HP TouchSmart IQ700 HP TouchSmart Desktop PCs - Troubleshooting and Maintenanc - Page 20

Keyboard and Mouse Symptom Keyboard commands and typing are not recognized by the computer. Wireless keyboard does not work or is not detected. Wireless mouse does not work or is not detected. Cursor does not respond to mouse movement. Cursor responds slowly to mouse movement. Possible solution Restart the computer: 1 Using the mouse, click the Arrow button next to the Lock button, and then click Shut Down. 2 Disconnect the power cord from the electrical outlet and then from the computer. 3 Reconnect the power cord to the computer, then plug into the electrical outlet. 4 Turn on the computer. Refer to the Limited Warranty and Support Guide to contact Support. Ensure the keyboard is within the range of the receiver. Replace the batteries in the wireless keyboard. Refer to the documentation that came with the keyboard. Ensure the mouse is within the range of the receiver. Replace the batteries in the wireless mouse. Refer to the documentation that came with the mouse. Restart your computer using the keyboard: 1 Press the Alt and Tab keys on the keyboard at the same time to navigate to an open application. 2 Press the Ctrl and S keys on the keyboard at the same time to save your changes in the selected application (Ctrl+S is the keyboard command for Save on most - not all - applications). 3 After saving changes in all open applications, press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu. 4 Use the arrow keys to select the Arrow button next to the Lock button. Select Shut Down, and then press the Enter key on the keyboard. 5 After the shutdown is complete, reconnect the mouse connector to the back of your computer, and then turn on your computer. Use a mouse pad or other rough surface under the mouse. 16 Troubleshooting and Maintenance Guide