Insignia NS-42E470A13 User Manual (English) - Page 55

Troubleshooting

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Insignia 42" 1080p LED TV • Working temperatures are 41° to 104°F (5° to 40°C). • Do not place your TV in direct sunlight or near a heat source. Cleaning the TV cabinet Clean the cabinet with a soft, lint-free cloth. If the cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent solution, squeeze the excess moisture from the cloth, then wipe the cabinet with the cloth. Use a clean cloth to dry the cabinet. Cleaning the TV screen Clean the screen with a soft, lint-free cloth. Troubleshooting Warning Do not try to repair your TV yourself. Contact authorized service personnel. Video and audio Problem Solution Picture does not fill the screen. There are black bars around the picture. • Change the aspect ratio. An increasing amount of digital TV and movies are presented in wide screen (16:9). See "Aspect ratio options" on page 29. No picture (screen is not lit) and no sound. • Press on the TV or the remote control. • Make sure that the Audio Only option is set to Off. See "Playing TV audio only" on page 32. • Make sure that the video cables are connected securely to your TV. • Adjust the contrast and brightness. See "Adjusting the TV picture" on page 28. • Make sure that the power cord is plugged in. • Make sure that the correct video input source is selected. See "Selecting the video input source" on page 26. • Try another channel. The station may be experiencing problems. • Make sure that the incoming signal is compatible. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 13 or "Connecting an antenna or cable TV (no box)" on page 16. • Check the closed caption settings. Some TEXT modes can block the screen. Problem Solution Dark, poor, or no picture (screen is lit), but sound is good. • Try another channel. The station may be experiencing problems. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 13 or "Connecting an antenna or cable TV (no box)" on page 16. • Adjust the brightness. See "Adjusting the TV picture" on page 28. • Make sure that the correct picture mode is selected. See "Adjusting the TV picture" on page 28. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 35. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Make sure that the video cables are connected securely to your TV. • The video cable(s) you are using may be bad. Try a new set. • Try another channel. The station may be experiencing problems. No color, dark picture, or color is not correct. • Try another channel. The station may be experiencing problems. • Adjust the color settings. See "Adjusting the TV picture" on page 28. • Make sure that the video cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 13 or "Connecting an antenna or cable TV (no box)" on page 16. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 35. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Only snow (noise) appears on the screen. • Try another channel. The station may be experiencing problems. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 13 or "Connecting an antenna or cable TV (no box)" on page 16. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 35. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Picture quality is good on some channels and poor on others. Sound is good. • The problem may be caused by a poor or weak signal from the broadcaster or cable TV provider. • If you connect to cable or satellite TV without a set-top box and experience poor picture quality, you may need to install a set-top box to improve signal reception and picture quality. Contact your cable or satellite TV provider about upgrading to a set-top box. www.insigniaproducts.com 51

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51
Insignia 42" 1080p LED TV
www.insigniaproducts.com
•
Working temperatures are 41° to 104°F
(5° to 40°C).
•
Do not place your TV in direct sunlight or near a
heat source.
Cleaning the TV cabinet
Clean the cabinet with a soft, lint-free cloth. If the
cabinet is especially dirty, moisten a soft, lint-free
cloth in a weak detergent solution, squeeze the
excess moisture from the cloth, then wipe the
cabinet with the cloth. Use a clean cloth to dry the
cabinet.
Cleaning the TV screen
Clean the screen with a soft, lint-free cloth.
Troubleshooting
Video and audio
Warning
Do not try to repair your TV yourself. Contact
authorized service personnel.
Problem
Solution
Picture does not fill the
screen. There are black bars
around the picture.
•
Change the aspect ratio. An increasing amount
of digital TV and movies are presented in wide
screen (16:9). See “
Aspect ratio options
” on
page
29
.
No picture (screen is not lit)
and no sound.
•
Press
on the TV or the remote control.
•
Make sure that the
Audio Only
option is set to
Off
. See “
Playing TV audio only
” on page
32
.
•
Make sure that the video cables are connected
securely to your TV.
•
Adjust the contrast and brightness. See
“
Adjusting the TV picture
” on page
28
.
•
Make sure that the power cord is plugged in.
•
Make sure that the correct video input source is
selected. See “
Selecting the video input source
”
on page
26
.
•
Try another channel. The station may be
experiencing problems.
•
Make sure that the incoming signal is
compatible.
•
Make sure that the antenna or cable TV is
connected correctly and securely. See
“
Connecting a cable or satellite box
” on page
13
or “
Connecting an antenna or cable TV (no box)
”
on page
16
.
•
Check the closed caption settings. Some TEXT
modes can block the screen.
Dark, poor, or no picture
(screen is lit), but sound is
good.
•
Try another channel. The station may be
experiencing problems.
•
Make sure that the antenna or cable TV is
connected correctly and securely. See
“
Connecting a cable or satellite box
” on page
13
or “
Connecting an antenna or cable TV (no box)
”
on page
16
.
•
Adjust the brightness. See “
Adjusting the TV
picture
” on page
28
.
•
Make sure that the correct picture mode is
selected. See “
Adjusting the TV picture
” on
page
28
.
•
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “
Checking the digital signal
strength
” on page
35
.
•
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
•
Make sure that the video cables are connected
securely to your TV.
•
The video cable(s) you are using may be bad. Try
a new set.
•
Try another channel. The station may be
experiencing problems.
No color, dark picture, or
color is not correct.
•
Try another channel. The station may be
experiencing problems.
•
Adjust the color settings. See “
Adjusting the TV
picture
” on page
28
.
•
Make sure that the video cables are connected
correctly and securely to your TV.
•
Make sure that the antenna or cable TV is
connected correctly and securely. See
“
Connecting a cable or satellite box
” on page
13
or “
Connecting an antenna or cable TV (no box)
”
on page
16
.
•
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “
Checking the digital signal
strength
” on page
35
.
•
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Only snow (noise) appears
on the screen.
•
Try another channel. The station may be
experiencing problems.
•
Make sure that the antenna or cable TV is
connected correctly and securely. See
“
Connecting a cable or satellite box
” on page
13
or “
Connecting an antenna or cable TV (no box)
”
on page
16
.
•
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “
Checking the digital signal
strength
” on page
35
.
•
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Picture quality is good on
some channels and poor on
others. Sound is good.
•
The problem may be caused by a poor or weak
signal from the broadcaster or cable TV provider.
•
If you connect to cable or satellite TV without a
set-top box and experience poor picture quality,
you may need to install a set-top box to improve
signal reception and picture quality. Contact
your cable or satellite TV provider about
upgrading to a set-top box.
Problem
Solution