HP StorageWorks 1510i HP StorageWorks 1510i Modular Smart Array maintenance an - Page 32

Verification procedures may include: • Viewing status and error messages sent to the controller LCD panel. • Viewing the LED illumination patterns on the MSA and the component. • Viewing system event logs or other reports generated by system-management tools, such as HP-SIM. Customer self repair HP products are designed with many Customer Self Repair (CSR) components to minimize repair time and allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP (or HP service providers or partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory - Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional - Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. To satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as No in the Illustrated parts list. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center, and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, go to: http://www.hp.com/go/selfrepair. Parts-only warranty service Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only warranty service, HP provides replacement parts free of charge. For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts for you, you are charged for the travel and labor costs of this service. Procuring the spare component The Illustrated parts list lists the parts that qualify for CSR, including assembly and spare numbers. Parts have a nine-character component number on their label. The first six characters identify the element; the last three characters define the revision level. The replacement component revision level must be the same as, or later than, the number on the failed component. The greater the revision level, the later the revision. Returning the defective component In the materials shipped with a CSR component, HP specifies whether the defective component must be returned to HP. In cases where it is required, you must ship the defective part back to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP 32 Customer replaceable components