Konica Minolta bizhub C654 bizhub C654/C754 HDD Twain Driver User Guide - Page 41

Troubleshooting, HDD TWAIN driver, Error Message, Cause, Corrective Action

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Troubleshooting 8 Error Message Cause Corrective Action Account Track Authentication failed. Make sure your Account Name is correct, then enter your password again (if required). Account track authen- Make sure that the account name tication failed. and password are correct. No response from scanner device. The PC was unable to Check the network and device communicate with the conditions. device. Unable to delete the specified document. The specified docu- Check whether the document has ment could not be de- already been deleted on the de- leted. vice side. Access to the document is denied. You have been denied Enter the correct password for the access to the speci- box number. fied document. The specified document does not The document that exist. you specified does not exist. Check whether the document has already been deleted on the device side. Can not retrieve User Box information from the device. The box that you Check whether the box has al- specified does not ex- ready been deleted on the device ist. side. Can not retrieve thumbnail images. Thumbnail images cannot be displayed. Check whether the document has already been deleted on the device side. Please check the page range. The page that you Please check the page range. specified does not ex- ist. Device Memory Error occurred. An error occurred in Check with the administrator of the device's memory. the device. Can not scan due to device error A device error has oc- Check the device conditions. that has occurred. curred. Can not start scanning because you have reached the maximum number of registered jobs. The number of registered jobs has reached the maximum value. Please wait a moment, and then try connecting again. Device busy. Can not begin scan. The device is currently being used or is in a state in which it cannot be used. Please wait a moment, and then try connecting again. If the same message still appears after you wait awhile, check with the administrator of the device. Scanning has been cancelled. The scan has been canceled by the device. Check the device conditions. A scanning error has occurred. A scanning error has Check the device conditions. occurred. An error occurred during commu- An error occurred dur- Check the network and device nication with the device. ing communication conditions. with the device. HDD TWAIN driver 8-2

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Troubleshooting
8
HDD TWAIN driver
8-2
Account Track Authentication
failed. Make sure your Account
Name is correct, then enter your
password again (if required).
Account track authen-
tication failed.
Make sure that the account name
and password are correct.
No response from scanner device.
The PC was unable to
communicate with the
device.
Check the network and device
conditions.
Unable to delete the specified
document.
The specified docu-
ment could not be de-
leted.
Check whether the document has
already been deleted on the de-
vice side.
Access to the document is de-
nied.
You have been denied
access to the speci-
fied document.
Enter the correct password for the
box number.
The specified document does not
exist.
The document that
you specified does
not exist.
Check whether the document has
already been deleted on the de-
vice side.
Can not retrieve User Box infor-
mation from the device.
The box that you
specified does not ex-
ist.
Check whether the box has al-
ready been deleted on the device
side.
Can not retrieve thumbnail imag-
es.
Thumbnail images
cannot be displayed.
Check whether the document has
already been deleted on the de-
vice side.
Please check the page range.
The page that you
specified does not ex-
ist.
Please check the page range.
Device Memory Error occurred.
An error occurred in
the device's memory.
Check with the administrator of
the device.
Can not scan due to device error
that has occurred.
A device error has oc-
curred.
Check the device conditions.
Can not start scanning because
you have reached the maximum
number of registered jobs.
The number of regis-
tered jobs has
reached the maximum
value.
Please wait a moment, and then
try connecting again.
Device busy. Can not begin scan.
The device is currently
being used or is in a
state in which it can-
not be used.
Please wait a moment, and then
try connecting again.
If the same message still appears
after you wait awhile, check with
the administrator of the device.
Scanning has been cancelled.
The scan has been
canceled by the de-
vice.
Check the device conditions.
A scanning error has occurred.
A scanning error has
occurred.
Check the device conditions.
An error occurred during commu-
nication with the device.
An error occurred dur-
ing communication
with the device.
Check the network and device
conditions.
Error Message
Cause
Corrective Action