Konica Minolta bizhub C654 bizhub C654/C754 HDD Twain Driver User Guide - Page 40

Troubleshooting

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Troubleshooting 8 8 Troubleshooting This section explains the error messages, their causes, and how to respond to them. Error Message Cause Corrective Action Can not connect to server (IP ad- The specified IP ad- dres). dress is wrong. Check the IP address of the device that you're trying to connect to. Destination device is not supported. The device at the IP address that you specified does not support this HDD TWAIN driver. Specify a destination device that is compatible with this HDD TWAIN driver. Other users have access to the specified User Box. The box that you Please wait a moment, and then specified is being try connecting again. used by another user. Access to specified User Box is denied. A password has been set for the box you specified, or the password that you specified is incorrect. Make sure that the password is correct. The specified User Box does not exist. The box number that Enter the correct box number. you specified is incorrect. HDD not installed. User Box is not available. Because the device that you're connecting to does not have a hard drive, you cannot use boxes. Contact a service technician to install a hard drive. User Box is not accessible. Try again in a few minutes, or check with your administrator. The box is locked. Try connecting again after a few minutes, or contact the administrator. User Authentication failed. Make The user name or Make sure that the user name and sure your USER NAME is correct, password is incorrect. password are correct. then enter your password again. Your authentication account is Your authentication locked. Try again in a few minutes, account is locked. or check with your administrator. Try connecting again after a few minutes, or contact your administrator. Login is failed because of external The external authenti- Check to make sure that the ex- authentication server error. cation server cannot ternal authentication server is op- be connected to. erating normally. The server could not accept an authentication request. Please wait a moment, and then login again. The server could not Try connecting again after a few accept an authentica- minutes. tion request. HDD TWAIN driver 8-1

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Troubleshooting
8
HDD TWAIN driver
8-1
8
Troubleshooting
This section explains the error messages, their causes, and how to respond
to them.
Error Message
Cause
Corrective Action
Can not connect to server (IP ad-
dres).
The specified IP ad-
dress is wrong.
Check the IP address of the de-
vice that you're trying to connect
to.
Destination device is not support-
ed.
The device at the IP
address that you
specified does not
support this HDD
TWAIN driver.
Specify a destination device that
is compatible with this HDD
TWAIN driver.
Other users have access to the
specified User Box.
The box that you
specified is being
used by another user.
Please wait a moment, and then
try connecting again.
Access to specified User Box is
denied.
A password has been
set for the box you
specified, or the pass-
word that you speci-
fied is incorrect.
Make sure that the password is
correct.
The specified User Box does not
exist.
The box number that
you specified is incor-
rect.
Enter the correct box number.
HDD not installed. User Box is not
available.
Because the device
that you're connect-
ing to does not have a
hard drive, you cannot
use boxes.
Contact a service technician to in-
stall a hard drive.
User Box is not accessible. Try
again in a few minutes, or check
with your administrator.
The box is locked.
Try connecting again after a few
minutes, or contact the adminis-
trator.
User Authentication failed. Make
sure your USER NAME is correct,
then enter your password again.
The user name or
password is incorrect.
Make sure that the user name and
password are correct.
Your authentication account is
locked. Try again in a few minutes,
or check with your administrator.
Your authentication
account is locked.
Try connecting again after a few
minutes, or contact your adminis-
trator.
Login is failed because of external
authentication server error.
The external authenti-
cation server cannot
be connected to.
Check to make sure that the ex-
ternal authentication server is op-
erating normally.
The server could not accept an
authentication request. Please
wait a moment, and then login
again.
The server could not
accept an authentica-
tion request.
Try connecting again after a few
minutes.