HP Z558 HP Digital Entertainment Center - Software Guide - Page 199
Media Center does, CD or DVD.
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UPC - 882780141766
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Troubleshooting Problem I cannot remove a CD or DVD. Send/Don't Send error messages keep appearing. My remote control sensor does not seem to work with my remote control. Media Center does not recognize my set-top box remote control. Possible solution 1 Turn on the HP Digital Entertainment Center and press the Eject button near the drive to extend the tray. Or Double-click My Computer, right-click the drive letter of the stuck drive, and click Eject. Or If you have a multimedia keyboard, press the Eject key on the keyboard. The Eject key is sometimes near the volume knob or media playback keys. If these methods do not work a disc is jammed. 1 Turn off the HP Digital Entertainment Center and unplug it from the power source. 2 Open the protective door flap in front of the drive door by pressing it on the lower edge. 3 Insert a paperclip gently into the hole on the front of the CD or DVD drive door until the door opens. If you get an error message with Send and Don't Send options, close the dialog box by clicking Send or Don't Send. Continue with your tasks. For best performance, HP recommends that you restart your HP Digital Entertainment Center at a convenient time. To restart the HP Digital Entertainment Center: Click Start on the taskbar, click Turn Off Computer, and then click Restart. ■ Make sure the remote control sensor is plugged into the HP Digital Entertainment Center correctly; see the setup poster. ■ Make sure you point the receiver directly at the remote sensor at the correct range of about 5 to 10 feet away. ■ Restart your HP Digital Entertainment Center. (If you cancel out of the setup wizard while the HP Digital Entertainment Center is learning the remote signals, the remote sensor may no longer receive commands normally.) Set-top box remote controls that use the RC5 protocol are not compatible with Media Center. Troubleshooting 189
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