HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Disk Array Site Preparation - Page 61

Delivery and unpacking, Checking for shipping shortage and damage, Unpacking the equipment

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4 Delivery and unpacking The disk array equipment is shipped directly from HP. If the disk array is part of a system order, HP coordinates shipment from all HP locations so that all of the equipment arrives at the site at approximately the same time. When your equipment is shipped, HP provides you with carrier information and an expected delivery date. Factors beyond HP's control can cause delivery delays. If you have not received your equipment within two weeks of its shipment from HP, contact your HP sales representative, who will trace your order and expedite delivery. CAUTION: Before delivery, make sure your site meets the "Delivery space requirements" on page 21. Checking for shipping shortage and damage Upon delivery of each equipment shipment: 1. Check the carrier's bill of lading to ensure that the items listed match the items delivered. Notify the carrier immediately if there are any discrepancies or missing items. 2. Inspect all shipping containers for signs of damage, such as dents, scratches, cuts, or water marks. 3. If you see any damage to the containers: a. Note on the bill of lading that there is apparent damage, subject to inspection. b. Arrange for the carrier's representative and an HP representative to be present when the item in question is unpacked. c. Contact your HP representative, who will make sure any damaged components are replaced, regardless of the circumstances and without waiting for any claim settlements. Unpacking the equipment HP representatives will supervise the unpacking and moving of the disk array equipment. You are responsible for providing the people, tools, and equipment necessary to perform these tasks. Required personnel HP recommends that three physically able personnel be available to assist with offloading the disk array equipment from the pallet. Personnel must be knowledgeable and experienced with the safe handling of large, heavy, and sensitive computer equipment. XP24000/XP20000 Disk Array Site Preparation Guide 61

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4 Delivery and unpacking
The disk array equipment is shipped directly from HP. If the disk array is part of a system order, HP
coordinates shipment from all HP locations so that all of the equipment arrives at the site at
approximately the same time.
When your equipment is shipped, HP provides you with carrier information and an expected delivery
date. Factors beyond HP's control can cause delivery delays. If you have not received your equipment
within two weeks of its shipment from HP, contact your HP sales representative, who will trace your
order and expedite delivery.
CAUTION:
Before delivery, make sure your site meets the
“
Delivery space requirements
”
on page 21.
Checking for shipping shortage and damage
Upon delivery of each equipment shipment:
1.
Check the carrier's bill of lading to ensure that the items listed match the items delivered. Notify
the carrier immediately if there are any discrepancies or missing items.
2.
Inspect all shipping containers for signs of damage, such as dents, scratches, cuts, or water
marks.
3.
If you see any damage to the containers:
a.
Note on the bill of lading that there is apparent damage, subject to inspection.
b.
Arrange for the carrier's representative and an HP representative to be present when the
item in question is unpacked.
c.
Contact your HP representative, who will make sure any damaged components are replaced,
regardless of the circumstances and without waiting for any claim settlements.
Unpacking the equipment
HP representatives will supervise the unpacking and moving of the disk array equipment. You are
responsible for providing the people, tools, and equipment necessary to perform these tasks.
Required personnel
HP recommends that three physically able personnel be available to assist with offloading the disk
array equipment from the pallet. Personnel must be knowledgeable and experienced with the safe
handling of large, heavy, and sensitive computer equipment.
XP24000/XP20000 Disk Array Site Preparation Guide
61