HP d640 HP D640 High-Volume Printer - Enhanced Features Manual, C5620-90027 - Page 30

Paper Jam and New Status Messages Note Note The new status message feature requires Engine Firmware Revision E01Vxx L39 or later. The following table lists each paper jam and new status message that displays on the control panel and how to clear them. More detailed information on clearing paper path problems appears on the pages listed in the D640 User Manual. You can also refer to the illustrated paper path clearing pictures located on the inside of the printer's front door. If a jam is not completely cleared by the operator, a message "Paper at xxx" is displayed. This status message does not have a jam code and is not logged in the event log. Paper Jams and Status Messages Paper Jam Message or Status Message Remedy Paper Input Jams and Status Messages TRAY1 Pick error TRAY2 Pick error Remove tray (1, 2, or 3). Remove paper jam from paper entry area and/or within tray. TRAY3 Pick error Feed path jam 1 Feed path jam 2 Feed path jam 3 Paper at Tray1 areaa Paper at Tray2 areaa l Open the front door, lower transfer assembly, rotate knob 1 counterclockwise and knob 2 clockwise to free paper, and remove jammed paper. l Open the right-side door. Remove jammed paper. Paper at feed path Knob 1 Feed path jam 4 Paper at feed path Knob 2a Open the front door, lower transfer assembly, rotate knob 1 counterclockwise and knob 2 clockwise to free paper, and remove jammed paper. HCI jam 1 Open HCI, lower paper, and remove jammed paper. Refer to page in D640 User Manual 3-24 3-26 3-26 3-32 26 Chapter 2: Using Enhanced Features