HP Vectra VL410 hp vectra vl410, troubleshooting guide - Page 25

If You Have a Problem FAQs Problems with power management My PC hangs when coming back from suspend under Windows 98. What should I do? Ö My parallel port did not work after waking up from standby mode S1 under Windows 98 Hitting a key on my keyboard does not always wake up the PC. Why? Ö Ö Problems with recovery cd-roms Ö When using the Image Creation and Recovery CD- ROM, the PC stops. Why? Why is my PC not booting from the CD-ROM? Ö Problems with LANs Ö I get an error message in Windows 98 when changing the name of the workgroup. What can I do? Problems with storage devices Ö I have a problem when I try to boot on my ZIP device. What can I do? Ö The Zip device attached to the parallel port of my PC doesn't work under Windows 98. What should I do? Occasionally, under Windows 98 SE, the PC does not wake from standby mode. To solve the problem, open the power management window by clicking Start Ö Settings Ö Control Panel Ö Power Management. In the System Standby field, enter a value that is smaller than the value in the Turn Off Monitor field. This is a known issue with Windows 98 ACPI. See support.microsoft.com/support/kb/articles/Q 242/9/39.ASP?LNG=ENG&SA=AL Your PC may be in a "deep sleep" mode. Normally, you can wake the PC by pressing any key or the On/Off button. However, the operating system can disable the keyboard. To enable the keyboard, right-click My Computer and select Properties > Hardware > Device Manager. Right-click on Keyboard, select Properties and check the "Allow this device to bring the computer out of standby" checkbox. When the BIOS setup field "State after power failure" is set to "Off" the PC stops and does not reboot correctly. To solve the problem, manually power on the PC and continue the recovery process. It is likely that some BIOS-level settings (boot device order, security settings etc.) do not have correct values. Restart your PC and enter the Setup program by pressing F8 and then selecting the option to enter Setup). Change the incorrect settings, then try booting from the CD-ROM again. It is also possible that the CD-ROM drive is not connected properly. After changing the Workgroup Name in the Network Properties window your computer will prompt you to reboot. After rebooting, reboot a second time to fix the problem. Your Zip device must be installed on the secondary IDE channel as 'master' and your CD driver as 'slave'. In addition, in the BIOS setup, it must be placed before the floppy drive in the boot order. This is due to an incompatibility problem between the Iomega driver and a patch released by Microsoft for another problem. If you experience this problem, you need to uninstall the Microsoft patch by typing the following command at a DOS command prompt: Start Ö Programs Ö MS-DOS prompt %windir%\rundll.exe% windir%\system\setupx.dll,InstallHinf SectionDefaultInstall 132 %windir%\inf\qfe\win98.se\242939un.inf Need More Help? For more detailed help refer to: • HP Instant Support at www.hp.com/go/instantsupport. For automated diagnostics and solutions, software solutions, and the troubleshooting knowledge base. • The HP Vectra support web site at: www.hp.com/go/vectrasupport. For downloads, documentation, support and troubleshooting information. 25