IBM 6648 User Guide - Page 95

Audio problems, Symptoms, Action, Programs, Accessories, Multimedia, Entertainment, Volume Control

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Audio problems Symptoms No audio in Windows Action 1. Make sure that headphone and speaker cables are plugged into the correct audio connectors. Plugging a cable into an audio connector disables the built-in speaker. 2. Check the Windows Volume Control program to ensure the volume settings are not set too low or that the mute setting is not enabled. To access the Windows Volume Control program, do the following: a. From the windows desktop, click Start. b. Select Programs. c. Select Accessories. d. Select Multimedia (Windows NT Workstation) or Entertainment (Windows 2000). e. Click Volume Control. 3. Make sure the program you are using is designed for use in Windows. If the program is designed to run in DOS, it does not use Windows sound features and must be configured to use Sound Blaster Pro or Sound Blaster emulation. 4. Make sure that audio has not been disabled in the Configuration/Setup Utility program. See "Starting and using the Configuration/Setup Utility program" on page 29 for information about how to start the Configuration/Setup Utility program. No audio when you play DOS games or use DOS programs If these actions do not correct the problem, run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 92). If you need technical assistance, see "Chapter 7. Getting help, service, and information" on page 99. 1. Make sure the game or program is configured to use Sound Blaster Pro or Sound Blaster emulation. Refer to the documentation that came with your DOS program for instructions on selecting sound card settings. 2. Shut down and restart your computer in DOS mode. Then try to run the program again. If these actions do not correct the problem, run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 92). If you need technical assistance, see "Chapter 7. Getting help, service, and information" on page 99. Chapter 6. Troubleshooting 81

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Audio problems
Symptoms
Action
No audio in Windows
1.
Make sure that headphone and speaker cables are plugged
into the correct audio connectors. Plugging a cable into an
audio connector disables the built-in speaker.
2.
Check the Windows Volume Control program to ensure the
volume settings are not set too low or that the mute setting
is not enabled. To access the Windows Volume Control
program, do the following:
a.
From the windows desktop, click Start.
b.
Select
Programs
.
c.
Select
Accessories
.
d.
Select
Multimedia
(Windows NT Workstation) or
Entertainment
(Windows 2000).
e.
Click
Volume Control
.
3.
Make sure the program you are using is designed for use
in Windows. If the program is designed to run in DOS, it
does not use Windows sound features and must be
configured to use Sound Blaster Pro or Sound Blaster
emulation.
4.
Make sure that audio has not been disabled in the
Configuration/Setup Utility program. See “Starting and
using the Configuration/Setup Utility program” on page 29
for information about how to start the
Configuration/Setup Utility program.
If these actions do not correct the problem, run the diagnostic
programs (see “IBM Enhanced Diagnostics program” on
page 92). If you need technical assistance, see “Chapter 7.
Getting help, service, and information” on page 99.
No audio when you
play DOS games or
use DOS programs
1.
Make sure the game or program is configured to use
Sound Blaster Pro or Sound Blaster emulation. Refer to the
documentation that came with your DOS program for
instructions on selecting sound card settings.
2.
Shut down and restart your computer in DOS mode. Then
try to run the program again.
If these actions do not correct the problem, run the diagnostic
programs (see “IBM Enhanced Diagnostics program” on
page 92). If you need technical assistance, see “Chapter 7.
Getting help, service, and information” on page 99.
Chapter 6. Troubleshooting
81