specifications Network interface Compatibility Data transfer method Network transfer rate: 10Base-T (half-duplex), 10Base-2 10Base-T (full-duplex) 100Base-TX (half-duplex) 100Base-TX (full-duplex) Connectors (2) I/O address and interrupt Cable support: 10Base-T 100Base-TX OS driver support - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 175
Compaq Utilities 3-63 booting into operating system 3-65 configuring 3-58 default value 3-61 description 3-58 dial-in status, restart setting 3-66 dial-out status, restart setting 3-66 dial-out string, restart setting 3-66 features 3-60 flow chart 3-62 for off-site servers 3-61 for remote servers - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 176
Compaq ProLiant 8500 Server Maintenance and Service Guide standby recovery server option 3-60 server Data Collection, defined 3-74 Automatic Revision Tracking See ART Automatic Server Recovery-2 See ASR-2 B battery 2-36 central support removing 2-47 replacing 2-47 I/O center support, part number - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 177
central support bracket removing 2-47 replacing 2-47 chassis, part number 1-3 Client Management, defined 3-73 communication parameters, setting 3-63 Compaq Insight Management 3-74 agents 3-74 software architecture 3-74 Compaq Insight Manager defined 3-53, 3-74 description 3-2 remote maintenance 3-74 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 178
4 Compaq ProLiant 8500 Server Maintenance and Service Guide disk 0 failure 3-23 disk 1 failure 3-23 disk controller failure 3-23 diskette drive data cable, part number 1-11 diskette drive fastening screws, part number 1-11 diskette drive power cable, part number 1-11 diskette drive shoulder screws, - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 179
175 3-9 1764 3-20 1766 3-20 1767 3-20 1768 3-20 1773 3-21 178 3-9 1787 3-25 1792 3-27 1795 3-28 1796 3-28 1797 3-28 1798 3-28 1799 3-29 1799-XX 3-36 1900-XX 3-37 1901-XX 3-37 1902-XX 3-37 1903-XX 3-37 1904-XX 3-37 1905-XX 3-37 1906-XX 3-37 199-XX 3-31 200-XX 3-32 201 3-10 201-XX 3-32 202-XX 3-32 203 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 180
6 Compaq ProLiant 8500 Server Maintenance and Service Guide 602-XX 3-34 603-XX 3-34 604-XX 3-34 605 3-12 605-XX 3-34 606-XX 3-34 607-XX 3-34 6089-XX 3-39 608-XX 3-34 6090-XX 3-39 6091-XX 3-39 6092-XX 3-39 609-XX 3-34 610-XX 3-34 6500-XX 3-40 6502-XX 3-40 6505-XX 3-40 6506 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 181
memory error 3-48 Error Detected On Boot Up 3-68 error occurred reading RIS copy 3-48 Fatal ROM Error 3-8 FYI, drive (bay) X is non-Compaq supplied 3-48 identify controller data data miscompare 3-50 NMI Automatic Server x failed 3-51 drive ID x firmware needs upgrading 3-51 drive ID x has exceeded threshold - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 182
8 Compaq ProLiant 8500 Server Maintenance and Service Guide drive ID x replaced on a good volume 3-51 drive ID x RIS copy mismatch 3-51 drive ID Y firmware needs upgrading 3-51 Server Manager Failure 3-68 set configuration command issued 3-51 soft firmware upgrade required 3-51 unable to communicate - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 183
support DMA mode 3-19 fixed disk 1 does not support DMA mode 3-19 fixed disk errors 3-19 flow chart, ASR-2 3-62 front bezel kit contents 1-8 part number 1-8 G grounding procedures 2-2 H handles, server transfer rate 5-7 Health Driver, description 3-61 number 1-10 I/O center support bracket, part - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 184
Compaq ProLiant 8500 Server Maintenance and Service Guide server 2-36 replacing 2-35, 2-37 spare parts list 1-10 I/O module central support Utility accessing 3-2 booting remotely 3-65 server lift handles, identified 2-7 integrated server management, features 3-57 internal battery See battery - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 185
locked SCSI bus detected 3-17 logs Critical Error 3-67 Integrated Management 3-67 Server Health 3-67 viewing 3-67 LVDS 1-inch hard drive blank, part number 1-8 M maintenance and service guide, part number 1-12 media module accessing contents 2-7 contents 1-8, 2-7, 2-9 identified 2-6 part number 1-8 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 186
Compaq ProLiant 8500 Server Maintenance and Service Guide 1-8 power switch with LED 1-8 battery 1-12 buns 1-12 cable management kit 1-12 diskette drive data cable 1-11 diskette drive maintenance and service guide 1-12 media bezel 1-8 media module 1-8 memory board 1-5 memory guides 1-6, 1-11 memory - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 187
1-11 SCSI adapter 1-11 system midplane assembly 1-3 terminator PPM guide 1-6, 1-11 top access panel 1-3 Wide Ultra2 hard drive , 3-28 array controller 3-20 battery 3-27 beeps only 3-7 controllers 3-27 drive array 3-20 fans 3-8, 3-16, 3-17 hard drives 3-18, 3-19 memory 3-7, 3-8 non-numeric series 3-8 - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 188
14 Compaq ProLiant 8500 Server Maintenance and Service Guide processor removing 2-27 replacing 2-27 test error codes 3-31 processor and memory module accessing contents 2-7 contents 2-7 identified 2-6 opening 2-20 replacing 2-21 spare parts list 1-5 processor bezel, part number 1-8 processor bus/ - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 189
detected 3-18 ProLiant drive storage enclosure problem detected 3-22 boot option 3-60 recovery from 3-58 recovery timeout 3-60 software required for service procedures 2-1 spare parts list I/O module 1-10 media module 1-8 processor and memory module 1-5 standby recovery server option 3-60 server - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 190
16 Compaq ProLiant 8500 Server Maintenance and Service Guide System Configuration Utility accessing 3-5 booting remotely 3-65 description 3-3 executing 3-6 running 3-3 selecting Diagnostics from 3-30 system fan failure detected 3-16 system fan not present 3-16 system halted 3-9, 3-17 System - HP ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 191
Compaq System Reference Library 3-57 creating diskette version 3-5 DAAD description 3-3 location 2-1 servers supported 3-3 Diagnose Drive Array, accessing 3-30 Diagnostics accessing 3-5 menu choices 3-30 selecting from System Configuration Utility 3-30 Firmware Upgrade, accessing 3-5 Health Driver
ProLiant 8500 Server
Maintenance and Service Guide
Third Edition (April 2000)
Part Number 124847-003
Spare Part Number 123190-003
Compaq Computer Corporation