HP T5735 Administrator's Guide Linux-based HP Compaq t5735 Thin Client - Page 74

Troubleshooting, Altiris, HP Connection Administrator, Citrix ICA, ISSUE, SOLUTION, active, connected

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7 Troubleshooting Altiris ISSUE Altiris fails to restore my Debian image from a USB storage device. SOLUTION This issue occurs with Altiris versions prior to 6.8.177. The issue does not occur with Altiris 6.8.177 or higher. Update to a more recent version of Altiris. HP Connection Administrator ISSUE Launching a connection changes the connection state to active then immediately back to not connected without establishing a connection. SOLUTION There can be a variety of reasons for this behavior. If the connection is set to ping first and the host name cannot be resolved, the target is behind a firewall or unable to successfully ping the target. As a workaround, disable Ping first under Advanced settings for the connection. As a diagnostic step, try pinging the host from a console. Citrix ICA ISSUE After connecting to Adobe Acrobat as a Published Application and then shutting down the connection, the Adobe process does not properly terminate and will not allow you to relaunch an Adobe session. SOLUTION HP Connection Administrator is designed to prevent multiple instances of the same connection to run. To resolve this issue, update to a newer version of Adobe or contact Citrix for an alternative solution. ISSUE The Audio input feature is grayed out in Citrix ICA client and the microphone input does not work even with this feature enabled in HP Connection Administrator. 66 Chapter 7 Troubleshooting ENWW

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7
Troubleshooting
Altiris
ISSUE
Altiris fails to restore my Debian image from a USB storage device.
SOLUTION
This issue occurs with Altiris versions prior to 6.8.177. The issue does not occur with Altiris 6.8.177 or
higher. Update to a more recent version of Altiris.
HP Connection Administrator
ISSUE
Launching a connection changes the connection state to
active
then immediately back to
not
connected
without establishing a connection.
SOLUTION
There can be a variety of reasons for this behavior. If the connection is set to ping first and the host
name cannot be resolved, the target is behind a firewall or unable to successfully ping the target. As a
workaround, disable
Ping first
under
Advanced
settings for the connection. As a diagnostic step, try
pinging the host from a console.
Citrix ICA
ISSUE
After connecting to Adobe Acrobat as a Published Application and then shutting down the connection,
the Adobe process does not properly terminate and will not allow you to relaunch an Adobe session.
SOLUTION
HP Connection Administrator is designed to prevent multiple instances of the same connection to run.
To resolve this issue, update to a newer version of Adobe or contact Citrix for an alternative solution.
ISSUE
The Audio input feature is grayed out in Citrix ICA client and the microphone input does not work even
with this feature enabled in HP Connection Administrator.
66
Chapter 7
Troubleshooting
ENWW