HP TouchSmart IQ700 HP TouchSmart Desktop PCs - Troubleshooting and Maintenanc - Page 17

Hardware Installation

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Hardware Installation (continued) Symptom A new device is not recognized as part of the system. (continued) A new device does not work. A device does not work after installing a new device. Possible solution Restart the computer, and follow the instructions for accepting the changes. Deselect the automatic settings in the operating system for the card, and choose a basic configuration that doesn't cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. You must be logged in with administrative privileges to install or uninstall a device driver. If you need to switch users, click the Windows Start Button, click the Arrow button next to the Lock button, and then click Switch User. Choose a user with administrative privileges. To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to the problem device and check for exclamation points in a yellow circle near the device icon. The exclamation point means there is a device conflict or problem with the device. Exclamation points do not always appear when a device is not working properly. 4 If you have removed a hardware device and the device driver is listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver for the new device driver to work properly, do the following: Right-click the device, click Uninstall, and then click OK. 5 Double-click the name of the device, and select Properties. 6 If available, click the Resources tab to verify that there is a device conflict. 7 Click the General tab to see if your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart. Troubleshooting Computer Problems 13

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Troubleshooting Computer Problems
13
A new device is not
recognized as part of
the system.
(
continued
)
Restart the computer, and follow the instructions for accepting the changes.
Deselect the automatic settings in the operating system for the card, and
choose a basic configuration that doesn’t cause a resource conflict.
You can also reconfigure or disable devices to resolve the resource conflict.
A new device does not work.
You must be logged in with administrative privileges to
install or uninstall a device driver. If you need to switch
users, click the
Windows Start Button
, click the
Arrow
button next to the
Lock
button, and then click
Switch User
. Choose a user
with administrative privileges.
A device does not work after
installing a new device.
To resolve a device conflict, you may need to disable one of the devices or
uninstall an old device driver:
1
Click the
Windows Start Button
, right-click
Computer
, and then
select
Properties
.
2
Under
Tasks
, click
Device Manager
.
3
Click the plus sign (
+
) next to the problem device and check for
exclamation points in a yellow circle near the device icon. The
exclamation point means there is a device conflict or problem with the
device. Exclamation points do not always appear when a device is not
working properly.
4
If you have removed a hardware device and the device driver is listed in
the Device Manager, this may be causing the device conflict. To uninstall
the old driver for the new device driver to work properly, do the following:
Right-click the device, click
Uninstall
, and then click
OK
.
5
Double-click the name of the device, and select
Properties
.
6
If available, click the
Resources
tab to verify that there is a device
conflict.
7
Click the
General
tab to see if your device is enabled and working
properly. If it is available, click the
Troubleshoot
button, and follow the
onscreen instructions in the device troubleshooter wizard.
8
Restart the computer. Click the
Windows Start
Button
, click the
Arrow
button next to the
Lock
button, and then click
Restart
.
Hardware Installation
(
continued
)
Symptom
Possible solution