IBM 4910-33D Installation Guide

IBM 4910-33D Manual

IBM 4910-33D manual content summary:

  • IBM 4910-33D | Installation Guide - Page 1
    SurePOS 300 Installation and Service Guide for 4810/4910 Model x4x March 2009 G362-0560-00
  • IBM 4910-33D | Installation Guide - Page 2
  • IBM 4910-33D | Installation Guide - Page 3
    SurePOS 300 Installation and Service Guide for 4810/4910 Model x4x March 2009 G362-0560-00
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    Before using this information and the product it supports, be sure to read the general information under Appendix B, "Safety information," on page 51 and Appendix C, "Notices," on page 57. March 2009 This edition applies to Model x4x of the IBM 4810/4910 Point of Sale terminal and to all subsequent
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    and installing the front cover 27 Chapter 4. Problem determination 29 Problem determination tools 29 Supported memory keys 29 Using the IBM diagnostics for POS systems and peripherals package. . . . . 29 Diagnostics memory key setup 29 Troubleshooting 30 © Copyright IBM Corp. 2005, 2009 iii
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    For the European Union 65 For California 65 Flat panel displays 66 Monitors and workstations 66 Trademarks 66 Index 67 Part number index 69 iv SurePOS Installation and Service
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    LED operation 31 8. Beep Codes 31 9. POST messages displayed to the system monitor 32 10. 4810/4910 Problem symptoms table 32 11. Suspected Fault Table 34 12. Power cords 41 13. Keyboard/Mouse Connector Cash Drawer Connector 48 21. Powered USB Connector 49 © Copyright IBM Corp. 2005, 2009 v
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    March 2009 vi SurePOS Installation and Service
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    March 2009 Figures 1. Dimensions of the 4810/4910 SurePOS 300 3 2. Front view of 4810/4910 system unit 5 3. Rear view of the 4810/4910 model x4x (RS232 6 4. Rear view of the 4810/4910 model x4x (USB 6 5. Removing and installing the top cover 12 6. Service label 13 7. Removing the hard disk
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    March 2009 viii SurePOS Installation and Service
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    v Point of Sale Options and I/O Devices Service Guide, GC30-9737 v SurePOS 300 Operating System Installation Guide, GA27-4360 Model x4x of the IBM 4810/4910 SurePOS 300 requires UPOS drivers at level 1.9.6 or higher. IBM drivers are available from the IBM Retail Store Solutions Web site at http
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    technical information is available at http://www.ibm.com/solutions/retail/ store/support. Ask your questions in the TechLine section located at the bottom of this webpage. Publications accessibility The softcopy version of this guide and other related publications are accessibility enabled
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    March 2009 Between major revisions of this document, there might be minor technical updates. The latest version of this document is available on the Retail Store Solutions Web site at www.ibm.com/solutions/retail/store/support/publications/. About this guide xi
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    March 2009 xii SurePOS Installation and Service
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    IBM SurePOS 300 models The following can be included with the 4810/4910 Point of Sale terminal: v 4810-340 IBM SurePOS 300 system unit (no preload) v 4810-E40 Windows® preload units v 4910-E4S 4810-E40 base Connector Card installed - Three 12V Powered USB2.0 Memory v Two DIMM slots for 400 MHz DDR2
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    of Section 2.3.3 of the Universal Serial Bus OEM Point-of-Sale Device Interface Specification. Devices falling outside this specification may operate properly, but are not supported. Physical dimensions Figure 1 on page 3 shows the dimensions of the product. 2 SurePOS Installation and Service
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    2009 Product introduction Height Width Depth Figure 1. Dimensions of the 4810/4910 SurePOS 300 v Width: 245 mm (9.65 in.) v Depth AC input voltage with Wake-on-LAN enabled. (2) Configured with 15" IBM LCD 4820 Touch Display, IBM 2x20 Customer Display, IPM POS 4610 printer, PS/2 keyboard and PS
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    USB ports 1 and 2, the 12V USB port, and the PS/2 keyboard and mouse ports can only support a maximum 5V load of 1.5A without the modular flash drive installed or 1.2A with the modular flash that are available on the front view of the 4810/4910 system unit. 4 SurePOS Installation and Service
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    the descriptions of the indicators that are on the front cover: This indicates a standard USB port. This LED indicates HDD activity. This LED indicates the 4810 power state. Hold down the power button for 4 seconds to power off. Table 5. LED operation System state Off (No AC supplied) Off (AC
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    examples of the rear view of the 4810/4910 model x4x. 3 CD1 Figure 3. Rear view of the 4810/4910 model x4x (RS232) 3 CD1 Figure 4. Rear view of the 4810/4910 model x4x (USB) Table 6. device ports. These connectors also provide 12V and 5V for external devices. 6 SurePOS Installation and Service
