KitchenAid KSIB900ESS Owners Manual - Page 22
Troubleshooting - installation manual
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TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual or visit http://www.kitchenaid.com/customer-service. In Canada, visit http://www.kitchenaid.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada: KitchenAid Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Operation Problem Possible Causes and/or Solutions Nothing will operate Power supply cord is unplugged - Plug into a grounded outlet. Household fuse is blown or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Cooktop will not operate The control knob is set incorrectly - Touch the display area on the control panel to select a cooking surface before selecting a function. The cooktop control lockout is set - See "Control Lock" in the "Cooktop" section. Cooktop is turned off - The Power keypad was unintentionally touched. Press POWER again. Reset the cooktop. Cooktop cooking results not what expected Improper cookware being used - See the "Cookware" section. Cooktop control set to incorrect heat level - See "Cooktop Controls" in the "Cooktop" section. Range is not level - Level the range. See the Installation Instructions. Oven will not operate The electronic oven control was set incorrectly - See the "Electronic Oven Controls" section. Delay Start is set - See the "Cook Time" section. The oven control lockout is set - See the Control Lock keypad feature in the "Feature Guide" section. The range is in Demo mode - Demo mode will deactivate all oven elements. See "Demo Mode" in the "Electronic Oven Controls" section. Oven temperature too high Oven temperature calibration needs adjustment - See "Oven Temperature Control" in the "Electronic or too low Oven Controls" section. Oven indicator lights flash Needs service (oven indicator lights are flashing) - See "Control Display" in the "Electronic Oven Controls" section. If the indicator light(s) keep flashing, call for service. See the "Warranty" section for contact information. Oven control displays messages Power failure (display shows flashing time) - Clear the display. On some models, reset the clock, if needed. See "Clock" keypad feature in the "Feature Guide" section. Error code (display shows letter followed by number) - Press CANCEL to clear the display. See "Control Display" in the "Electronic Oven Controls" section. If it reappears, call for service. See the "Warranty" section for contact information. Cooktop display shows messages Improper pan being used ("replace pan" animation showing in the display when you place a saucepan on an induction surface cooking area) - See "Pan Detection" in the "Cooktop" section. Check that the saucepan is ferromagnetic. Check that the diameter of the saucepan is large enough. Center the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it has become hot when used. Switch the surface cooking area off and then on again. If the display still does not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on. Long cooking time (performance Boost function display flashing and switching off) - The Performance Boost function operates the surface cooking area with the most power. During long cooking times, it is possible that the function will switch the surface cooking area off to keep the cooktop from overheating. You can continue to use the cooktop if the display is not flashing. Error code (display flashing "Er" and numbers) - If an "Er" and a series of numbers appear in the display panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer service. See the "Warranty" section for contact information. 22