HP Vectra VL410 hp vectra vl410, troubleshooting guide - Page 21

Keyboard Test Error, Floppy Drive Test Error

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If You Have a Problem Keyboard Test Error Have you checked that... Ö The keyboard cable is correctly connected The keyboard is clean and keys are not stuck down The keyboard is working Ö Ö How 1 Switch off the PC. 2 Plug the cables into the correct connectors on the back of the PC (you may have problems if you connect the mouse to the keyboard connector). Check all keys are at the same height, and none are stuck (keyboard) 1 Switch off the PC. 2 Replace the keyboard by a known working unit. 3 Switch on the PC, and check it works. Run e-Diagtools. Refer to page 26. The keyboard port is working Ö Ö You are using the latest BIOS for your PC If the problem persists, contact your authorized support provider 1 Disconnect the keyboard from the PC. 2 Attach the keyboard to another PC of the same model. 3 If the keyboard works you may need a new system board. Contact your authorized support provider. Download the latest BIOS and instructions for its installation from HP's Web at: www.hp.com/go/vectrasupport Floppy Drive Test Error Have you checked that... The drive is correctly configured in the PC's Setup program. The floppy drive is working Ö Ö How 1 Restart the PC. 2 Press F8 when the HP logo appears, then select Enter Setup. 3 Check the floppy disk drive is enabled and that the correct type is selected (refer to page 14). Insert a known working floppy disk and see if it works Ö Run e-Diagtools. Refer to page 26. Ö You are using the latest BIOS for your PC Download the latest BIOS and instructions for its installation from HP's Web at: www.hp.com/go/vectrasupport Advanced Troubleshooting Ö The drive cables are correctly connected The drive cable is working Ö The drive itself has not failed Ö 1 Disconnect the power cord. 2 Remove the PC's cover (see page 32). 3 Check the floppy drive's power and data cables are correctly connected. Refer to the HP Vectra XE310 Upgrade Guide (details on page 5). 4 Close the PC then switch it on and check it works. 1 Disconnect the power cord. 2 Remove the PC's cover (see page 32). 3 Replace the floppy drive cable by a known working cable from the same model of PC, if possible. 4 Close the PC then switch it on and check it works. 1 Disconnect the power cord. 2 Remove the PC's cover (see page 32). 3 Replace floppy by a known working drive from the same model of PC, if possible. Refer to the HP Vectra XE310 Upgrade Guide (see page 5). 4 Close the PC then switch it on and check it works. 5 If the drive works, replace the defective drive. Refer to page 14 for more information on troubleshooting floppy drives. If the problem persists, contact your authorized support provider 21

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If You Have a Problem
21
Keyboard Test Error
Have you checked that...
How
The keyboard cable is correctly connected
Ö
1
Switch off the PC.
2
Plug the cables into the correct connectors on the back of the PC (you
may have problems if you connect the mouse to the keyboard connector).
The keyboard is clean and keys are not
stuck down
Ö
Check all keys are at the same height, and none are stuck (keyboard)
The keyboard is working
Ö
1
Switch off the PC.
2
Replace the keyboard by a known working unit.
3
Switch on the PC, and check it works.
Run e-Diagtools. Refer to page 26.
The keyboard port is working
Ö
1
Disconnect the keyboard from the PC.
2
Attach the keyboard to another PC of the same model.
3
If the keyboard works you may need a new system board. Contact your
authorized support provider.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its installation from HP’s Web
at:
www.hp.com/go/vectrasupport
If
f
f
f the
e
e
e problem
m
m
m persists,
,
,
, contact
t
t
t your
r
r
r authorized
d
d
d supp
pp
pp
pport
rt
rt
rt provider
Floppy Drive Test Error
Have you checked that...
How
The drive is correctly configured in the
PC’s
Setup
program.
Ö
1
Restart the PC.
2
Press
F8
when the HP logo appears, then select
Enter Setup
.
3
Check the floppy disk drive is enabled and that the correct type is
selected (refer to page 14).
The floppy drive is working
Ö
Insert a known working floppy disk and see if it works
Ö
Run e-Diagtools. Refer to page 26.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its installation from HP’s Web
at:
www.hp.com/go/vectrasupport
Advanced Troubleshooting
The drive cables are correctly connected
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 32).
3
Check the floppy drive’s power and data cables are correctly connected.
Refer to the
HP Vectra XE310 Upgrade Guide
(details on page 5).
4
Close the PC then switch it on and check it works.
The drive cable is working
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 32).
3
Replace the floppy drive cable by a known working cable from the same
model of PC, if possible.
4
Close the PC then switch it on and check it works.
The drive itself has not failed
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 32).
3
Replace floppy by a known working drive from the same model of PC,
if possible. Refer to the
HP Vectra XE310 Upgrade Guide
(see page 5).
4
Close the PC then switch it on and check it works.
5
If the drive works, replace the defective drive.
Refer to page 14 for more information on troubleshooting floppy drives. If the problem persists, contact your authorized support
provider