HP Vectra VL410 hp vectra vl410, troubleshooting guide - Page 9

My PC Doesn’t Start Properly - specifications

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If You Have a Problem My PC Doesn't Start Properly The PC Doesn't Power On Have you checked that... The PC's power cord is correctly connected The PC's power outlet is working The PC's voltage switch is correctly set Ö Ö Ö You did not hear a series of beeps when you turned the PC on Ö Ö The PC's power-on LED lights when you press the On/Off switch Advanced Troubleshooting The problem is not being caused by an internal device Ö The power supply is working properly Ö If the problem persists, contact your authorized support provider How Connect the power cord to a grounded power outlet and to the PC Plug another device into the power outlet and check that it works 1 Disconnect the power cord. 2 Select the correct setting on the voltage switch located beside the power connector in the rear of the PC. 3 Reconnect the power cord. 4 Start the PC. If you hear a series of beeps when you turn the PC on, refer to page 19. If the LED does not light, check that the status panel connector is connected correctly to the system board, refer to page 37. 1 Disconnect the PC's power cord. 2 Remove the PC's cover (refer to page 32). 3 Remove internal power connectors from all internal devices. 4 Reconnect the PC's power cord. 5 Reconnect the power connectors one by one to the internal devices to see which device is defective. 6 Contact your authorized support provider. 1 When you power on the PC, check that the light on the On/Off button comes on and that you hear the power supply fan. 2 If nothing happens, contact your authorized support provider. The original power supply unit may have to be replaced. The Power-On Self Test Displays an Error An on-screen error or a series of beeps when the PC starts means there is a configuration problem Have you checked that... How The part of your configuration with which the Power-On Self Test has detected an error Ö For more specific troubleshooting information, refer to "Software Problems" on page 16 If you still have a problem Ö Run HP e-Diagtools (refer to page 26) 9

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If You Have a Problem
9
My PC Doesn’t Start Properly
The PC Doesn’t Power On
Have you checked that...
How
The PC’s power cord is correctly connected
Ö
Connect the power cord to a grounded power outlet and to the PC
The PC’s power outlet is working
Ö
Plug another device into the power outlet and check that it works
The PC’s voltage switch is correctly set
Ö
1
Disconnect the power cord.
2
Select the correct setting on the voltage switch located beside
the power connector in the rear of the PC.
3
Reconnect the power cord.
4
Start the PC.
You did not hear a series of beeps when you
turned the PC on
Ö
If you hear a series of beeps when you turn the PC on, refer to
page 19.
The PC’s power-on LED lights when you press the
On/Off switch
Ö
If the LED does not light, check that the status panel connector is
connected correctly to the system board, refer to page 37.
Advanced Troubleshooting
The problem is not being caused by an internal
device
Ö
1
Disconnect the PC’s power cord.
2
Remove the PC’s cover (refer to page 32).
3
Remove internal power connectors from all internal devices.
4
Reconnect the PC’s power cord.
5
Reconnect the power connectors one by one to the internal
devices to see which device is defective.
6
Contact your authorized support provider.
The power supply is working properly
Ö
1
When you power on the PC, check that the light on the On/Off
button comes on and that you hear the power supply fan.
2
If nothing happens, contact your authorized support provider. The
original power supply unit may have to be replaced.
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The Power-On Self Test Displays an Error
An on-screen error or a series of beeps when the PC starts means there is a configuration problem
Have you checked that...
How
The part of your configuration with which the
Power-On Self Test has detected an error
Ö
For more specific troubleshooting information, refer to “Software
Problems” on page 16
If you still have a problem
Ö
Run HP e-Diagtools (refer to page 26)