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    port A 24V Cash drawer port Indicates that USB wake devices are supported when attached to this port Security screw location This symbol indicates installed by a customer to protect access to the inside of the system unit. (IBM does not provide this screw.) The screw is an M3 and can protrude into
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    Product introduction March 2009 8 SurePOS Installation and Service
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    Windows operating system. All hardware features are the same for all models. Preload features: v Windows XP® v Windows® Embedded for Point of Service (WEPOS) Refer to IBM 4810/4910 SurePOS 300 Operating System Installation Guide for information about installing other operating systems. © Copyright
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    March 2009 10 SurePOS Installation and Service
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    install the components of Model x4x of the 4810/4910 SurePOS 300. These are the procedures that are included Removing and installing the flash drive" on page 16 v "Removing and installing the memory module" on page 17 v "Removing and installing the front-panel card" on IBM Corp. 2005, 2009 11
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    about the security screw. 4. Press the side latches 1 . 5. Slide the top cover back 2 for approximately 15 mm (5/8 in.), then lift it up 3 . Note: Notice the SERVICE LABEL that is located on the inside of the top cover; see Figure 6 on page 13. 12
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    March 2009 Figure 6. Service label To replace the top cover: 1. Place the top cover so that it is approximately 15 mm (5/8 in.) from the front of the latched and appear to align up evenly with the sides of the top cover. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 13
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    system unit. Ensure that the hard drive is firmly in place. 2. Replace the cover. See "Removing and installing the top cover" on page 12. 14 SurePOS Installation and Service
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    the slots on the chassis. 3. Replace the cover. See "Removing and installing the top cover" on page 12. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 15
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    flash drive 1 straight up and off the white plastic guide pin 2 . To replace or install a flash drive: 1. Align the flash drive 1 with the white plastic guide pin 2 and with the connectors on the system board. "Removing and installing the top cover" on page 12. 16 SurePOS Installation and Service
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    the memory module Figure 13. Closing the memory-module retainer clips To install the memory module: 1. Position the replacement memory module 1 over the memory connector. Be sure the notch on the memory " on page 12. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 17
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    -panel card assembly to the front cover. 5. Slide the front-panel card assembly out. 6. To replace the front-panel card assembly, reverse this procedure. 18 SurePOS Installation and Service
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    this procedure. Note: The I/O connector card must be fully installed before the connector card latch is rotated closed. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 19
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    at the locations indicated in blue on the riser card and on the I/O connector card assembly to ensure that it is snapped into place. 20 SurePOS Installation and Service
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    power supply 3 and then lift it out of the chassis. 5. To install the power supply, reverse this procedure. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 21
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    . To remove the hard drive air duct: 1. Open the unit. See "Removing and installing the top cover" on page 12. 2. Using a small flat blade screw driver, unlatch the snap latches 1 on the left and right sides of the hard drive air duct and remove the air duct 2 . 3. To install the hard
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    middle pins. 8. Reverse the steps to reassemble the unit. Removing and installing the battery Note: The system board coin cell battery is a Lithium Manganese Dioxide type. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 23
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    the arrow as shown. 3. To install the battery, reverse this procedure. Be sure that the battery orientation is correct, with the '+' sign facing toward the memory modules 2 , as shown. 24 SurePOS Installation and Service
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    the memory module" on page 17. 6. Remove the flash drive, if installed. See "Removing and installing the flash drive" on page 16. 7. Remove the four system-board retaining screws 3 on the system board. See Figure 21. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300
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    the system board, reverse this procedure. Note: Be sure the system board is aligned with the 4 screw holes correctly before installing the 4 retaining screws. 26 SurePOS Installation and Service
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    all five of the front panel retainers. 2. Push the front panel toward the chassis and snap into position. Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 27
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    March 2009 28 SurePOS Installation and Service
