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Scanner installation problems, Check the cables

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Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Power cable USB cable Ethernet cable Action The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Press the Power button to turn off the scanner, and then turn off the computer. After 30 seconds, turn on the scanner and then turn on the computer, in that order. The USB cable is connected between the scanner and the computer. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. ● If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer. For additional USB troubleshooting information, see www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/sjflowN9120fn2 , select your country/region, and then use the search tool to find USB troubleshooting topics. The Ethernet cable is connected between the scanner and the network port. Ensure that the Ethernet cable is securely connected between the scanner and your network port. Make sure the Orange LED light on scanner network port is blinking. This will ensure there is communication within your local network and device. For additional Ethernet troubleshooting information, see www.hp.com/support, select your country/ region, and then use the search tool to find Ethernet troubleshooting topics. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools. 1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power cable from the scanner. 2. On the computer, open Control Panel and use the Add/Remove tool (in Windows 7, Windows 8, Windows 8.1, and Windows 10 use the Programs and Features tool) to uninstall the applications. 3. Restart the computer. 4. Reinstall the HP ScanJet Drivers and Tools. 112 Chapter 5 Solve problems ENWW

Section	Page
Product overview	11
Product views (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	11
Front view	11
Back view	12
Control-panel view	13
How to use the control panel	15
Product views (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	15
Front view	15
Back view	16
Control-panel view	17
How to use the control panel	19
Product specifications	20
Supported operating systems (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	20
Supported operating systems (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	20
Product dimensions (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	21
Product dimensions (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	21
Power consumption, electrical specifications and acoustic emissions	22
Operating environment range (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	22
Operating environment range (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	22
Product hardware setup and software installation	24
Hardware setup	24
How to get software updates	24
Scanner software (Windows)	25
HP Scan software	25
HP TWAIN	25
ISIS	25
WIA	25
Sleep Mode and auto-off settings	25
Use the scanner	27
Set up the scanner	28
Set up Scan to Email	29
Introduction	29
Before you begin	29
Step one: Access the HP Embedded Web Server (EWS)	30
Step two: Configure the Network Identification settings	30
Step three: Configure the Send to Email feature	31
Method one: Basic configuration using the Email Setup Wizard	31
Method two: Advanced configuration using the Email Setup	34
Step four: Configure the Quick Sets (optional)	38
Step five: Set up Send to Email to use Office 365 Outlook (optional)	39
Introduction	39
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	39
Set up Scan to Fax	42
Step one: Access the HP Embedded Web Server	42
Step two: Set up Scan to Fax	42
Set up Scan to Network Folder	43
Introduction	43
Before you begin	43
Step one: Access the HP Embedded Web Server	43
Step two: Set up Scan to Network Folder	44
Method one: Use the Scan to Network Folder Wizard	44
Method two: Use Scan to Network Folder Setup	45
Step one: Begin the configuration	45
Step two: Configure the Scan to Network Folder settings	45
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	46
Dialog two: Folder Settings	46
Configure the destination folder for scanned documents	47
Select the destination folder permissions	50
Dialog three: Notification settings	51
Dialog four: Scan Settings	52
Dialog five: File Settings	52
Dialog six: Summary	53
Step three: Complete the configuration	53
Set up Scan to USB Drive	53
Introduction	53
Step one: Access the HP Embedded Web Server	53
Step two: Enable Scan to USB Drive	54
Step three: Configure the Quick Sets (optional)	54
Default scan settings for Scan to USB Drive setup	55
Default file settings for Save to USB Setup	56
Set up Scan to SharePoint®	56
Introduction	57
Before you begin	57
Step one: Access the HP Embedded Web Server (EWS)	57
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	58
Scan and save a file directly to a Microsoft® SharePoint site	59
Quick set scan settings and options for Save to SharePoint®	60
Create a Quick Set	62
Introduction	62
Step one: Access the HP Embedded Web Server (EWS)	62
Step two: Add and manage Quick Sets	63
Add a Quick Set	63
Edit a Quick Set	64
Copy a Quick Set	64
Remove a Quick Set	65
Quick Set settings and options	65
Load originals	68
Document loading tips	68
Supported paper types and sizes	71
Load paper in the Automatic Document Feeder (ADF) input tray	73
Introduction	73
Required guidelines before loading documents	73
Method to load documents	74
Load same-sized documents	74
Load documents on the scanner glass	75
Perform a scan task	76
Send a scanned document to one or more email addresses	76
Introduction	76
Scan and send a document to email	76
Scan to Fax	77
Introduction	77
Scan to Fax	78
Scan and send to network folder	79
Introduction	79
Scan and save the document to a network folder	79
Scan and send to USB Flash Drive	80
Introduction	80
Scan and save the document to a USB flash drive	80
Additional options when scanning	82
HP JetAdvantage business solutions	84
Additional scan tasks	84
Use the scanning software (Windows)	85
Scan to a picture	85
Scan to a PDF	86
Scan text for editing (OCR)	86
Scan to email	86
Send to cloud	86
Scan long or extra-long documents	87
Detect multi-feeds	87
Everyday Scan	87
Filter out color from a document (color dropout)	87
Automatically detect color	88
Automatically straighten scanned images	88
Scan by using other scan software	88
Use the scanning software (OS X)	89
Mobile scanning	90
Scanning tips	90
Optimize scanning and task speeds	90
Care and maintenance	91
Clean the product	92
Clean the scanning strips	92
Clean the rollers	92
Introduction	92
Clean the rollers	93
Install an accessory into the hardware integration pocket	95
Replace parts	97
Replace the separation rollers and cover	97
Order maintenance and scanning supplies	99
Order parts and accessories	99
Customer self-repair parts	99
Manage the scanner	103
Advanced configuration with the HP Embedded Web Server (EWS)	103
Introduction	103
How to access the HP Embedded Web Server (EWS)	103
HP Embedded Web Server features	104
Information tab	104
General tab	105
Scan/Digital Send tab	106
Fax tab	106
Troubleshooting tab	107
Security tab	107
HP Web Services tab	108
Networking tab	108
Configure IP network settings	110
Scanner sharing disclaimer	110
View or change network settings	110
Rename the scanner on a network	110
Manually configure IPv4 TCP/IP parameters from the control panel	111
Manually configure IPv6 TCP/IP parameters from the control panel	111
Link speed and duplex settings	112
Scanner security features	113
Introduction	113
Security statements	113
IP Security	113
Assign an administrator password	113
Encryption support: HP High Performance Secure Hard Disks	114
Lock the formatter	114
Energy-conservation settings	115
Introduction	115
Set the sleep timer and configure the scanner to use 2 watts or less of power	115
Set the sleep schedule	115
HP Web Jetadmin	117
HP Digital Sending Software (HP DSS)	117
Upgrade the firmware	118
Solve problems	119
Additional troubleshooting	120
Restore factory settings	121
Introduction	121
Method one: Restore factory settings from the scanner control panel	121
Method two: Restore factory settings from the HP Embedded Web Server (network-connected products onl ...	121
Scanner installation problems	122
Check the cables	122
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	122
Power issues	124
Scanner will not turn on	124
The scanner has paused or shut down	124
Scanner keeps turning off	125
Scanner does not pick up paper or misfeeds	126
Introduction	126
The scanner does not pick up paper	126
The scanner picks up multiple sheets of paper	126
The document feeder jams, skews, or picks up multiple sheets of paper	127
Clear paper jams	128
Introduction	128
Experiencing frequent or recurring paper jams?	128
Clear paper jams in the Automatic Document Feeder (ADF)	129
Improve scan image quality	131
Check the scanner glass for dirt and smudges	131
Check the resolution settings	132
Check the color settings	132
Check the image-adjustment settings	133
Optimize scan quality for text or pictures	133
Check the output-quality settings	134
Clean the pickup rollers and separation pad in the Automatic Document Feeder (ADF)	134
Solve wired network problems	137
Introduction	137
Poor physical connection	137
The computer is unable to communicate with the product	137
The product is using incorrect link and duplex settings for the network	138
New software programs might be causing compatibility problems	138
The computer or workstation might be set up incorrectly	138
The product is disabled, or other network settings are incorrect	138

