Insignia NS-24E730A12 User Manual (English) - Page 64

NS-15E720A12/NS-19E720A12/NS-22E730A12/NS-24E730A12 Insignia 15"/19"/22"/24" LED-LCD TV Problem Solution Dotted lines or stripes appear on the screen. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 13 or "Connecting an antenna or cable TV (no box)" on page 17. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 38. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Make sure that the video cables are connected securely to your TV. • The video cable(s) you are using may be bad. Try a new set. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. Once you have determined which device is causing interference, move it further from the TV to eliminate the interference. Double images. • Use a highly directional outdoor antenna, cable TV, or satellite TV. The picture has a few bright or dark spots. • A few bright or dark spots on an LCD screen is normal. It does not affect the operation of your TV. Good picture, but no sound. • Increase the volume. • Make sure that the sound is not muted. • Disconnect the headphones. • Make sure that the correct audio mode is selected. • Make sure that the audio cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 13 or "Connecting an antenna or cable TV (no box)" on page 17. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 38. • The audio cable(s) you are using may be bad. Try a new set. Poor picture • Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. • If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. Good sound but poor color • Adjust the contrast, color, and brightness settings. See "Adjusting the TV picture" on page 32. Audio noise • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. Once you have determined which device is causing interference, move it further from the TV to eliminate the interference. Problem No output from one of the speakers After images appear Solution • Adjust the audio balance. See "Adjusting sound settings" on page 34. • Make sure that the audio cables are connected correctly and securely to your TV. • Do not display a still image, such as a logo, game, or computer image, for an extended period of time. This can cause a permanent after-image to be burned into the screen. This type of damage is not covered by your warranty. Remote control Problem Solution Remote control does not work. • Make sure that the power cord is correctly connected to your TV and a power outlet. • Make sure that there are no obstructions between the remote control and the remote control sensor on the front of the TV. • Point the remote control directly at the remote control sensor on your TV. For the location of the remote control sensor, see "Front" on page 8. • The supplied batteries are wrapped tightly in clear plastic. Make sure that you have removed this plastic from the batteries. • Make sure that the batteries are installed correctly. See "Installing remote control batteries" on page 27. • Replace dead batteries with new batteries. See "Installing remote control batteries" on page 27. Trouble programming your existing universal remote control. • See instructions and a table of common codes in "Programming a different universal remote control" on page 63. • Codes are subject to change. For up-to-date codes, go to www.insigniaproducts.com/remotecodes • Replace dead batteries with new batteries. See "Installing remote control batteries" on page 27. • Refer to the User Guide that accompanied your universal remote control and contact the manufacturer if problems persist. General Problem No power "No signal" error message is displayed Solution • Make sure that the power cord is correctly connected to your TV and a power outlet. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. Once you have determined which device is causing interference, move it further from the TV to eliminate the interference. • Press INPUT and make sure that you have selected the correct input for the device or service you are trying to use. • If you are using a cable or satellite box, use the remote that came with that box to change channels. • Make sure that you have the correct input selected to view channels from the cable or satellite box. 60 www.insigniaproducts.com