HP Vectra VL410 hp vectra vl410, troubleshooting guide - Page 8

What to Do First

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If You Have a Problem What to Do First Don't panic! Most things that go wrong with computers can be fixed relatively easily - provided you do not rush into them. Use the following checklist to see where you can find help. Ö Is the problem hardware- or software- related? • Run HP e-Diagtools to see whether you have a hardware or software problem (refer to page 26). Is the problem related to an application? Ö • Refer to the application's online and/or printed documentation. You can also check the software manufacturer's website Check for viruses? Ö • Your problem might be caused by a virus. Use your antivirus software to check for viruses. It is recommended that you run a thorough check on your entire system. Is the problem with Windows? Ö Yes Refer to Windows Help, accessed by selecting Help from the Windows Start menu. Still Need Help? No • For other help, refer to the troubleshooting sections starting on page 9 or the Frequently Asked Questions starting on page 24. Ö • Collect information on your PC (see page 38) then contact your authorized support provider. For Customer Care Center numbers, refer to page 39. • For a wide range of information and support, refer to the HP Web at: www.hp.com/go/vectrasupport. • For information on your warranty, refer to the Quick User's Guide provided with your PC or he HP Web at: www.hp.com/go/vectrasupport. 8

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If You Have a Problem
8
What to Do First
Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do
not rush into them. Use the following checklist to see where you can find help.
Is the problem hardware- or software-
related?
Ö
•
Run HP e-Diagtools to see whether you have a hardware
or software problem (refer to page 26).
Is the problem related to an
application?
Ö
•
Refer to the application’s online and/or printed
documentation. You can also check the software
manufacturer’s website
Check for viruses?
Ö
•
Your problem might be caused by a virus. Use your
antivirus software to check for viruses. It is
recommended that you run a thorough check on your
entire system.
Is the problem with Windows?
Ö
Yes
Refer to Windows Help, accessed by selecting Help from
the Windows Start menu.
No
•
For other help, refer to the troubleshooting sections
starting on page 9 or the Frequently Asked Questions
starting on page 24.
Still Need Help?
Ö
•
Collect information on your PC (see page 38) then
contact your authorized support provider. For Customer
Care Center numbers, refer to page 39.
•
For a wide range of information and support, refer to the
HP Web at:
www.hp.com/go/vectrasupport.
•
For information on your warranty, refer to the
Quick
User’s Guide
provided with your PC or he HP Web at:
www.hp.com/go/vectrasupport.