Match case Limit results 1 per page

Scanner installation problems

●

Check the cables

●

Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)

Check the cables

Cable type

Action

Power cable

The power cable is connected between the scanner and a power outlet.

●

Ensure that the power cable is securely connected between the scanner and a live electrical outlet

or surge protector.

●

If the power cable is connected to a surge protector, ensure that the surge protector is plugged

into an outlet and turned on.

●

Press the Power button to turn oﬀ the scanner, and then turn oﬀ the computer. After 30 seconds,

turn on the scanner and then turn on the computer, in that order.

USB cable

The USB cable is connected between the scanner and the computer.

●

Use the cable that was included with the scanner. Another USB cable might not be compatible

with the scanner.

●

Ensure that the USB cable is securely connected between the scanner and the computer.

●

If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on

the back of the computer.

For additional USB troubleshooting information, see

www.hp.com/

go/DSFlow8500fn2

www.hp.com/

support/sjﬂowN9120fn2

, select your country/region, and then use the search tool to

ﬁnd USB troubleshooting topics.

Ethernet cable

The Ethernet cable is connected between the scanner and the network port.

Ensure that the Ethernet cable is securely connected between the scanner and your network port.

Make sure the Orange LED light on scanner network port is blinking. This will ensure there is

communication within your local network and device.

For additional Ethernet troubleshooting information, see

www.hp.com/

support

, select your country/

region, and then use the search tool to ﬁnd Ethernet troubleshooting topics.

Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)

If checking the scanner cable connections did not solve the problem, the problem might have occurred because

of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools.

Press the Power

button to turn oﬀ the scanner, and then disconnect the USB cable and power cable from

the scanner.

On the computer, open Control Panel and use the

Add/Remove

tool (in Windows 7, Windows 8, Windows

8.1, and Windows 10 use the

Programs and Features

tool) to uninstall the applications.

Restart the computer.

Reinstall the HP ScanJet Drivers and Tools.

112

Chapter 5

Solve problems

ENWW