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Before you call for service, Getting customer support and service, Using the World Wide Web

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v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software. Also, be sure to read the information in any README files that come with your software. Most computers, operating systems, and application programs come with documentation that contains troubleshooting procedures and explanations of error messages. The documentation that comes with your computer also contains information about the diagnostic tests you can perform. If you receive a POST error code when you turn on your computer, refer to the POST error-message charts in your hardware documentation. If you do not receive a POST error code, but suspect a hardware problem, refer to the troubleshooting information in your hardware documentation or run the diagnostic tests. If you suspect a software problem, consult the documentation (including README files) for the operating system or application program. Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need. Using the World Wide Web On the World Wide Web, the IBM Personal Computing Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is: http://www.ibm.com/pc You can find support information for your IBM products, including supported options, on the IBM Personal Computing Support page at: http://www.ibm.com/pc/support If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Chapter 7. Getting help, service, and information 101

Section	Page
User Guide A20 Type 6269 A40 Types 6568, 6578, 6648 A40p Types 6569, 6579, 6649	1
Safety information	5
Lithium battery notice	5
Laser compliance statement	5
About this book	9
Related information	9
Contents	11
Chapter 1. IBM NetVista computer overview	15
Identifying your computer	15
Small form factor desktop models	16
Desktop models	17
Features	18
Chapter 2. Setting up your computer	21
Selecting a location for your computer	21
Connecting computer cables	21
Turn on power	25
Finish the installation	26
Arranging your workspace	27
Comfort	27
Glare and lighting	28
Air circulation	28
Electrical outlets and cable lengths	28
Chapter 3. Operating and caring for your computer	29
Starting your computer	29
Using video features	29
Video device drivers	29
Changing monitor settings	30
Using audio features	30
Using diskettes	31
Handling and storing diskettes	32
Inserting and removing diskettes	32
Using a CD-ROM drive	32
Handling a CD	33
Loading a CD	33
Using the IBM ScrollPoint II mouse	34
Updating system programs	34
Using network management tools	35
Wake on LAN	35
Remote Program Load or Dynamic Host ConfigurationProtocol	36
Remote Administration	36
LANClient Control Manager (LCCM)	36
System Migration Assistant (SMA)	36
Desktop Management Interface	37
Using security features	37
Anti-intrusion features	37
Component protection	37
Asset ID capability	38
IBM security solutions	38
Data protection	38
SMART hard disk drive	39
SMART Reaction	39
Virus protection	39
Enhanced Security	39
Locking the keyboard	39
Shutting down	40
Taking care of your computer	40
Basics	40
Cleaning your computer	40
Computer and keyboard	40
Monitor screen	41
Mouse	41
Moving your computer	42
Chapter 4. Using the Configuration/Setup Utilityprogram	43
Starting and using the Configuration/Setup Utility program	43
Viewing and changing settings	44
Exiting from the Configuration/Setup Utility program	45
Using System Security	45
Using Enhanced Security	45
Using Security Profiles by Device	47
Setting Remote Administration	48
Using passwords	48
Using a power-on password	48
Setting, changing, and deleting a power-on password	49
Using an administrator password	50
Setting, deleting, or changing an administrator password	50
Erasing a lost or forgotten password (clearing CMOS)	51
Using Adapter ROM security	51
Using the IBM Embedded Security Chip	51
Enabling the Pentium III processor serial number feature	52
Other settings in the Configuration/Setup Utility program	52
Changing keyboard speed	52
Changing the primary startup sequence	53
Enabling the Error Startup Sequence	53
Power-management features	53
ACPI BIOS IRQ	54
ACPI Standby Mode	54
Setting power-management features	54
Chapter 5. Installing options	57
Handling static-sensitive devices	57
Available options	58
Tools required	58
Removing the cover	59
Locating components—small form factor desktop model	60
Locating components—desktop model	61
Installing options on the system board and riser card (somemodels)	61
Accessing the system board	61
Identifying parts on the system board	62
Components of the A40 and A40p system board	62
Components of the riser card for small form factor desktop models	63
Components of the A20 system board	64
Installing memory	64
Installing adapters	66
Adapter slots	66
Installing adapters — small form factor desktop model	67
Installing adapters — desktop model	70
Installing internal drives	71
Drive specifications — small form factor desktop model	72
Drive specifications — desktop model	73
Power and signal cables for internal drives	74
Installing internal drives in the desktop model computer	76
Installing a security U-bolt	79
Completing the installation	79
Replacing the cover and connecting the cables	79
Updating the computer configuration	80
Starting the Configuration/Setup Utility program	81
Configuring startup devices	82
Chapter 6. Troubleshooting	83
Troubleshooting procedure	84
Power-on self-test (POST)	85
Diagnostic error codes and messages	85
POST error codes	86
POST beep codes	89
Ethernet error messages	90
RPL-related error messages	90
DHCP-related error messages	91
Device troubleshooting charts	92
General problems	93
Intermittent problems	94
Audio problems	95
CD-ROM drive problems	96
Diskette drive problems	98
Monitor problems	98
Keyboard, mouse, or pointing device problems	101
Memory problems	102
Option problems	103
Parallel-port problems	104
Serial-port problems	104
Printer problems	105
Application problems	105
Universal Serial Bus (USB) problems	106
Software-generated error messages	106
IBM Enhanced Diagnostics program	106
Other diagnostic programs on the Software Selections CD	108
Recovering from a POST/BIOS update failure	108
Installing files from option diskettes	109
Replacing the battery	109
Chapter 7. Getting help, service, and information	113
Service support	114
Before you call for service	115
Getting customer support and service	115
Using the World Wide Web	115
Getting information by fax	116
Getting help by telephone	116
Getting help around the world	118
Purchasing additional services	119
Enhanced PC support line	119
900-number operating system and hardware support line	119
Network and server support line	119
Ordering support line services	120
Warranty and repair services	120
Ordering publications	121
Appendix A. Using the Software Selections CD	123
Features of the Software Selections CD	123
Starting the Software Selections CD	124
Using the Software Selections program	124
Appendix B. Specifications	125
Specifications — small form factor desktop model	125
Specifications — desktop model (A40 and A40p)	126
Specifications — desktop model (A20)	127
Appendix C. Placing the computer on its side	131
Placing the small form factor desktop computer on its side	131
Placing the desktop computer on its side	132
Appendix D. Computer records	133
Appendix E. Notices and trademarks	135
Notices	135
Processing date data	136
Trademarks	136
Electronic emissions notices	137
Class B notices	137
Federal Communications Commission (FCC) statement	137
Class A notices	139
Federal Communications Commission (FCC) statement	139
Federal Communications Commission (FCC) and telephonecompany requirements	140
Power cord notice	143

