IBM 6648 User Guide - Page 120

Ordering support line services, Warranty and repair services

Get IBM 6648 - NetVista A40 - 128 MB RAM PDF manuals and user guides
UPC - 087944583387
View all IBM 6648 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 120 highlights

v Installing and configuring client workstations and servers v Identifying system problems and correcting problems on the client or the server v Using IBM and non-IBM network operating systems v Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see "Ordering support line services". Ordering support line services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list: v In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. v In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. v In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: v In the U.S., call 1-800-772-2227. v In Canada, call 1-800-465-7999. v In all other countries, contact your HelpCenter. Warranty and repair services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the U.S. include: v Carry-in service to on-site service If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium. The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week. v On-site service to premium on-site service 106 User Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
v
Installing and configuring client workstations and servers
v
Identifying system problems and correcting problems on the client or the
server
v
Using IBM and non-IBM network operating systems
v
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident
package, or as an annual contract with a 10-incident limit. For more
information about purchasing Network and Server Support, see “Ordering
support line services”.
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
v
In the U.S.:
1.
Call 1-800-426-3395.
2.
Select document number 11683 for Network and Server support.
3.
Select document number 11682 for Enhanced PC support.
v
In Canada, contact IBM Direct at 1-800-465-7999, or:
1.
Call 1-800-465-3299.
2.
Select the HelpWare catalog.
v
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
v
In the U.S., call 1-800-772-2227.
v
In Canada, call 1-800-465-7999.
v
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the
service beyond the warranty period.
Warranty upgrades in the U.S. include:
v
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
v
On-site service to premium on-site service
106
User Guide