HP TouchSmart IQ700 HP TouchSmart Desktop PCs - Troubleshooting and Maintenanc - Page 18

Internet Access Symptom I cannot connect to the Internet. Possible solution Open the Network and Sharing Center to check for Internet connection problems: I cannot automatically start Internet programs. Web pages load slowly. 1 Click the Windows Start Button, and then click Control Panel. 2 Click Network and Internet, then click Network and Sharing Center. Verify Internet settings, or contact your Internet Service Provider (ISP) for assistance. Verify that you are using the proper cables for your Internet connection type. Your computer has an Ethernet network adapter (also called a network interface card, or NIC). A NIC uses a network cable to connect to a local area network (LAN). Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. For more information about connecting to the Internet, press the HP Help button on the keyboard to open the Help and Support Center. Verify that the Web browser is installed and set up to work with your ISP. Try to connect again later, or contact your ISP for assistance. Log in to your ISP, and start the desired program. Open the Network and Sharing Center to check for Internet connection problems: The AOL program opens even when it is not being used. 1 Click the Windows Start Button, and then click Control Panel. 2 Click Network and Internet, then click Network and Sharing Center. You may want to remove the AOL program. To uninstall AOL: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. 14 Troubleshooting and Maintenance Guide