Match case Limit results 1 per page

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM’s warranty

terms.

Before you call for service

Many computer problems can be solved without outside assistance, by using

the online help or by looking in the online or printed documentation that

comes with your computer or software. Also, be sure to read the information

in any README files that come with your software.

Most computers, operating systems, and application programs come with

documentation that contains troubleshooting procedures and explanations of

error messages. The documentation that comes with your computer also

contains information about the diagnostic tests you can perform.

If you receive a POST error code when you turn on your computer, refer to the

POST error-message charts in your hardware documentation. If you do not

receive a POST error code, but suspect a hardware problem, refer to the

troubleshooting information in your hardware documentation or run the

diagnostic tests.

If you suspect a software problem, consult the documentation (including

README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM PC hardware product entitles you to standard help and

support during the warranty period. If you need additional support and

services, a wide variety of extended services are available for purchase that

address almost any need.

Using the World Wide Web

On the World Wide Web, the IBM Personal Computing Web site has up-to-date

information about IBM Personal Computer products and support. The address

for the IBM Personal Computing home page is: http://www.ibm.com/pc

You can find support information for your IBM products, including supported

options, on the IBM Personal Computing Support page at:

http://www.ibm.com/pc/support

If you select Profile from the support page, you can create a customized

support page that is specific to your hardware, complete with Frequently

Asked Questions, Parts Information, Technical Hints and Tips, and

Chapter 7. Getting help, service, and information

101