IBM 3580-L11 Setup Guide - Page 51

Troubleshooting, If you encounter problems when running the 3580 Tape Drive

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Chapter 5. Troubleshooting If you encounter problems when running the 3580 Tape Drive, refer to the flowchart in Figure 14. For frequently asked questions and other information, visit the Web at http://www.ibm.com/storage/lto. Start Does the 3580 Tape Drive No power on? Yes 1. Try another electrical outlet. 2. Try another power cord. 3. Contact your IBM Service Representative for problem determination or machine replacement. Does air flow from the fan and any No Contact your IBM Service Representative for problem determination or machine message appear in replacement. the display? Yes Does the tape cartridge load and No unload properly? Yes Does the 3580 Tape Drive No correctly communicate with the server? Yes Does 1, 2, 5, 8, 9, A, E, F, o, c, d, or h appear in the single-character display? Yes Or Do three dots appear in the message display? 1. Refer to the section about loading and unloading a tape cartridge in this guide. 2. Contact your IBM Service Representative for problem determination or machine replacement. 1. Check the SCSI address switch for the correct address (refer to Procedure 1 in this chapter). 2. Check that the pins in the SCSI cable and terminator connectors are not damaged, and that the connectors are properly seated (refer to Procedure 3 in this chapter). 3. Contact your IBM Service Representative for problem determination or machine replacement. Contact your IBM Service Representative for problem determination or machine replacement. No Does 3 or 4 appear in the Yes single-character display? No 1. Check whether the latest level of firmware is installed on the drive (refer to Procedure 2 in this chapter). 2. Contact your IBM Service Representative for problem determination or machine replacement. Does 6, 7, or C appear in the Yes single-character display? No Contact your IBM Service Representative for problem determination or machine replacement. 1. If C appears, clean the drive with a cleaning cartridge and retry the operation. If the retry fails, continue with the next step. 2. Retry the failing operation with a new tape cartridge. If the retry fails, continue with the next step. 3. Check whether the latest level of firmware is installed on the drive (refer to Procedure 2 in this chapter). 4. Contact your IBM Service Representative for problem determination or machine replacement. Figure 14. Flowchart for Analyzing Maintenance Problems a67s0009 © Copyright IBM Corp. 2000 35

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Chapter 5. Troubleshooting
If you encounter problems when running the 3580 Tape Drive, refer to the flowchart in Figure 14. For
frequently asked questions and other information, visit the Web at
.
Yes
Yes
No
No
No
1. Try another electrical outlet.
2. Try another power cord.
3. Contact your IBM Service Representative for problem determination or
machine replacement.
1. Refer to the section about loading and unloading a tape cartridge in this guide.
2. Contact your IBM Service Representative for problem determination or
machine replacement.
1. Check the SCSI address switch for the correct address (refer to Procedure 1 in
this chapter).
2. Check that the pins in the SCSI cable and terminator connectors are not
damaged, and that the connectors are properly seated (refer to Procedure 3 in
this chapter).
3. Contact your IBM Service Representative for problem determination or
machine replacement.
1. Check whether the latest level of firmware is installed on the drive (refer to
Procedure 2 in this chapter).
2. Contact your IBM Service Representative for problem determination or
machine replacement.
1. If C appears, clean the drive with a cleaning cartridge and retry the operation.
If the retry fails, continue with the next step.
2. Retry the failing operation with a new tape cartridge. If the retry fails, continue
with the next step.
3. Check whether the latest level of firmware is installed on the drive (refer to
Procedure 2 in this chapter).
4. Contact your IBM Service Representative for problem determination or
machine replacement.
Contact your IBM Service Representative for problem determination or machine
replacement.
Contact your IBM Service Representative for problem determination or machine
replacement.
No
No
No
No
Yes
Yes
Yes
Yes
Yes
a67s0009
Start
Does the
3580 Tape Drive
power on?
Does air flow
from the fan and any
message appear in
the display?
Does the tape
cartridge load and
unload properly?
Does 1, 2,
5, 8, 9, A, E, F,
o, c, d, or h appear in
the single-character display?
Or
Do three dots appear
in the message
display?
Does 3 or 4
appear in the
single-character
display?
Does 6, 7, or C
appear in the
single-character
display?
Contact your
IBM Service Representative
for problem determination
or machine replacement.
Does the
3580 Tape Drive
communicate
with the server?
correctly
Figure 14. Flowchart for Analyzing Maintenance Problems
© Copyright IBM Corp. 2000
35