HP t5335z Troubleshooting Guide: HP t5335 Thin Clients - Page 25

No IP Address

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No IP Address No IP Address Done Thin client Yes have a valid IP address? N Ping N Loopback OK? Yes Done Yes Ping N Gateway OK? Yes Thin client have a valid IP address? N Reimage device using restore Reboot unit and server. Ping Server by name OK? N Contact Server Administrator to verify DCHP, DNS services started. Replace network cable. Yes Done If none of above corrects the issue, service the unit. Note: Refer to the Warranty for coverage information. Troubleshooting 19

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No IP Address
No IP Address
Replace network
cable.
Contact Server Administrator
to verify DCHP, DNS services
started.
Reimage device
using restore
Done
If none of above corrects the issue, service the unit.
Note: Refer to the Warranty for coverage information.
Ping
Loopback
OK?
Reboot unit and
server.
N
Yes
N
Yes
N
Thin client
have a valid
IP address?
Done
Ping
Gateway
OK?
Ping
Server by
name OK?
Thin client
have a valid
IP address?
N
N
Yes
Done
Yes
Yes
Troubleshooting
19