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    problem determination with the 4810/4910 SurePOS 300: v USB memory key loaded with the IBM diagnostics for POS systems and peripherals. Instructions for loading the available diagnostics onto a memory key are given at the IBM RSS support web site: http://www.ibm.com/solutions/retail/store/support
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    sub-menus dynamically-tailored for the SurePOS 300. Troubleshooting Following is a list of items to consider when diagnosing your 4810/4910 SurePOS 300 unit: v The preliminary checklist provides items to be verified at the start of each service call. v The problem symptoms table provides a list of
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    you may hear during servicing of the 4810/4910 SurePOS 300 and what memory. All inserted memory failed POST completed successfully POST messages displayed to the system monitor The following table summarizes all messages that may be displayed on the system monitor during POST. Chapter 4. Problem
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    F10 to save settings and exit BIOS setup. System Health Check v Memory status v System board status v Hard disk health check This test is table summarizes all symptoms for problems for the 4810/4910. Table 10. 4810/4910 Problem symptoms table Symptom Actions SurePOS Installation and Service
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    Problem determination Table 10. 4810/4910 Problem symptoms table (continued) Symptom Actions System Getting Blue Screens Often, blue screens are caused by OS, driver any problems detected proper audio driver is installed problem relates to the IO device or to a non-hardware system software problem
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    4810/4910 Problem symptoms table (continued) Symptom Actions Cash Drawer not working Note: The cash drawer port is located on the riser card. 1. Boot the RSS diagnostics memory DIMM. Suspected Fault If, based on the symptoms, a fault motherboard connector. 34 SurePOS Installation and Service
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    as follow: v Riser v Power Connector v Power switch card cable v Memory v HDD Assembly Note: Disconnect all external cables and reconnect one at a time to determine if a device is causing a problem. 2. Clear CMOS with the jumper. 3. If there is a problem with a port, use RSS diagnostics to perform
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    Problem determination Table 11. Suspected Fault Table (continued) FRU Evaluation IO Connector Card Latch Physical examination. Top Cover Physical examination. March 2009 36 SurePOS Installation and Service
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    March 2009 Chapter 5. Parts catalog Assembly 1: Field-replaceable units 38 This chapter provides parts information available for the Model x4x system units. See the hardware service guide for each peripheral device for parts information about the device. © Copyright IBM Corp. 2005, 2009 37
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    Parts catalog Assembly 1: Field-replaceable units 1 2 3 6 8 9 10 11 14 38 SurePOS Installation and Service March 2009 4 5 7 12 13
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    -disk drive card/tray assembly 1 Hard-disk drive, 160 GB 1 Memory module, 0.5 GB 1 Memory module, 1 GB 1 Modular flash drive, 4 GB 1 Battery, coin screw, 4 serial (RS232)/VGA port jack screws, 1 modular flash drive support post. 4810/4910 Tools 1 Wrap plug, 9 pin standard serial port (RS232) 1 Wrap
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    Assembly 1: (continued) March 2009 40 SurePOS Installation and Service
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    -locking 39M5078 Columbia, 2.8 meter non-locking 39M5230 Brazil, 2.8 meter non-locking Note: Unless otherwise indicated, all power cords are 4.3 meter (14.1 feet) non-locking. © Copyright IBM Corp. 2005, 2009 41
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    March 2009 42 SurePOS Installation and Service
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    March 2009 Appendix A. Connector Pinouts Keyboard/Mouse Connector 6 5 4 3 21 Figure 24. Keyboard/Mouse Connector Table 13. Keyboard/Mouse Connector Pin 1 2 3 4 5 6 Signal Keyboard Data Mouse Data Ground 5V Keyboard Clock Mouse Clock © Copyright IBM Corp. 2005, 2009 43
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    Ready (DSR) 7 Request to Send (RTS) 8 Clear to Send (CTS) 9 Ring Indicator (RI) Direction Input Input Output Output Input Output Input Input March 2009 44 SurePOS Installation and Service
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    March 2009 Powered RS232 Connector 5 1 9 6 Figure 26. Powered RS232 Connector Table 15. Powered RS232 Connector Pin Signal 1 12V 2 Received Data (RxD 3 Transmitted Data (TxD) 4 Data Terminal Ready (DTR) 5 Common Ground 6 Data Set Ready (DSR) 7 Request to Send (RTS) 8 Clear to
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    3 BLUE 4 N/C 5 Ground 6 RED Ground 7 GREEN Ground 8 BLUE Ground 9 5V 10 Ground 11 N/C 12 SDA (I2C) 13 HSync 14 VSync 15 SCL (I2C) March 2009 46 SurePOS Installation and Service
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    March 2009 Ethernet Connector 8 1 Figure 28. Ethernet Connection Table 17. Ethernet Connector Pin 10/100Base-T Signal 10/100Base-T Direction 1 TxD+ Output 2 TxD- Output 3 RxD+ Input 6 RxD- Input USB Connector 12 34 Figure 29. USB Connector Table 18. USB Connector Pin 1 2 3 4
