HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Disk Array Site Preparation - Page 38

Item A public voice phone line near the disk array Purpose Needed to allow your staff and HP representatives to communicate inside and outside your site. HP StorageWorks XP Continuous Track (C-Track) The HP StorageWorks XP Continuous Track (C-Track) remote support solution detects and reports events to the XP Remote Monitoring Center (RMC). C-Track transmits heartbeats, system information messages (SIMs), and configuration information for remote data collection and monitoring purposes. C-Track also enables the HP Storage technology Center (STC) to remotely diagnose issues and perform maintenance, if you permit remote device access (RDA). C-Track solution offers Internet connectivity and modem connectivity options. The C-Track solution offers Internet connectivity and modem connectivity options. If you choose the Internet-based remote support solution, additional infrastructure and site preparation are required. Additional preparation may include server and router requirements, which you and HP may be responsible for implementing. For more information about the C-Track Internet-based solution, ask an HP representative. HP Insight Remote Support Advanced HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country. The HP Insight Remote Support products available for the XP24000/XP20000 disk arrays are described in Table 14 on page 38. NOTE: HP Insight Remote Support Standard is not supported on XP Disk Arrays. Table 14 HP XP24000/XP20000 Disk Array Remote Support Products HP Product Description Application AE241A HP XP Remote Device Access w/LAN Support (Recommended) For customers that fully commit to use HP Remote Support. It uses HP Insight Remote Support for XP Remote Device Monitoring utilizing LAN/Internet connectivity and Remote Device Access Support. This configuration is required to meet the objectives of XP disk array's Internet connectivity with Remote Device Access initiative and prerequisites for Critical Support contracts. HP recommends that the AE241A product with Internet connectivity should be utilized for all new XP installations, to ensure the optimal support model and highest TCE. 38 Site requirements for the HP Disk Arrays