HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Disk Array Site Preparation - Page 39

HP Product Description Application AE242A HP XP No Remote Device Access w/LAN Supp (Default) For customers that commit to utilize Internet and Insight Remote Support connectivity for XP Remote Device Monitoring but will not allow for Remote Device Access to the XP array from HP for proactive and critical support processes. With no Remote Device Access, Critical Support contract prerequisites cannot be met. AE243A HP XP Modem Remote Support For customers that will commit to utilize remote support connectivity via modem rather than LAN/Internet connectivity. Modem is older technology that is significantly less reliable than LAN/Internet connectivity, is less capable, does not support some features for Remote Device Access, and generally should not be considered for new installations. The AE243A product is only allowed for customers that have valid reasons for not using Internet connectivity. The initial cost of this configuration only covers the additional warranty support cost to HP during warranty period. Other additional costs can also be incurred for support contracts for customers who do not have LAN configured. Factory Authorization will be required to order this product. Proof of a valid reason that Internet connectivity is not allowed must be provided for Factory Authorization approval. AE244A HP XP Mission Critical No LAN Support For a customer whose strict security protocols specifically prohibit inbound/ outbound traffic to/from the data center and thus will not allow Remote Support connection by either modem or LAN/internet connectivity; but does have Mission Critical Services with Customer Engineer onsite included in the terms of the support contract. Factory Authorization will be required to order this product. Proof of valid Customer Engineer onsite Mission Critical support contract must be provided for Factory Authorization approval. HP XP No Mission AE245A Critical No LAN Support For a customer whose strict security protocols specifically prohibit inbound/ outbound traffic to/from the data center and thus will not allow Remote Support connection by either modem or LAN and does not have a Mission Critical Services on-site contract. The added cost of this configuration only covers the additional warranty support cost to HP during warranty period. Other additional costs can also be incurred for support contracts for customers who do not have remote support configured. Details for both versions are available at: http://www.hp.com/go/insightremotesupport To download the software, go to Software Depot: http://www.software.hp.com Select Insight Remote Support from the menu on the right. Electrical requirements The following text explains the electrical requirements of your site to support the HP system. Line voltage Line voltage (AC) at the wall power outlet is a function of the local power utility and your building power distribution network. Voltages outside of the operating range of the HP system can cause intermittent system errors or a complete system shutdown. If required, an HP representative and your electrician can measure the available line voltage and make recommendations. XP24000/XP20000 Disk Array Site Preparation Guide 39