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    /Line-in/Microphone Connector Table 19. Headphone/Line-in/Microphone Connector Pin Signal Tip Left channel audio Ring Right channel Audio Base Ground Cash Drawer Connector March 2009 41 Figure 30. Cash Drawer Connector Table 20. Cash Drawer Connector Pin 1 2 3 4 Connector Ground Sense
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    March 2009 Powered USB Connector 56 78 12 34 Figure 31. Powered USB Connector Table 21. Powered USB Connector Pin 1 2 3 4 5 6 7 8 Connector 5V VBus -Data +Data Ground Ground 12V or 24V 12V or 24V Ground Appendix A. Connector Pinouts 49
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    March 2009 50 SurePOS Installation and Service
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    March 2009 Appendix B. Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information - Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar: Voordat u begint met de
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    dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information - Read This First, GA27-4004. In dit boekje wird, die Sicherheitshinweise in Sicherheitsinformationen-Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die
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    March 2009 Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information - Read This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedé
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    du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter-Läs detta först, GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning. 54 SurePOS Installation and Service
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    March 2009 IBM IBM GA27-4004 GA27-4004 Appendix B. Safety information 55
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    GA27-4004 IBM GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 March 2009 56 SurePOS Installation and Service
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    property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering the subject matter in this document. The furnishing of this document does not
  • IBM 4910-33D | Installation Guide - Page 72
    non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of
  • IBM 4910-33D | Installation Guide - Page 73
    energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using
  • IBM 4910-33D | Installation Guide - Page 74
    Konformitätserklärung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia and New
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    March 2009 Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Japanese power line harmonics compliance statement Japanese Voluntary Control
  • IBM 4910-33D | Installation Guide - Page 76
    A warning statement March 2009 Taiwan contact information IBM Taiwan Product Service Contact Info: IBM Taiwan Corporation 3F, No 7, Song Ren between the part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level
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    offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products. Information on IBM product recycling offerings can be found on IBM's Internet site at http://www.ibm.com/ibm/ environment/products/prp.shtml. Español: Esta unidad
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    user manual or service manual for IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please have the IBM part number listed on the battery available prior to your call. For Taiwan: Please recycle batteries. 64 SurePOS Installation and Service
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    on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power
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    IBM and the IBM logo PS/2 SureMark SurePoint SurePOS Wake based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, or other countries, or both. Other company, product, or service names may be trademarks or service marks of others. 66 SurePOS
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    memory key 29 A accessibility of publications x air duct 22 B battery removal 23 battery return program 64 battery, European Union 64 C cable ferrite requirement 62 checklist, problem end of life disposal 63 equipment disposal 63 © Copyright IBM Corp. 2005, 2009 F features, model 1 ferrite
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    port wrap plug 29 system board removal 25 T Taiwanese battery recycling statement 64 temperature and humidity requirements 4 top cover removal and replacement 12 trademarks 66 troubleshooting 30 68 SurePOS Installation and Service March 2009
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    39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 © Copyright IBM Corp. 2005, 2009 69
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    March 2009 70 SurePOS Installation and Service
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    - We'd Like to Hear from You SurePOS 300 Installation and Service Guide for 4810/4910 Model x4x Publication No. G362-0560-00 Comments: Thank you for your support. Send your comments to the address on the reverse side of this form. If you would like a response from IBM, please fill in the following
  • IBM 4910-33D | Installation Guide - Page 86
    IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Retail Store Solutions Information Development, Dept ZBDA P. O. Box 12195 RESEARCH TRIANGLE PARK NC 27709-9990 Fold and Tape Please do not staple
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    March 2009 Printed in USA G362-0560-00
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SurePOS 300
Installation and Service Guide for
4810/4910
Model x4x
G362-0560-00
March 2009
±²³