IBM 6648 User Guide - Page 114

Service support, Machine Type and Model

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Service support With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. See "Getting help by telephone" in this chapter for HelpCenter telephone numbers in other countries. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes (ECs) available that apply to your hardware. Be sure to retain your proof of purchase to obtain warranty service. Please have the following information ready when you call: v Machine Type and Model v Serial numbers of your IBM hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information If possible, be at your computer when you call. A compatible monitor, keyboard, and mouse are required for many service activities. Before you have the computer serviced, be sure to have these components attached to your computer, either directly or through a console switch. The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers 100 User Guide

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Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty
period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227
in the U.S.) for hardware product assistance covered under the terms of the
IBM hardware warranty. See “Getting help by telephone” in this chapter for
HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
v
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
v
Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make Engineering Changes (ECs) available that
apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v
Machine Type and Model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
If possible, be at your computer when you call.
A compatible monitor, keyboard, and mouse are required for many service
activities. Before you have the computer serviced, be sure to have these
components attached to your computer, either directly or through a console
switch.
The following items are not covered:
v
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
100
User Guide